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MediaPost Publications Retailer Follow Up On Negative Reviews Pays Off 03/16/2011 - 0 views

www.mediapost.com/...146630

customerservice socialmedia socialservice retail stats

shared by Dave Duarte on 01 Aug 12 - No Cached

Dave Duarte on 01 Aug 12

61% of consumers would be shocked if a retailer responded to their negative comment on the social web.

<div class="cArrow"> </div><div class="cContentInner">61% of consumers would be shocked if a retailer responded to their negative comment on the social web.</div>

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dell-social-media-tips.png (1200×3600) - 0 views

www.mediabistro.com/...dell-social-media-tips.png

socialmedia customerservice

shared by Dave Duarte on 31 Jul 12 - No Cached

Most consumers prefer social media customer service | Articles | Home - 0 views

www.prdaily.com/...dia_customer_servic_12036.aspx

customerservice socialmedia

shared by Dave Duarte on 31 Jul 12 - No Cached

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