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by finally being able to see dynamic, ephemeral, local teams, we would better fight the real war for talent: not just attracting the best people, but getting from them the best that they, uniquely, have to offer.

the biggest differentiator between high- and low-performing teams: trust in the team leader.

we discovered that strong agreement with two statements from our survey, “At work, I clearly understand what is expected of me” and “I have the chance to use my strengths every day at work,” corresponds with a high level of trust in the team leader. This suggests that despite the fluidity of today’s working world, the best team leaders can help each team member feel both understood and focused. Know me for my best, and then focus my work around that: These are the fundamental needs of every team member, and the foundation of any high-performing team.

frequent attention to the work of each team member is what we might call the anchor ritual of team leadership. These organizations have all instituted a simple weekly conversation between team leaders and each of their team members and have been able to measure increases in engagement as a function of the frequency of these check-ins.

The fundamental lesson of the research is that work happens on teams, whether they are overlapping, dynamic, spontaneous or designed, long-lived or short-lived. The real world of work is messy. We must push into the richness of real teams doing real work, and we must ask new questions: Do large successful teams have the same habits and rhythms as small successful teams? In how many ways do teams start? Do the best ways for team members to share information vary according to the type of team they’re on? Are some ways demonstrably better than others, in terms of their impact on team engagement? Do virtual teams adopt a cadence different from that of colocated teams?

frequency of conversations is critical

The research reveals that for people to be engaged, the span of control must allow each team leader to check-in, one on one, with each team member every week of the year. Any relayering, delayering, or org redesign that prevents such frequent attention will ultimately lead to disengagement, burnout, and turnover.

to engage your people, you should avoid mandating that they show up at the office every day, and also that all the time you spend helping your remote workers join, get to know the other members of, and feel supported by their teams will pay off in the form of more-engaged workers. Engagement is about who you work with, not where.

Employees should have more control over their work and a greater chance to do work they love. They should have the best of both worlds: one predictable, stable role with a “home team” (more often than not, the static team depicted on the org chart) and one “side hustle” — a series of opportunities to join dynamic teams inside the same organization. Their greatest value to any of these teams may well be the particular, wonderful, and weird set of strengths they possess.

Thus we should select, train, reward, and promote leaders not on the basis of an abstract list of generic leadership competencies but, rather, on their appetite for team leadership and their demonstrable track record as team leaders.

What are your priorities this week, and How can I help?

For team leaders, the emphasis needs to shift from the generic to the specific. We need to be clear that the job of a team leader is simply, and challengingly, this: to create, day in and day out, an experience on the team that allows each person to offer his or her unique best, and then to meld those contributions into something no individual could do alone. We need to anchor this job in rituals and measures, all designed to help magnify what the best teams do: the weekly check-in; frequent discussion with each person and with the team as a whole about where people can employ their strengths; and use of the eight items in our methodology to gauge progress, not for the purpose of accountability but, rather, for illumination and course correction.

nd here, finally, we see the core purpose of teams: They are the best method we humans have ever devised to make each person’s uniqueness useful. We know that the frequent use of strengths leads to high performance, and we know that strengths vary from person to person. High-functioning teams are essential to a high-functioning organization because they create more opportunities for each person to use his or her strengths by enabling the tasks at hand to be divided according to the strengths on offer. Teams make weirdness useful. They are a mechanism for integrating the needs of the individual and the needs of the organization. If we can get them right, we solve a lot of problems. Ultimately, then, to help our people become fully engaged, we need to help our team leaders see that they are our weirdness orchestrators, our quirk capturers — that theirs is the most important job in our companies, and that only they can do it.

The eight statements (taken verbatim from the ADPRI study) capture the emotional and attitudinal precursors to engagement and the productive employee behaviors that flow as a result. I am really enthusiastic about the mission of my company. At work, I clearly understand what is expected of me. In my team, I am surrounded by people who share my values. I have the chance to use my strengths every day at work. My teammates have my back. I know I will be recognized for excellent work. I have great confidence in my company’s future. In my work, I am always challenged to grow.

She started by sharing a few articles about the weaknesses of common grading practices with the entire middle school faculty

Then she invited all faculty to research, examine, and imagine ways to align grading to their vision for progressive and equitable education

first learned how many common grading practices were created during the Industrial Revolution and are based on century-old beliefs about teaching, learning, and human potential that have long since been debunked. By continuing to use these practices, we contradict our current understanding about effective teaching and learning

After studying the research about grading and learning about research-supported grading practices that are more accurate, more bias-resistant, and develop intrinsic motivation in students, the pilot group of middle school faculty members was excited to start using them. These more equitable practices included using alternatives to the 0–100 scale, not including behavior in the grade, ending extra credit, using rubrics, and developing a culture of retakes and redos

Students were less stressed, and classroom environments felt more relaxed and supportive of learning.

Grade inflation decreased

Grades are more accurate and less biased

Students’ motivation increased

Changes to grading practices leverage other aspects of programmatic reimagining

deprivation sensitivity—recognizing a gap in knowledge the filling of which offers relief. This type of curiosity doesn’t necessarily feel good, but people who experience it work relentlessly to solve problems.

joyous exploration—being consumed with wonder about the fascinating features of the world. This is a pleasurable state; people in it seem to possess a joie de vivre.

social curiosity—talking, listening, and observing others to learn what they are thinking and doing. Human beings are inherently social animals, and the most effective and efficient way to determine whether someone is friend or foe is to gain information. Some may even snoop, eavesdrop, or gossip to do so.

stress tolerance—a willingness to accept and even harness the anxiety associated with novelty. People lacking this ability see information gaps, experience wonder, and are interested in others but are unlikely to step forward and explore.

thrill seeking—being willing to take physical, social, and financial risks to acquire varied, complex, and intense experiences. For people with this capacity, the anxiety of confronting novelty is something to be amplified, not reduced.

we all seek the sweet spot between two deeply uncomfortable states: understimulation (coping with tasks, people, or situations that lack sufficient novelty, complexity, uncertainty, or conflict) and overstimulation.

people become curious upon realizing that they lack desired knowledge; this creates an aversive feeling of uncertainty, which compels them to uncover the missing information.

nstead of asking, “How curious are you?” we can ask, “How are you curious?”

How can organizations help people make the leap from curious to competent?

complexity and breadth of the opportunities they’d been given,

It enhances intelligence

It increases perseverance, or grit

And curiosity propels us toward deeper engagement, superior performance, and more-meaningful goals

leaders can encourage curiosity

when our curiosity is triggered, we are less likely to fall prey to confirmation bias (looking for information that supports our beliefs rather than for evidence suggesting we are wrong) and to stereotyping people (making broad judgments, such as that women or minorities don’t make good leaders). Curiosity has these positive effects because it leads us to generate alternatives.

My own research confirms that encouraging people to be curious generates workplace improvements.

When we are curious, we view tough situations more creatively. Studies have found that curiosity is associated with less defensive reactions to stress and less aggressive reactions to provocation.

curiosity encourages members of a group to put themselves in one another’s shoes and take an interest in one another’s ideas rather than focus only on their own perspective. That causes them to work together more effectively and smoothly: Conflicts are less heated, and groups achieve better results.

he groups whose curiosity had been heightened performed better than the control groups because they shared information more openly and listened more carefully.

Hire for curiosity.

most people perform at their best not because they’re specialists but because their deep skill is accompanied by an intellectual curiosity that leads them to ask questions, explore, and collaborate.

“What is the one thing I should do to make things better for you?”

hen we demonstrate curiosity about others by asking questions, people like us more and view us as more competent, and the heightened trust makes our relationships more interesting and intimate.

But focusing on learning is generally more beneficial to us and our organizations,

A body of research demonstrates that framing work around learning goals (developing competence, acquiring skills, mastering new situations, and so on) rather than performance goals (hitting targets, proving our competence, impressing others) boosts motivation. And when motivated by learning goals, we acquire more-diverse skills, do better at work, get higher grades in college, do better on problem-solving tasks, and receive higher ratings after training. Unfortunately, organizations often prioritize performance goals.

rewarding people not only for their performance but for the learning needed to get there.

Leaders can also stress the value of learning by reacting positively to ideas that may be mediocre in themselves but could be springboards to better ones.

Organizations can foster curiosity by giving employees time and resources to explore their interests.

Employees can also broaden their interests by broadening their networks. Curious people often end up being star performers thanks to their diverse networks,

Leaders can also boost employees’ curiosity by carefully designing their teams.

What if…?” and “How might we…?”

To encourage curiosity, leaders should also teach employees how to ask good questions.

Organizing “Why?” days, when employees are encouraged to ask that question if facing a challenge, can go a long way toward fostering curiosity.

5 Whys

In order to address this confidence gap, we have identified several primary inhibitors we see in our students. Three of these five inhibitors could be exacerbated by an open gradebook.

Google’s People Operations department

there was nothing showing that a mix of specific personality types or skills or backgrounds made any difference. The ‘who’ part of the equation didn’t seem to matter.’’

As they struggled to figure out what made a team successful, Rozovsky and her colleagues kept coming across research by psychologists and sociologists that focused on what are known as ‘‘group norms.’’

Norms can be unspoken or openly acknowledged, but their influence is often profound.

looked for instances when team members described a particular behavior as an ‘‘unwritten rule’’ or when they explained certain things as part of the ‘‘team’s culture.’’

After looking at over a hundred groups for more than a year, Project Aristotle researchers concluded that understanding and influencing group norms were the keys to improving Google’s teams.

The researchers eventually concluded that what distinguished the ‘‘good’’ teams from the dysfunctional groups was how teammates treated one another. The right norms, in other words, could raise a group’s collective intelligence, whereas the wrong norms could hobble a team, even if, individually, all the members were exceptionally bright.

As the researchers studied the groups, however, they noticed two behaviors that all the good teams generally shared. First, on the good teams, members spoke in roughly the same proportion, a phenomenon the researchers referred to as ‘‘equality in distribution of conversational turn-taking.’’

Second, the good teams all had high ‘‘average social sensitivity’’ — a fancy way of saying they were skilled at intuiting how others felt based on their tone of voice, their expressions and other nonverbal cues.

psychological safety — a group culture that the Harvard Business School professor Amy Edmondson defines as a ‘‘shared belief held by members of a team that the team is safe for interpersonal risk-taking.’’

Psychological safety is ‘‘a sense of confidence that the team will not embarrass, reject or punish someone for speaking up,’’

‘‘It describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves.’’

Rozovsky’s study group at Yale was draining because the norms — the fights over leadership, the tendency to critique — put her on guard. Whereas the norms of her case-competition team — enthusiasm for one another’s ideas, joking around and having fun — allowed everyone to feel relaxed and energized.

other behaviors that seemed important as well — like making sure teams had clear goals and creating a culture of dependability.

it made sense that psychological safety and emotional conversations were related.

The behaviors that create psychological safety — conversational turn-taking and empathy — are part of the same unwritten rules we often turn to, as individuals, when we need to establish a bond.

If I can’t be open and honest at work, then I’m not really living, am I?’’

to be fully present at work, to feel ‘‘psychologically safe,’’ we must know that we can be free enough, sometimes, to share the things that scare us without fear of recriminations. We must be able to talk about what is messy or sad, to have hard conversations with colleagues who are driving us crazy. We can’t be focused just on efficiency.

By adopting the data-driven approach of Silicon Valley, Project Aristotle has encouraged emotional conversations and discussions of norms among people who might otherwise be uncomfortable talking about how they feel.

In the best teams, members listen to one another and show sensitivity to feelings and needs.

‘Just having data that proves to people that these things are worth paying attention to sometimes is the most important step in getting them to actually pay attention,’’ Rozovsky told me. ‘‘Don’t underestimate the power of giving people a common platform and operating language.’’

We think and learn about things that matter to us, that are emotionally relevant because we perceive them as important to our physical or social survival and well-being.

Motivation, engagement, perseverance, creativity, optimism, resilience—pretty much all the so-called “soft skills”—are rooted in emotion.

If students’ programs of study include significant, meaningful opportunities for them to follow their expanding and changing interests during their many years in school,  motivation and perseverance will spontaneously combust because, as some students told me, “my interest and involvement in my studies became personal. I felt like my school had meaning, like there was purpose.”

regression is essential to learning because each time the learner rebuilds the network, the more stable and automatic it becomes. Regression is not failure, although it is often treated as such.

natural process of learning—building, regression, rebuilding

So what matters to students? What are they learning in school that forces them to focus on what matters to adults?

Because emotional goals motivate and direct people’s thoughts and behavior, as Immordino-Yang suggests, understanding students’ goals can provide insight into what they are likely to learn and help educators understand how they might change their practices

Engagement in school does not always reflect engagement in the sort of deep, meaningful learning—developing intellectual skills and conceptual understanding—that educators value.

how to rethink school designs and create a new conceptual model for schools—a model that combines and finds an effective balance among the goals that adults have for students and the needs that students have for themselves, a balance between what matters to students and what matters to adults.

more effective model will offer real opportunities for students to pursue personally meaningful interests and questions

we don’t need to try to make all students masters of all disciplines.

Instead of insisting that all students collect identical promotion and graduation credits by meeting minimal standards to “pass” anywhere from five to seven courses each year in discrete, unrelated subjects, educators might be more successful ensuring that all students work each year on a body of specific essential skills—perhaps communication, collaboration, creativity, critical thinking, and problem-solving, which are getting so much attention today—that can be learned while working in any subject area.

Some of the changes that make this new model possible involve significantly reducing the number of traditionally required courses, creating individualized rather than rigidly standardized courseloads, giving students more control of the subjects they study, and establishing graduation requirements based on skill development.

Deep learning

The extent of emotional, cognitive, and behavioral engagement influences the effectiveness of learning, and thus, the development of competence.

These modes of learning blur boundaries between teachers and learners, as learners progressively take responsibility for their own learning.

Success also rests on profound teacher understanding of curricula that should accrue during curriculum design and development stages. Such understanding is crucial for the teachers’ buy-in, conviction, ownership, and commitment to effective curricula implementation.

Within the curriculum continuum, assessment has significant potential to support and reinforce curriculum reform. However, it equally has enormous potential to distort the official/intended curriculum.

When appropriate strategies are used in assessment, they can support the implementation of the official curriculum, enhance learning, and lead to an enrichment effect. However, gaining these benefits of appropriate assessment demands a specialized knowledge of assessment by all concerned.

Another critical policy message is that competence-based assessment and examinations systems require significant investment in the professionalization of teachers as assessors of learning. Competence-based assessments also require trust in teachers’ ability to make reliable judgements and to utilize assessment as an inherent and important part of teaching and learning.

A key policy message is that education and learning systems cannot succeed at adopting competence-based approaches to curriculum without similarly transforming teaching, learning, as well as assessment and examination systems. All the three elements must be aligned. Transforming curricula to competence-based approaches and leaving teaching, learning, assessment, tests, and examinations subject-based is tantamount to not transforming curricula.

In competence-based approaches, teachers are not just co-designers and co-developers of curricula. They are also pivotal co-assessors, co-testers, and co-examiners.

Most importantly, competence-based curricula must lead quality assessment rather than be led by poor practice assessments, tests, and examinations.

What "developmental progression" means, in general terms, and an understanding that progressing is neither linear nor necessarily agerelated. Rather, it is iterative, interactive, and dependent on making connections to prior learning and to context;

it is best to base judgements on a number of different criterion referenced assessments.

Effective teacher professional development must include all 4 componen ts: • Knowledge – worthwhile research-informed theory, content, and expertise; • Integrated pedagogical and assessment skills and strategies; • Modelling, demonstrating, and engaging with approaches, ideally in settings that approximate to the workplace; • Practicing the approaches frequently over a substantial period of time between professional inputs; (2–6 months a minimum) with ongoing and follow up evaluation of impact and refinement; • Concurrent dialogue/coaching/peer collaboration in activities such as lesson planning, preparing related resources, peer observation, discussion, and reflection on impact

Table 4. Success of different methods of professional development Training Components Outcomes % of participants who demonstrate Kno wledge % of participants who demonstrate new Skills % of participants who transfer into Classroom Practice Theoretical Knowledge and Discussion 10%5%0% Demonstration in Training 30%20%0% Practice and Feedback in Training 60%60%5% Coaching in Classroom Settings 95%95%95%

Teaching still lacks core characteristics that define a profession, vis: (i) a profession-specific, systematized, scientific body of knowledge that informs the daily activities of practitioners; (ii) a lengthy period of higher education training and induction; (iii) engagement in continuous professional development; and (iv) autonomy to exercise professional judgement and decision-making in practice and in governance over the profession