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even though design thinking champions nonlinear thought processes, big companies often find themselves mired in the methodology’s suggested phases (empathize, define, ideate, prototype, test). Ultimately this defeats the purpose, which is partly to build agility into the product-creation process.

The company’s version of design thinking centers around something it calls “the loop.” Visualized, the loop is an infinity symbol punctuated with four dots—the yellow dot representing the user, the green dots representing the various actions of “observe,” “reflect,” and “make.” Explained simply, the loop represents the entire product-creation process, beginning with user-centered research all the way through prototyping (“everything is a prototype!” says Hill), to building and launching a product.

loop becomes a loop when you realize that the iterative process is never actually done; perhaps the loop’s most important requirement is reflecting on what’s been created and constantly improving it.

I see students as citizens now, rather than citizens in the future, and want to help them develop the skills and knowledge to influence the world around them.

Setting up a culture of care is very much an exercise in making empathy central to daily work.

Empathy is now identified as the first step in the design process, whether crafting new software for a user or creating form-factors that inherently please the consumer.

empathy is described as ‘step.’ But that easy designation belies a very deep process in which a designer must, for lack of a better term, ‘sink into the mind of another and take on their persona’. That is a deep descriptor of an ultimate form of empathy—and it may be a necessary component of an educational system increasingly tilted toward design and inquiry.

Ready or not, education is entering an age in which social learning is the new norm. Pure academics are giving way to increased opportunities for students to work together; teachers increasingly take on the role of co-learner and facilitator; listening, learning, and teaming are the new core skills. At the heart of this new skillfulness for everyone is the ability to forge deep connections lead to creative problem solving and positive pursuits. Taken all together, this makes empathy critical to schools. In fact, very soon we will need to invent a new taxonomy of learning that makes empathy the base of the learning pyramid.