Before libraries can act ethically with regard to social networking sites, they must first have a nuanced understanding of the potential consequences of these sites. Social networking sites such as MySpace and Facebook are ultimately motivated by profit, a goal that can undermine user privacy, and that actively relies on the sharing of personal information.

Social media is no longer a new subject. While there may still be some skeptics, social media has been embraced as an important business tool. There are dozens of platforms available and just as many reasons to utilize one or multiple platform. Each platform is unique.

Performance metrics form the basis for measurement and continuous process improvement. To extract data from social media, conversations need to be monitored for values to which metrics can be applied. There are many excellent social listening products on the market that will track conversations about your brand, products and services.

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