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Lars Bauer

infoarch: Where Do I Share and Store My Information? - 0 views

  • Most companies have loads of tools to help employees share and store information. Because we have so many of these tools, it can be hard to decide where to share and store my information.
  • (Our) Current IT solutions To support (our) employees the following solutions are provided: FTP servers Shared network directories (SND) Wiki’s Blogs Discussion fora Compass Sharepoint Document Archive/Vault
  • When to use what solution?
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  • In summary To give a clear overview of the different solutions, we summarize their commonalities and differences in the table below.
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    Nov 25, 2008
Lars Bauer

SocialText Blog: DMS and Collaboration Suite: Friends not Foes - 0 views

  • What's the relationship between a document management system (DMS) and an enterprise collaboration suite like Socialtext?
  • Would Socialtext replace the DMS? Would the two work together?
  • The first thing that companies should understand is that document management and collaboration are distinct activities.
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  • Document management is all about workflow, control, and risk mitigation. Its objective is summarized perfectly by the two words in its name: "documents" and "management". It got its start in the legal departments of pharmaceutical companies, who were concerned to make sure that their companies were producing documentation in full compliance with regulatory requirements. A DMS thrives where there are a) documents already being created as part of a business process; and b) those documents need to be closely checked in, checked out, supervised, edited, approved, and stored following a consistent and audit-proof process.
  • Collaboration, by contrast, is all about people working together to share ideas, notes, questions, comments, etc. Collaboration does not typically follow a standard process; it is much more free-form and free-flowing. Documents are not typically the format of choice. Asking a question or creating a meeting agenda or to-do list doesn't require a document; it just requires typing some words and putting them where other people can see and edit them. That's why so many people simply fire off an email when they collaborate; it spares them the unnecessary step of creating a document.
  • When asked about the relationship between DMS and collaboration tools, what I said was that some of the content in a typical DMS really belongs there. These are the documents associated with highly regulated processes. But most of the content in a typical DMS--to-do lists, meeting notes, press clippings, conversations, working papers, personal observations--doesn't really belong there. It's in the DMS because there was no good place to put it. That's where a collaboration suite can do a much better job. A good collaboration suite can liberate that content from the tyranny of documents and nested folders, and will encourage people to use it for actual working materials.
  • In many cases, you will want to integrate the two. Law firms, for example, are absolutely dependent on their document management systems to manage their filings and other legal documents. But we're increasingly seeing them set up collaboration suites to capture all the discussion around the documents, how to use them, what they mean, and so on. The two systems are integrated with links from the collaboration suite into the corresponding DMS records.
  • What I'm saying amounts to this: Use your document management system to manage documents, and use your collaboration suite to collaborate.
  • unfortunately SocialText is not very good at linking to the documents in the obvious place (attachments).
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    Sept. 8, 2008, by Michael Idinopulos of Socialtext
Lars Bauer

R.I.P. Enterprise RSS - ReadWriteWeb - 0 views

  • For me the absence of Enterprise RSS (and perhaps along with other key infrastructure, like Enterprise Search and social tagging tools) in environments where we find wikis, blogs and social networking tools is a sign of tactical or immature implementations of enterprise social computing. We are just at the beginning of this journey.
  • n this respect, I can actually see many opportunities for integrating Enterprise RSS features into Enterprise Search solutions or into existing portal platforms (actually, Confluence is a great example of a feed friendly wiki platform - both to create and consume).
  • that people are talking too much about technology and products and not enough about real-world use cases. Simply stating how great RSS is and that it could be very useful won't get you much buy-in, not from management nor most importantly end-users.
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  • In two of our projects with large law firms we included an RSS feedreader in the social software mix (among wiki, blogs, social bookmarking). We introduced it primarily to Knowledge Management Lawyers (KML) that needed to gather a lot of content from various sources. They also use it to subscribe to updates from the wiki and blogs. They appreciate the fact that it is much easier to plow through a stream of updates rather than going from email to email and deleting every one of them.
  • Have a look at two case studies: Dewey & LeBoeuf and Allen & Overy
  • In another project with a large law firm we took a very close look at the production (and consumption) of current awareness material. Current awareness included for example information on current developments within legal practices, latest court decisions etc. The firm made extensive use of newsletters to disseminate that kind of information. There was a multitude of newsletters available, some of them covering similar grounds. Maintaining email lists was very time-consuming and frustrating. Consumers did not know which newsletter were available. Also, newsletters were not personalised nor very timely, as they had a specific publishing date. We therefore recommended using RSS as delivery format, which would make the process of producing and consuming content more efficient and in the end more cost-effective as shown in a business case
  • Once CRM, DMS, Intranet and other proprietary system vendors thoroughly implement RSS functionality, it will get a big push.
  • I think a tipping point might come if ERP apps providers (SAP, Oracle, etc.) started publishing RSS feeds of ERP data!
  • In our company, we had a survey in April (2008), asking managers if they needed a RSS Reader. Some figures: 72 managers responded, 68 managers subscribed to more than one (company) blog. 9 managers already used iGoogle or a RSS Reader, 13 managers replied they did not need a RSS Reader, 50 managers replied they need a RSS Reader. As a result we planned a project to select and deliver a company RSS Reader. The project will be executed mid 2009.
  • It's with a heavy heart and a sense of bewilderment that we conclude that the market for enterprise-specific RSS readers appears to be dead. Two years ago there were three major players offering software that delivered information to the computers of business users via RSS. Today it looks to us like the demand simply never arose and that market is over.
  • It's insane - a solid RSS strategy can be a huge competitive advantage in any field. We have no idea why so relatively few people see that.
  • Neglecting RSS at work seems to us like pure insanity.
  • If dashboards take off, then maybe RSS will gain traction as the wiring? This probably requires: secure feed displaying widgets, good filters.
  • Enterprises are scared to disrupt their own structure and command lines by introducing uncontrolled information flows both internally (which can route around management) and externally (which can route around the official PR outputs and sales inputs of the company)
  • Look at the headline you used.. RIP Enterprise RSS. Now read that from the point of view of a manager in an enterprise. WTF does "Enterprise RSS" mean? What are the business reasons to care? What does it do for them? People don't care adopt RSS, just as people don't adopt XHTML, Javascript etc. They adopt products that use technology to do something that they value. No one cares about the technologies used to display this page... they want to read the page.
  • Enterprise RSS doesn't mean much. When RSS companies start talking about secure communications channels that intelligently and automatically route relevant information to the people who need/want it, light bulbs start lighting up.
  • I think Microsoft SharePoint could be the killer app for RSS in the enterprise. SharePoint has RSS built in and uses it to syndicate changes that happen within the SharePoint ecosphere and notify enterprise workers that something significant has happened. Of course, SharePoint RSS could work with third-party RSS readers, but it's really designed to be used with Microsoft's Office Suite, where enterprise workers can interface with SharePoint, through RSS and other means, directly
  • One thing missing from this (great) post is the cost of these tools. Looking at Newsgator & Attensa, these are expensive enterprise tools and trying to sell them to IT managers that don't fully understand RSS is next to impossible. Imagine saying to a CIO, who barely understands what RSS is, that you need $175,000 for Enterprise RSS software... it isn't an easy sell.
  • In this part of the world (SE Asia) we're seeing more & more top management wanting tools for themselves and their teams to connect to "Facebook and these social network things". Feeds and aggregation/search tools are the perfect wiring for this. But the front end? There's a lot of choice and individual needs vary. A decently setup igoogle/netvibes page can work wonders..so why pay?
  • Also, reading RSS is likely viewed as not work related, and so its frowned upon within the enterprise (remember, those enterprise folks have "real" work to do, they don't get paid to read BoingBoing all day long).
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    Jan. 12, 2009
Lars Bauer

VQ Virtual Intelligence - 1 views

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    "Strategic advisers supporting knowledge leverage and business development. Our mission is to support knowledge driven businesses to grow revenue, to improve efficiency and to drive innovation and business change. We do this by helping you to leverage knowledge assets in your organization and by enabling knowledge management processes and systems in a robust, yet pragmatic way." -- Founders: Helena Hallgarn and Ann Björk
Lars Bauer

Do's and don'ts for managing IT projects with wikis | InfoWorld | Analysis | 2008-09-03... - 0 views

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    Wikis are a simple technology for managing information -- but used simplistically, they can do more harm than good
Lars Bauer

It Ain't Over - Computer Business Review - 0 views

  • For a time, Autonomy’s closest search rival was Verity, until Autonomy bought the company for $500m in November 2005. After that, it was the Norwegian company, Fast Search and Transfer (FAST) that seemed to be the nearest rival.
  • in January this year FAST was bought by Microsoft for $1.2bn, though it is being operated as a subsidiary, of which Lervik is still CEO.
  • But even at its peak, FAST was not making anything like Autonomy’s revenue. In the last quarter as an independent entity before it was acquired – the third quarter of 2007 – FAST announced sales of $35.6m, up just 4%. In the same quarter of that year, Autonomy announced its sales rose 49% to $89.6m.
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  • Autonomy’s growth has continued since then: in its third quarter of this year, announced in September, it posted sales of $127.1m, up 42%.
  • The great irony in all of this is that Lynch does not want Autonomy to be pigeon-holed as an enterprise search company.
  • IDC’s Feldman though says that, “At this point, it is clear that Autonomy should no longer be considered purely a search vendor. It builds search-based applications to answer market demands for better information-centric software.”
  • What does that mean? Autonomy’s website explains: “Autonomy's software powers the full spectrum of mission-critical enterprise applications including pan-enterprise search, proactive information risk management, information governance, e-discovery, consolidated archiving, call centre solutions, rich media management, security applications, customer relationship management (CRM), knowledge management (KM) and BPM [business process management].”
  • Lynch says Autonomy now has in the region of 500 OEM customers, writing applications that embed Autonomy’s Meaning-based Computing, or MBC. Their own software products rely on Autonomy’s pattern matching algorithms to extract ‘meaning’ from unstructured information.
  • One of the differentiators over its smaller rivals in the space – including Endeca, IBM (smaller in terms of search, at least), Google Enterprise, Simplexo, Sinequa, Recommind and many more – is the list of supported file types that can be handled by Autonomy’s IDOL platform. “By supporting more than 1,000 different data formats, including structured, semi-structured, and unstructured data, located across 400 different content repositories, Autonomy can search all categories of information repositories in an organization,” the company says.
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    CBR online, 23 Dec. 2008 -- "British-born Autonomy won the enterprise search wars, and in doing so became an international success story. In an exclusive interview, CEO Mike Lynch talks to Jason Stamper about the even greater challenge his firm hopes to conquer."
Lars Bauer

Enterprise Search - Impact on how we do business | Knowledge Management « Law... - 0 views

  • If you’re reading this, you’ll likely be interested in the LinkedIn Group called Knowledge Management for Legal Professionals
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    Notes from ILTA Conference, Aug. 25, 2008
Lars Bauer

InsideLegal.com - 0 views

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    "InsideLegal.com is the insider's guide to doing business in legal technology - both in the US and internationally - for legal technology thought leaders, vendors, consultants/technologists and law firm innovators. In addition to information on industry events, publications and personalities, InsideLegal.com focuses on legal technology industry market research and trends. InsideLegal.com was founded by JoAnna Forshee of Envision Agency."
Lars Bauer

Micro-blogging in your Law Firm? | Knowledge Management | LawyerKM on Sept 4, 2008 - 0 views

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    "Will law firms will use Twitter? So far, not many are. (...) But will law firms use an internal Twitter-like micro-blogging application that is not open to the public? Socialcast announced Socialcast 3.0, which gives them the opportunity to do so."
Lars Bauer

The ROI of Enterprise 2.0: Four Ways Wachovia Justified Wikis, Blogs and Other Social N... - 0 views

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    How do you invigorate Gen Y workers and capture the deep smarts of Baby Boomers? For banking chain Wachovia, the answer lay in wikis and other Web 2.0 tools for the enterprise
Lars Bauer

What Do We Use Our Social Media Software For, Anyway? (Advantures in Social Media) - 0 views

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    Apr 7, 2009
Lars Bauer

The Connectbeam Social Computing Blog: Three Silos That Enterprise 2.0 Must Break - 0 views

  • why haven't companies instituted better ways to allow expertise to be emergent? Historically, the tools haven't been up to the job. The nature of most business applications is to focus your attention on executing a specific task. It's efficient, but the idea of making what workers know and do accessible to a wider audience was really never part of the plan.
  • Traditional work has three silos which limit companies' ability to realize the full value of emergent expertise: Information silos Knowledge silos Connection silos Addressing these three silos is a key responsbility of Enterprise 2.0 if it is to drive meaningful improvements inside companies.
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    Jan 16, 2009
Lars Bauer

KM Space: Sharepoint Wiki Disaster - 0 views

  • One of the advantages to using a platform approach is the integration of the various pieces in one place, with a unified look and searching. We have been using Sharepoint as the platform for our intranet for many years
  • We have been experiencing problems with the notification feature for wikis in Sharepoint. When there is a change to a wiki page, it sends out the whole wiki page with no indication of the changes.
  • I was stunned to find out the problem was not us. It was them. The Sharepoint wiki will not send out the changes. It merely sends out the entire wiki page.
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  • This is a disaster. It removes the communications aspect of the wiki.
  • Alternatively, Kwizcom have a Sharepoint wiki which might do the trick (plus a free evaluation version). http://www.kwizcom.com/ProductPage.asp?ProductID=524&ProductSubNodeID=525
  • The top three on my list are Mediawiki, Confluence and SocialText. All of very INexpensive.Mediawiki is open source and free. We have not used open source software before, so it presents some new challenges.Confluence has a free download and a sharepoint connector.SocailText also has a SharePoint connector. The company is one of the thought leaders in wikis and social media.
  • I introduced Confluence in my previous job, and was very happy with it. However it's a challenge to maintain it with pure Windows point and click trained IT staff.
  • With Confluence, many many plug-ins and macros are available to present access to content on your web page.
  • Traction TeamPage has the feature you request (and then some) which is to send e-mail notification that shows the DIFF view of the old and new pages. You can fine tune which spaces you want to monitor at this level - and even fine tune it by author, tag or other search facility.
  • For categorizing any SharePoint items or documents cross-site based on centrally managed taxonomies and browse it by default navigation, category tree or A-Z directory you can use the Taxonomy Extension found at:http://www.sharepartxxl.com/products/taxonomy/default.aspx
Lars Bauer

Portals and KM: Wikis in Knowledge Management at Law Firms - Part One: ThoughtFarmer Ex... - 0 views

  • following session about wikis use in law firms, primarily for knowledge management. It was led by two experienced knowledge management professionals with major firms. They shared their experiences within their firms.
  • The first example was a Canadian law firm with 100 lawyers and 100 support staff. Prior to the wiki, documents were stored individually in folders on a shared drive with no consistency.
  • They were already using Domino so they choose the Domino wiki for their initial effort.
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  • There were wikis for different practice groups and they were searchable.
  • Their early success created a big demand. Every group wanted wikis. Updating was given to assistants, clerks & associates. However the technology was not perfect. You had to sign on separately for each wiki and they were creating silos of information. To solve this issue they looked at a number of enterprise tools and found most too feature rich and complex for lawyers to use them.
  • They went with Thought Farmer for its simplicity and ease of interface. (see my review - ThoughtFarmer – Intranet 2.0). It has Web 2.0 features – staff profile, tagging, RSS, social networking, email publishing, - also search with relevancy ranking.
  • The presenter’s thoughts on lessons learned include: select an easy to use tool, do not force participation, transfer the process of updating to groups and develop a process for each group. You should also offer training and share success stories. They held individual training in 10 to 15 minute sessions.
  • They have found that not all users will be active contributors and the ROI is hard to measure. The tool should also be more Blackberry friendly. However, overall it seems to be a great success.
Lars Bauer

Law Librarians: 'No More Sacred Cows' | by Alan Cohen, The American Lawyer, Sep 3, 2009... - 0 views

  • Last year only 9 percent of respondents said their budgets had shrunk. This year it was a whopping 46 percent. Staff reductions have also become the norm, with 57 percent of firms paring their library payroll, up from 18 percent in 2008.
  • are being asked to become detectives of a sort, tracking, graphing, and reporting on their firm's use of every research tool.
  • Perhaps it's no wonder, then, that we noticed an uptick in librarian dissatisfaction.
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  • Last year just 7 percent of librarians mostly or totally disagreed with recent decisions made regarding the library. This year the figure was 16 percent. Similarly, in 2008, a mere 3 percent were dissatisfied with their job. In 2009, 8 percent were unhappy.
  • One might think that the library's continued work in assisting marketing efforts -- 62 percent of respondents said the library is their firm's main source for marketing research -- might upset librarians trained to research statutes and legal issues. But the problem isn't the work, say several library chiefs; it's the recognition that comes with it. Or more often, doesn't come.
  • Still, librarians have become tougher, more successful negotiators when it comes to renewing contracts with publishers -- thanks in no small part to the metrics they get from new tracking software.
  • now there's commercially available tracking software -- like Onelog, from the U.K.-based company Info Technology Supply Ltd., and Advanced Productivity Software LookUp Precision.
  • A third package mentioned by some library chiefs was Research Monitor from Priory Solutions.
  • costs for electronic re­sources other than LexisNexis and Westlaw rose in 2008, with the average firm spending just over $1 million, compared to some $929,000 in 2007. (Lexis and Westlaw spending decreased slightly.)
  • it's no shock that more firms are starting to ask a question that, up until now, seemed almost blasphemous: Lexis or Westlaw? Last year just 12 percent of firms said they intended to move to a single-vendor strategy. This year, 31 percent did.
  • Multimillion-dollar knowledge management systems were something that more than a few firms invested in. Newer platforms, such as Microsoft SharePoint -- which five library chiefs praised as a tool that made their work easier and three more planned to launch in 2010 -- just do it better. "SharePoint lets us splice and dice pieces of information, creating all these little repositories without going through IT or ten years of programming," says one library head. "You want to create a database full of Madoff stuff? There, it's done. And anyone can access it through a Web browser."
  • Five other firms gave a shout-out to Ozmosys' eponymous service, which helps them provide personalized news delivery to users.
  • Debevoise started using Ozmosys last September. Since then, some 500 of the firm's 750 attorneys have signed up for the service.
  • The Full Survey: The Librarian's Expanding Role Electronic Resources Staffing Finances
Lars Bauer

If Technology is the Answer, What's the Question? | Above and Beyond KM - 0 views

  • they discovered that the real question to be answered was not the one the client had identified and that the right answer had very little to do with technology.
  • Livio’s advice was to take the time to analyze properly what was really going on in your firm from a process, behavior and cultural perspective.  Next, identify a range of possible solutions and see if there aren’t grassroots, low-key, tiny spend ways of testing some of these solutions in a variety of safe-fail pilots. Then, finally, make your choice.
  • After all, we rarely need to find and reuse every item in the DMS.  We’re usually just looking for “something good” and would be glad to accept a document recommended by a trusted source in our network.
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  • So, before you leap to the conclusion that a particular big ticket technology “solution” is the answer, make sure you really understand the question.
Lars Bauer

Second-wave adopters are coming. Are you prepared? Part 2 / 3 | Headshift Blog - 0 views

  • For example, a very common argument is that people are unwilling to share what they know. Well, they may not be necessarily unwilling to do so, but it does take low priority when people try to meet their goals and deadlines. That was the fallacy of the early KM era, in which employees were asked to step outside their work and 'contribute' to a fancy KM tool (aka database).
  • People need to realize that in most cases, knowledge-sharing is not an activity but in fact a by-product of people's work. That's why it is so important to implement these kind of tools into people's workflow.
  • This leaves us with the last three barriers (applications not part of user's workflow, time effort > personal value, complex applications).
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  • As much as we dislike it, people live in their inbox and this fact is not going away over night by telling them about the benefits of using social tools! Given the lack of appropriate tools in the past, people have grown accustomed to (ab)use email for everything, e.g. public conversations (e.g. cc'd), collaboration, awareness (e.g. newsletters, updates), connecting with others.
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