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Connected intelligence. Article by Jenny Ambrozek

Connected intelligence. Article by Jenny Ambrozek of 21st Century Organisation. Speaker at KIN 2009 Winter Workshop

"Ambrozek article on connected intelligence"

The baton passing technique is a fast method for sharing, identifying high-impact lessons and gaining personal commitment to action. Baton passing can either be 'fast' - when based on clear lesson-themes - or 'slow' and more detailed when connected to a specific business process involving complex issues

Given that innovation is rarely a solitary endeavour, this article dispels some commonly held perceptions about how physical space affects connections in the workplace.

1.ChatOps and activity streams are an important part of a connected company's infrastructure. 2. We need better AI and other tech to help deal with chat overload. 3. Tools like Slack could be very well-suited to supporting networks of small teams. 4. We are just getting started with chat and messaging in the workplace, so there is much still to learn. 5. Early adopters declare things 'over' before second wave adopters have even used them. Let's wait and see what happens at scale

Corporate leadership is already struggling to keep up with the connected workforce and increasing speed and complexity in the digital economy. But looking ahead to the rise of algorithmic and human-machine co-working, the situation is even more worrying. A reboot is overdue.

"Knowledge can only be volunteered it cannot be conscripted. You can't make someone share their knowledge, because you can never measure if they have. You can measure information transfer or process compliance, but you can't determine if a senior partner has truly passed on all their experience or knowledge of a case. We only know what we know when we need to know it. Human knowledge is deeply contextual and requires stimulus for recall. Unlike computers we do not have a list-all function. Small verbal or nonverbal clues can provide those ah-ha moments when a memory or series of memories are suddenly recalled, in context to enable us to act. When we sleep on things we are engaged in a complex organic form of knowledge recall and creation; in contrast a computer would need to be rebooted. In the context of real need few people will withhold their knowledge. A genuine request for help is not often refused unless there is literally no time or a previous history of distrust. On the other hand ask people to codify all that they know in advance of a contextual enquiry and it will be refused (in practice its impossible anyway). Linking and connecting people is more important than storing their artifacts. Everything is fragmented. We evolved to handle unstructured fragmented fine granularity information objects, not highly structured documents. People will spend hours on the internet, or in casual conversation without any incentive or pressure. However creating and using structured documents requires considerably more effort and time. Our brains evolved to handle fragmented patterns not information. Tolerated failure imprints learning better than success. When my young son burnt his finger on a match he learnt more about the dangers of fire than any amount of parental instruction cold provide. All human cultures have developed forms that allow stories of failure to spread without attribution of blame. Avoidance of failure has greater evolutionary advantage than imitatio

In the parlance of social network analysis, density is the percentage of people in your network connected to each other that could be. By increasing density, new things spread more quickly through it.

"The company of the future - and indeed the company of the present - needs new instruments to adapt to a changing reality. The new generation of digital natives is progressively being incorporated to the world of work. We are talking about a generation that has lived most of its life within the technological revolution that has occurred in the last two decades. It has connected people, who spend more time on the Internet than in front of the television and who have lived with the emergence of video games. It is not to judge whether that is good or bad, it's simply real and nothing will change it."

Looking at the HiSocial offering, I can't help but wonder about unintended consequences. The digital natives are savvy and will naturally find ways of 'gaming' the system. If you simple reward actions such as visiting intranet pages or 'downloading corporate material', you are in no way increasing the sum total knowledge, helping efficiency or decision making. What's needed is reward that stimulates participation and qualitative contribution, not just transactions.

Recommended at 'Connecting People Masterclass'

"BBC Radio 4 'In Business' on social media for connecting"

"Search software with a difference. Seems to only be in Beta testing at the moment, but looks very relevant to Locate, Connect."

"Trampoline, who are presenting at The KIN 'Locate, Collect, Connect' quarterly workshop, have been attending the 'Enterprise 2.0' event in Boston. Here they blog about what's different, what makes a great party and what's hot (certainly not the toaster!)"

Beyond Wikipedia: Coordination and Conflict in Online Production Groups

Youtube video of Prof Lynda Gratton talking about how successful organisations will be better connected and leverage networks of all kinds

Do you broadcast on Periscope? Want to use it to connect with and grow your audience? Podcast.

Every industry is becoming an analytics industry because of the inclusion of data-driven technology. Traditional industries, such as healthcare and finance, are actually purchasing analytic technologies with the intent of becoming digital leaders in their industry. IoT is regarded as a future trend, and according to Gartner, by 2018, six billion connected things will be requesting data support. This requires tools that are future-proofed to handle the mass and types of data that Gartner is forecasting.

IBM wants to combine blockchain's distributed ledger technology with its artificial intelligence arm to make the billions of smart devices connected to the internet safer, and by doing so it would allow virtual time travel by letting regulators rewind to the point when the problem occurred and see just what happened.

"Unleash your team's creativity with Jamboard. Sketch your ideas, whiteboard-style, while benefiting from the access and connectivity of an interactive canvas. Drop images, add notes and pull assets directly from the web while collaborating with team members from anywhere."

"User data is the core value of all consumer facing apps. Centralized platforms mine and productize data for their own agendas, leaving control in the hands of a few companies. At dock.io we believe in this value being shared between users and apps to create a more connected and decentralized internet."