Where Knowledge Management Has Been and Where It Is Going- Part Three In this three part series I've classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about Leveraging Experiential Knowledge and it gave rise to communities of practice and reflection processes. It is primarily focused on connecting people to people. The third category is Leveraging Collective Knowledge and Picture 2it is about integrating ideas from multiple perspectives. Its medium is conversation in both its virtual and face-to-face forms.

Faciliated Knowledge Harvesting

Kate Pugh of Intel and Nancy Dixon of Common Knowledge discuss Knowledge Harvesting Knowledge "harvesting" programs -- such as post-mortems, Action-in-Reviews, and Lessons Learned - have three major objectives. 1.) Real-time team and individual insight; 2.) Improve team's processes; and 3.) Reuse by the larger organization. Many organizations fail to achieve these objectives, or feel they don't get a return on their knowledge capture and reuse efforts.

Knowledge Harvesting Wed, 05/23/2007 - 9:53am - Informant By Jan Sykes, Principal, Information Management Services Inc. Knowledge harvesting is a new trend in the established field of knowledge management. It can be viewed as an effort to create some recommended practices for the field. Where knowledge management identifies best performers and captures an organization's intellectual output for access by those who need to exploit it, knowledge harvesting raises the value of that body of information and the way it is used. KM-Chicago, the organization dedicated to professionals in the field of knowledge management, heard two specialists introduce the core aspects of "harvesting" on April 10. The discussion was led by Kate Pugh of Intel Solution Services and Nancy Dixon of Common Knowledge Association. They frequently referenced work by Hans Meidjan of HP Services who is doing knowledge harvesting work in The Netherlands. Members and friends of KM Chicago participated in person or via teleconference.

Beverly Trayner's communitiesofpractice Bookmarks

CPsquare is like a town square, a place where people gather to connect and learn together. We are from corporate, private, non-profit, and academic organizations; we hail from many nations across the globe; we are involved in consulting, research, and direct support of communities of practice; and we join together to create our own community of practice. We are a non-profit organization, registered as a 501(c)(6) organization in the US.

Social Return on Investment (SROI) Primary purpose SROI aims to help organisations understand and manage the social, environmental and economic benefits (value) that they are creating. It is a measurement approach, developed from traditional cost-benefit analysis that captures the economic value of social benefits by translating social objectives into financial measures and focuses on the most important sources of value as defined by stakeholders.1 The SROI model developed by nef is designed to promote the inclusion of all stakeholders' voices in the way organisations make decisions about allocating resources.

"Community manager is a role that more companies will adopt in the coming years. Jeremiah Owyang provide a huge list of companies who have such a champion already, and more recently gave businesses a scorecard for whether startups should have a community manager. "

"Online community building is a key role of a the community manager, This role is a fairly new one, and although it has its roots in the roles of those who managed bulletin boards and discussion forums - when they were often known as facilitators - the role is still emerging and evolving. However, the role of a Community Manager is essentially to encourage, foster and support the engagement of participants in the community, although the way this takes place will depend on the nature and purpose of the online community"

A high-energy leader with successful record in product development and transformation. Brings deep experience in designing, selling and driving complex programs using disciplines of strategy, design, business development, leadership/team effectiveness, and workforce planning.

Where Knowledge Management Has Been and Where It Is Going- Part One KM has changed in many ways since its beginning some fifteen years ago, with new tools and new strategies. But what is most interesting to me is the profound change in the way we conceptualize knowledge and the implications of that conceptualization for how we do our work as knowledge professionals. What I mean when I say, "how we conceptualize knowledge" are issues like, "Who in the organization has useful knowledge;" "How stable >is knowledge over time;" "How we can tell if knowledge is valid or trustworthy." Picture 1 These are not trivial issues because how we conceptualize knowledge greatly impacts the way we design our KM systems and strategies.

"As a matter of fact, the questions that zip through my mind everytime I think of how I can improve my own skills at community building, are so many that I always end up with more unanswered doubts than solutions. * How do you nurture engagement inside your community? * How do you keep the community going? * How do you get people to socialize inside a new community? To get some answers to these critical questions, I have briefly taken hostage online facilitation and community-building expert Nancy White during her last Rome visit, a few days ago.Nancy is a truly experienced person in this area and she always speaks out of the ongoing in-depth experience she has with real communities, both online and in real life. Her answers are non-technical, pragmatical, and if you are not into community building yet, quite enlightening."

"One of the top 10 questions in social media marketing asked is "How do we kick start our community?" This post aims at providing some resources for brands that are preparing their community strategy. The old adage of the field of dreams isn't true -if you build it-they won't neccesarily come. Brands must have a kick start plan to be successful with their community. Below, I'll list out some practices I've heard from companies that have had successful communities, and I'd ask you chime in and add more ways, let's get started, I'll be as specific and actionable as possible."

"So you want to build an online community? Here's how you do it."

"Networks grow from separate nodes, to a hierarchical organization where one node manages the connections, but the true power of a network is unleashed when every node knows what the goal is and the nodes coordinate to achieve it. It is this unleashing of the power of the network that we want to facilitate. But if you build it, they may not come. Networks take nurturing. Using the gardener or landscaper metaphor, yesterday I said that networks need seeding, feeding, and weeding. "

Yochai Benkler explains how collaborative projects like Wikipedia and Linux represent the next stage of human organization. About Yochai Benkler Yochai Benkler has been called "the leading intellectual of the information age." He proposes that volunteer-based projects such as Wikipedia and Linux are the next stage of human organization…

Yochai Benkler's wealth of nations book online Next Chapter: Part I: The Networked Information Economy » read paragraph Chapter 1: Introduction: A Moment of Opportunity and Challenge 1 Information, knowledge, and culture are central to human freedom and human development. How they are produced and exchanged in our society critically affects the way we see the state of the world as it is and might be; who decides these questions; and how we, as societies and polities, come to understand what can and ought to be done. For more than 150 years, modern complex democracies have depended in large measure on an industrial information economy for these basic functions. In the past decade and a half, we have begun to see a radical change in the organization of information production. Enabled by technological change, we are beginning to see a series of economic, social, and cultural adaptations that make possible a radical transformation of how we make the information environment we occupy as autonomous individuals, citizens, and members of cultural and social groups. It seems passé today to speak of "the Internet revolution." In some academic circles, it is positively naïve. But it should not be. The change brought about by the networked information environment is deep. It is structural. It goes to the very foundations of how liberal markets and liberal democracies have coevolved for almost two centuries.

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Dubbed "the explainer" by Wired magazine, Michael Wesch is a cultural anthropologist exploring the impact of new media on society and culture. After two years studying the impact of writing on a remote indigenous culture in the rain forest of Papua New Guinea, he has turned his attention to the effects of social media and digital technology on global society. His videos on culture, technology, education, and information have been viewed by millions, translated in over ten languages, and are frequently featured at international film festivals and major academic conferences worldwide. Wesch has won several major awards for his work, including a Wired Magazine Rave Award, the John Culkin Award for Outstanding Praxis in Media Ecology, and he was recently named an Emerging Explorer by National Geographic. He has also won several teaching awards, including the 2008 CASE/Carnegie U.S. Professor of the Year for Doctoral and Research Universities.

For the Spring 2009 Digital Ethnography course led by Michael Wesch. This is a compilation of trailers created by students for their Spring 2009 projects. For more information about our project, visit our research hub: http://www.netvibes.com/wesch There you will find links to student blogs, our wiki, our diigo links, notes, and other materials.