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Content and Community (CoPs with Nancy White) We have talked throughout this series on communities of practice about "content." Well, what the heck is content, why is it important and how do we make the most of it - especially when there is a LOT of it. First the what and why, then one idea about how to work with volume.

Online community learning is great in that it provides us the opportunity to learn anytime, anywhere we have connectivity. But that is a pretty rosy view when we consider the competition a course has against everything else going on in our lives. Often "oh, I can do this anytime so I'll do it later" leaves a course to be done in the wee hours of the night or on weekends when we really might like or need to be doing something else. A learner who stays away too long may begin to feel they have fallen too far behind, or isolated from their community. That's where synchronous events can help. They can keep the heartbeat of a learning community going strong. For some, they create a sense of community, relationship and "realness" -- voices and not just words on a screen. What are synchronous events? Synchronous online events are when some or all of the learners are online at the same time and interacting using tools such as Voice over IP (VoIP), telephone bridge lines, chat rooms, web meetings and instant messengers. They can be discussion based, or can be a presentation by a guest or tutor with time for questions and answers. They can be large group or small group breakouts from the larger community. Some examples include: * Weekly online tutor "office hours." Learners can log on and ask questions, get support and just check in. These could be mandatory or voluntary. I find that if you do one first that is "all hands" people can get a sense of the value of the office hours, then are more likely to participate in the future. * Presentations and guest speakers & lecturers. First of all, if you aren't planning any interaction with the learners around lectures or presentations, don't make them synchronous. Provide them as web content. But if you can bring in a special guest, that is worth a fixed meeting time and it makes it -- well - SPECIAL. But this is not about pushing powerpoints. A good online presentation will mix presentation with interative activities -

There are growing expectations among college students to be able to access and manage their course materials over the World Wide Web. In its early days, faculty would create web pages by hand for posting this information. As Internet technologies and access have matured over the past decade, course and learning management systems such as Blackboard and Web CT have become the norm for distributing such materials. In today's Web 2.0 world, wikis have emerged as a tool that may complement or replace the use of traditional course management systems as a tool for disseminating course information. Because of a wiki's collaborative nature, its use also allows students to participate in the process of course management, information sharing, and content creation. Using examples from an information technology classroom, this paper describes several ways to structure and use a wiki as a course management tool, and shares results of a student survey on the effectiveness of such an approach on student learning.\n\nKeywords: Wiki, Course Management, Collaboration, Web 2.0, Content Creation, Student Learning.

Where Knowledge Management Has Been and Where It Is Going- Part Three In this three part series I've classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about Leveraging Experiential Knowledge and it gave rise to communities of practice and reflection processes. It is primarily focused on connecting people to people. The third category is Leveraging Collective Knowledge and Picture 2it is about integrating ideas from multiple perspectives. Its medium is conversation in both its virtual and face-to-face forms.

Knowledge Management: Where We've Been and Where We're Going - Part Two In this series I've classified the evolving landscape of knowledge management into three categories. The first category is leveraging explicit knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about leveraging experiential knowledge and it gave rise to communities of practice and reflection processes. It is primarily focused on connecting people to people. The third category is leveraging collective knowledge and it is about integrating ideas from multiple perspectives. Its medium is conversation in both its virtual and face-to-face forms.

Why Facilitate Online? Online group interactions do not always "happen" spontaneously. They require care and nurturing: facilitation. The core of facilitation and hosting is to serve the group and assist it in reaching its goals or purpose. Some describe this role as a gardener, a conductor, the distributed leadership of jazz improvisers, a teacher, or an innkeeper. It can be this and more. Levitt, Popkin and Hatch, in their article "Building Online Communities for High Profile Internet Sites" wrote, "Communities are organic in nature and site owners can't make them successful or force them to grow. As site owner can only provide the fertile ground on which a community may grow, and then provide some gentle guidance to help the group thrive. Much of the challenge in fostering an online community is social, rather than technical." Facilitation is a balance between functions that enhance the environment and content, create openness and opportunity, and functions that protect the members from harassment.

Community of Practice Handbook - Company Command Posted on April 10th, 2008 by Harold Jarche company-command.jpg Company Command is the most practical community of practice (CoP) implementation guide that I've read so far. It traces the story of the development of an online community designed to share knowledge between US Army company commanders, past and present. If you can get over the military jargon (and even some acronyms that I, an ex-soldier, couldn't figure out) the lessons in this book are transferable to civilian life. Here is a summary of the key concepts from Chapter One: * Knowledge resides primarily in the minds of community members * Connecting members allows knowledge to flow * Relationships, trust and a sense of a professional community are critical factors for an effective community * Content development emerges from needs expressed in conversations * A decentralized network is best

The Xerte Project provides a full suite of tools for elearning developers and content authors. Xerte is a fully-featured elearning development environment for creating rich interactivity.

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Social network analysis (SNA) is the mapping and measuring of relationships and flows between people, groups, organizations, animals, computers or other information/knowledge processing entities. The nodes in the network are the people and groups while the links show relationships or flows between the nodes. SNA provides both a visual and a mathematical analysis of human relationships. Management consultants use this methodology with their business clients and call it Organizational Network Analysis (ONA). A method to understand networks and their participants is to evaluate the location of actors in the network. Measuring the network location is finding the centrality of a node. These measures help determine the importance, or prominence, of a node in the network. Network location can be different than location in the hierarchy, or organizational chart. We look at a social network, called the "Kite Network" (see above), developed by David Krackhardt, a leading researcher in social networks. Two nodes are connected if they regularly talk to each other, or interact in some way. For instance, in the network above, Andre regularly interacts with Carol, but not with Ike. Therefore Andre and Carol are connected, but there is no link drawn between Andre and Ike. This network effectively shows the distinction between the three most popular individual network measures: Degree Centrality, Betweenness Centrality, and Closeness Centrality.

Communities of Practice, a Brief Introduction Print This Page. Author: Etienne Wenger Etienne Wenger is a globally recognized thought leader in the field of communities of practice and their application to organizations. He was featured by Training Magazine in their "A new Breed of Visionaries" series. A pioneer of the "community of practice" research, he is author and co-author of seminal articles and books on the topic, including Situated Learning (Cambridge University Press, 1991), where the term was coined, Communities of Practice: Learning, Meaning, and Identity (Cambridge University Press, 1998), where he lays out a theory of learning based on the concept of communities of practice, and Cultivating Communities of Practice: a Guide to Managing Knowledge (Harvard Business School Press, 2002), addressed to practitioners in organizations. Etienne is also a founder of CPsquare, a cross-organizational, cross-sector community of practice on communities of practice. His work is influencing a growing number of organizations in the private and public sectors. Indeed, cultivating communities of practice is increasingly recognized as the most effective way for organizations to address the knowledge challenges they face. Etienne helps organizations apply these ideas through consulting, public speaking, and workshops, both online and face-to-face. His new research project, "Learning for a small planet," is a broad, cross-sectoral investigation of the nature of learning and learning institutions at the dawn of the new millennium. Check out his website www.ewenger.com