'Serious concerns' about DWP's use of AI to read correspondence from benefit claimants ... - 0 views
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dr tech on 28 Jan 25" 'Serious concerns' about DWP's use of AI to read correspondence from benefit claimants White mail system handles 'highly sensitive personal data' and people not told it is processing their information AI prototypes for UK welfare system dropped as officials lament 'false starts' Robert Booth UK technology editor Mon 27 Jan 2025 05.00 GMT Share When your mailbag brims with 25,000 letters and emails every day, deciding which to answer first is daunting. When lurking within are pleas for help from some of the country's most vulnerable people, the stakes only get higher. That is the challenge facing the Department for Work and Pensions (DWP) as correspondence floods in from benefit applicants and claimants - of which there are more than 20 million, including pensioners, in the UK. The DWP thinks it may have found a solution in using artificial intelligence to read it all first - including handwritten missives. Human reading used to take weeks and could leave the most vulnerable people waiting for too long for help. But "white mail" is an AI that can do the same work in a day and supposedly prioritise the most vulnerable cases for officials to get to first."