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""Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed," said Jeff Williams, Apple's chief operating officer. "In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we're providing an option for those who wish to complete their own repairs.""

"iTunes phishing scams Compromised phones or computers Celebrity passwords/emails as part of a larger password dump (such as the Adobe hack) Mobile-phone or computer-repair individuals abusing access Password reset questions guess Brute force"

"But it isn't. As I write, I have a Fairphone 3+ on the desk beside me. It's a very capable, nicely designed, dual-sim Android phone. In just seconds, I snap off the back of the case with a fingernail and remove the battery. Other modules of the phone, including the camera, can be removed and replaced without elaborate tools or expertise. And once it's done you snap the case shut and press the power button. And you can buy it online for £399. Over in the US, the Framework laptop has just come on to the market. It's a thin, lightweight, high-performance 13.5in notebook that can be upgraded, customised and repaired in ways that no other notebook can. It's even available as a kit of modules that users can change and assemble themselves, installing only the modules they want as plug-in units. Think of it as Lego for geeks."

"As we pass back through the factory, something catches my eye: a pallet of TV screens from a major manufacturer, still neatly boxed and plastic-wrapped. They are brand new, but here to be shredded: "They don't want this product resold and competing against their new products, so they want it all destroyed." I'd expected to see this at ERI, but not so brazenly. Manufacturers and retailers routinely destroy returns and unsold items, known as deadstock, en masse. As Kyle Wiens, founder of the repair chain iFixit, tells me, these "must-shred" contracts are the "dirty secret" of the recycling industry. ("The recyclers are desperate for manufacturer contracts, so they'll do anything and keep their mouths shut," Wiens says.) In 2021, for instance, an ITV News investigation in the UK found Amazon was sending millions of new and returned items a year to be destroyed. (Amazon says it has since stopped the practice.)"