Robodebt: When automation fails - by Don Moynihan - 0 views
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dr tech on 26 Jun 25"From 2016 to 2020, the Australian government operated an automated debt assessment and recovery system, known as "Robodebt," to recover fraudulent or overpaid welfare benefits. The goal was to save $4.77 billion through debt recovery and reduced public service costs. However, the algorithm and policies at the heart of Robodebt caused wildly inaccurate assessments, and administrative burdens that disproportionately impacted those with the least resources. After a federal court ruled the policy unlawful, the government was forced to terminate Robodebt and agree to a $1.8 billion settlement."