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"Some have argued for much greater policing of content online, and companies like Facebook, YouTube, and Twitter have talked about hiring thousands to staff up their moderation teams.8 8. April Glaser, Want a Terrible Job? Facebook and Google May Be Hiring,Slate (Jan. 18, 2018), https://slate.com/technology/2018/01/facebook-and-google-are-building-an-army-of-content-moderators-for-2018.html (explaining that major platforms have hired or have announced plans to hire thousands, in some cases more than ten thousand, new content moderators).On the other side of the coin, companies are increasingly investing in more and more sophisticated technology help, such as artificial intelligence, to try to spot contentious content earlier in the process.9 9. Tom Simonite, AI Has Started Cleaning Up Facebook, But Can It Finish?,Wired (Dec. 18, 2018), https://www.wired.com/story/ai-has-started-cleaning-facebook-can-it-finish/.Others have argued that we should change Section 230 of the CDA, which gives platforms a free hand in determining how they moderate (or how they don't moderate).10 10. Gohmert Press Release, supra note 7 ("Social media companies enjoy special legal protections under Section 230 of the Communications Act of 1934, protections not shared by other media. Instead of acting like the neutral platforms they claim to be in order obtain their immunity, these companies have turned Section 230 into a license to potentially defraud and defame with impunity… Since there still appears to be no sincere effort to stop this disconcerting behavior, it is time for social media companies to be liable for any biased and unethical impropriety of their employees as any other media company. If these companies want to continue to act like a biased medium and publish their own agendas to the detriment of others, they need to be held accountable."); Eric Johnson, Silicon Valley's Self-Regulating Days "Probably Should Be" Over, Nancy Pelosi Says, Vox (Apr. 11, 2019), https:/

"After a decade or so of the general sentiment being in favor of the internet and social media as a way to enable more speech and improve the marketplace of ideas, in the last few years the view has shifted dramatically-now it seems that almost no one is happy. Some feel that these platforms have become cesspools of trolling, bigotry, and hatred.1 1. Zachary Laub, Hate Speech on Social Media: Global Comparisons, Council on Foreign Rel. (Jun. 7, 2019), https://www.cfr.org/backgrounder/hate-speech-social-media-global-comparisons.Meanwhile, others feel that these platforms have become too aggressive in policing language and are systematically silencing or censoring certain viewpoints.2 2. Tony Romm, Republicans Accused Facebook, Google and Twitter of Bias. Democrats Called the Hearing 'Dumb.', Wash. Post (Jul. 17, 2018), https://www.washingtonpost.com/technology/2018/07/17/republicans-accused-facebook-google-twitter-bias-democrats-called-hearing-dumb/?utm_term=.895b34499816.And that's not even touching on the question of privacy and what these platforms are doing (or not doing) with all of the data they collect."

"Social media sites are increasingly informing employees of the negative effects of moderation jobs following several reports on harrowing working conditions, including long hours viewing violent and sexually exploitative content with little mental health support. Before accepting a job with Accenture, a subcontractor that works with several social media companies and manages some YouTube moderators at a Texas facility, employees had to sign a form titled "Acknowledgement", the Verge reported."

"The complaint is a key part of a lawsuit filed against Meta by the attorneys general of 33 states in late October and was originally redacted. It alleges the social media company knew - but never disclosed - it had received millions of complaints about underage users on Instagram but only disabled a fraction of those accounts. The large number of underage users was an "open secret" at the company, the suit alleges, citing internal company documents. In one example, the lawsuit cites an internal email thread in which employees discuss why a 12-year-old girl's four accounts were not deleted following complaints from the girl's mother stating her daughter was 12 years old and requesting the accounts to be taken down. The employees concluded that "the accounts were ignored" in part because representatives of Meta "couldn't tell for sure the user was underage"."

"Hundreds of Facebook employees have signed a letter to executive Mark Zuckerberg decrying his decision to allow politicians to post advertisements on the platform that include false claims."

"According to the report, Twitter's security "problems" were only exacerbated by the push to remote work necessitated by the coronavirus pandemic. Like many other newly remote workers, Twitter's employees experienced tech problems working from home. Hackers were able to capitalize on this, tricking at least one Twitter employee into believing the hacker was a member of Twitter's IT team."

"Twitter stands a 50% chance of a major outage that could take the site offline during the World Cup, according to a recently departed employee with knowledge of how the company responds to large-scale events. The former employee, who was granted anonymity because of the sensitivity of what was discussed, has knowledge of the workings of Twitter Command Centre, the platform's team of troubleshooters who monitor the site for issues such as traffic spikes and data centre outages."

"Twitter suffered a major security breach on Wednesday that saw hackers take control of the accounts of major public figures and corporations, including Joe Biden, Barack Obama, Elon Musk, Bill Gates, Jeff Bezos and Apple. The company confirmed the breach Wednesday evening, more than six hours after the hack began, and attributed it to a "coordinated social engineering attack" on its own employees that enabled the hackers to access "internal systems and tools"."