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Engaging in social media backfires for Nestle. Due to the Greenpeace protest against the company with regards to how the company uses palm oil in its products, a number of people posted their distaste on Nestle's Facebook page. Unfortunately for the company, the representative in charge of replying to comments was far from being amiable, or even courteous. Sample exchange of comments: Nestle: "You have freedom of speech and expression. Here, there are some rules we set. As in almost any other forum. It's to keep things clear." Paul Griffin: "Your page, your rules, true, and you just lost a customer, won the battle and lost the war! Happy?" Nestle: "Oh please...it's like we're censoring everything to allow positive comments." Social media has significant benefits for companies and how they market the products to consumers. However, if used wrongly, as with this case, massive PR clean-up is inevitable.

PJFenwick is doing a PhD on facebook privacy and his explorations have shown that even when you lock up your settings, your friends (and friends of) can leak your information all over the place. "But by far the most interesting part of all of this have been dark users. Like dark matter, these users are not directly observable, usually because they've completely disabled API access. In fact, some of these users are completely dark unless you're a friend. They don't show up in search results. They don't show up on friends' lists. You can't send them messages. If you try to navigate to their user page (assuming you know it exists), you get redirected back to your homepage. These users have their privacy settings turned up real high, and are supposed to be hard to find. However like dark matter, dark users are observable due to their effects on the rest of the universe. If a dark user comments on a stream entry, I can see that comment. More importantly, I can see their user-ID, and I can generate a URL to a page that will contain their name. I can then watch for their activities elsewhere. Granted, I can't directly search for their activity, but I can observe their effects on my friends. For want of a better term, I've been calling this "dark stalking". What makes this all rather chilling is that I'm doing all of this via the application API. If your friend has installed an application, then it can access quite a lot of information about you, unless you turn it off. If your friend has granted the application the read_stream privilege, then it can read your status stream. Even if a friend of a friend has done this, and you comment on your friend's status entries, it's possible to infer your existence and retrieve those discussions through dark stalking."

A Brazilian judge has fined Google in Brazil over a comment posted by an anonymous user stating that a priest is a paedophile. Raises the question of who is responsible for defamatory comments - the publisher (in this case Google) or the poster. Reminds me of a similar case of one of my fave blogs, Kitsune Noir - a music and design blog from the US. A poster made a critical comment about a design that the blogger had written about and the designer threatened legal action against Kitsune Noir.

When it works the world of instant connectivity and social convergence is a wonderful place. Although I personally find the comments illustrative in a more depressing fashion. Derogatory comments, hotness debate and sudden normalising of "Welcome to the internet" where women are sex things and men are whatever they want to be.

The US Federal Trade Commission has release a request for public comment on the  expansion of the Children's Online Privacy Protection Act (COPPA)  The initial review was scheduled for 2015 but is being brought forward.  COOPA's goal is to protect the online safety and privacy of children under the age of 13.  They are considering extending this to children under the age of 17. 

Controversial! But the article summarises many of the difficulties of most opinions on this divide... does bad stuff justify bad laws? The second comment - re why do media exacerbate the situation? is also pertinent. The internet has changed power and social relations causing disequilibrium amongst existing controls and power structures and social norms. This marks a highly contested border dispute.

A California appeals court allows students to be trialled for hate crimes for posting threatening comments on a fellow student's blog after it was ruled these comments were not protected free speech. Interesting development that narrowss the gap between traditonal schoolyard bullying and cyber bullying.

This is a clear example of a government trying to control the information flow with old techniques (only one CD for all journalists) and how the Internet comes into play to provide electoral information. Interesting to compare vs the 2008 US elections, where pundits and commentators could get info from various sites. Can the Internet change results?

New Zealand is getting ready for a potential patent reform? Predominantly this bill includes an exclusion of patents on software which is a big development in a digital commercial industry which is rife with conflict over intellectual property. Personally, I feel it is a step in the right direction? But I guess that is the point of view of an end user.

If you missed Abbott on Q&A last night the full transcript is here (http://www.abc.net.au/tv/qanda/txt/s2859473.htm?show=transcript) or I've extracted the main bit about ISP filtering on my blog (http://logocopblog.blogspot.com/2010/04/facebook-v-isp-filtering-via-abbott.html). This article from the Oz also provides a good recap of Abbott's comments and some analysis...

This article discusses how online review sites can be manipulated, and the importance that companies place on 'word of mouth' for reputation. It raises this important issue: online reviews and comments are crucial for the reputation of 'real world' sites, so how can these sites be 'governed'? Or should they be?

Defending her tweets and taking aim at the fallout, Deveny, who was sacked as a columnist for The Age over her Logies comments, likened Twitter to "passing notes in class, but suddenly these notes are being projected into the sky and taken out of context. "Twitter is online graffiti, not a news source." Wrong.

EFA look at the answers provided Senator Conroy's office to the Questions on Notice asked by Greens Senator Scott Ludlam. EFA's summary is accompanied with their comment to each of the Ministry's responses but at the end you are able download the entire exchange.

A really interesting article on the use of social networking platforms during and after protests in Kyrgyzstan. Twitter, Facebook and local forum, Diesel are important sites for citizens to report, share information and discuss issues in a relatively impartial environment as the media has increasingly come under the power of the President. In April protests took place in the captial Bishkek against President Bakiyev. The social networking sites allowed poeple to hear what was going on. It also facilitated groups forming to attempt curbing the violence that was taking place. The downside to this form of communication in this situation was the inflammatory comments that was essentially fear - mongering were posted. Some were found to be untrue, and some believe that it was the Russians attempting to influence the situation in Kyrgyzstan.

There has been some controversy about Facebook founder Mark Zuckerberg's comments in an online chat from 2006 that surfaced recently. He told a friend that Facebook users were dumb for trusting him and submitting private, personal information on his then-fledgling website. An initiative by four young programmers to counteract the negative effects that Facebook has had on privacy and the ability of users to control the data they put online is Diaspora. It is a decentralised, open source social network that wants to compete with centralised social networks that allow "spying for free". It will be interesting to see whether the initiative really takes off as a viable alternative to Facebook.

Watch the live debate from Intelligence squared -Governments should not Censor the Internet? Intelligence Squared uniquely provides a forum for debate on crucial issues within Australia. On the Affirmative Antony Loewnstein- freelance journalist, author and blogger Ross LaJeunesse-head of Public Policy and Government Affairs for Google David Marr- reporter for Fairfax, broadcaster ABC On the Negative ELizabeth Handsley- specialist in media law as it affects children Kaiser Kuo- Beijing-based columnist and commentator on tech and politics. Alastair MacGibbon- founder of the Internet Safety Institute and Manageing Partner of internet consultancy the Surete Group.

Twitter users have been issued subpoenas from Pennsylvania Attorney General Tom Corbett due to the critical comments they've made about the politician. It's interesting how much anonymous comments can make an impact on a public figure's reputation that it forces him to take legal action.  

Twitter receives a grand jury subpoena forcing the company to reveal a user's identity. Interesting how this can be done when the stakes are high, when there is a a political subtext under it. Could this set a precedent for defamation cases?

Venezuelan president Hugo Chavez is really into his digital persona. Now he has a blog. Interesting how he has taken social media communications seriously. 

Article although from earlier this year is an interesting comment from Lessig in which he praises Google for the Book Settlement allowing the public more access than fair use, but which he speaks out against in the level of control control the settlement which allows different types of licensing on word/quote/page basis. Potentially it could be a permissions nightmare for people who would like to use excerpts from the books.

Great comment by Lawrence Lessig on his speech at the Italian Parliament last week and the discussions that arose afterwards. In this article, he also summarizes the key issues of Italy and the Interent, covering censorship, copyright issues but also Italian's push to get the Nobel Committee to consider the Internet for the Peace Prize.