Promethean reduces incoming support calls by 50% using self-service solution from nGenera CIM
Education technology specialist Promethean has reduced calls into its UK and North America call centres by more than 50%, by boosting its online customer service with nGen Knowledgebase. Using the intuitive knowledge management tool, Promethean has introduced web self-service portals for worldwide customers, which support five languages.
Education technology specialist Promethean has reduced calls into its UK and North America call centres by more than 50%, by boosting its online customer service with nGen Knowledgebase. Using the intuitive knowledge management tool, Promethean has introduced web self-service portals for worldwide customers, which support five languages.
Serviço web2.0 que permite a criação de discussões live através de telefone ou computador. Com interface para edição e gestão e exportação para blogs e iTunes!
e-learning is evolving with the World Wide Web as a whole and it's changing to a degree significant enough to warrant a new name: E-learning 2.0.
When we think of learning content today, we probably think of a learning object. Originating in the world of computer-based delivery (CBT) systems, learning objects were depicted as being like lego blocks or atoms, little bits of content that could be put together or organized. Standards bodies have refined the concept of learning objects into a
rigorous form and have provided specifications on how to sequence and organize these bits of content into courses and package them for delivery as though they were books or training manuals
In learning, these trends are manifest in what is sometimes called "learner-centered" or "student-centered" design. This is more than just adapting for different learning styles or allowing the user to change the font size and background color; it is the placing of the control of learning itself into the hands of the learner [5].
In the world of e-learning, the closest thing to a social network is a community of practice, articulated and promoted by people such as Etienne Wenger in the 1990s. According to Wenger, a community of practice is characterized by "a shared domain of interest" where "members interact and learn together" and "develop a shared repertoire of resources."
O TryScience.org é a sua porta de entrada para conhecer a empolgação de ter ciência e tecnologia contemporâneas através da interação on-line e off-line com centros de ciências e tecnologia no mundo todo. A ciência é estimulante e é para todos! É por isso que o TryScience e mais de 400 centros de ciências no mundo todo convidam você a investigar, descobrir e experimentar a ciência por si mesmo.
O TryScience foi trazido a você através de uma parceria entre a IBM Corporation, o New York Hall of Science (NYHOS), a Association of Science-Technology Centers (ASTC) e centros de ciências no mundo todo.
Regularmente, é adicionado novo conteúdo interativo a estas áreas:
Aventura: Experimento temático interativo
Experimentos: Atividades práticas (off-line) com um componente on-line
Dicas de Excursão: Destaques de centros de ciências interativos, mais um localizador de centros de ciências
Curioso?: Pequenas enquetes e atividades baseadas em uma questão sobre um assunto polêmico, mais links de notícias relacionadas
Câmeras ao Vivo: Cenas ao vivo a partir de câmeras da Web em centros de ciências e tecnologia no mundo todo