Social Learning and Knowledge Management | Designed For Learning - 0 views
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The valuable knowledge resides in people’s heads so the best way to surface it is via conversations in communities – communities of practice and communities of interest.
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knowledge management appears to be making a comeback but this time it has a shiny new suit and it’s called social learning
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Tacit knowledge is knowledge, sometimes called know-how, that resides in people’s heads and is hard to codify (write down). Why is it hard to write down? Usually because it is either complex or contextual or simply because those who have it don’t actually recognise its value (unconscious competence).
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"For about five years around the turn of the century most of my days were spent helping clients manage their knowledge. Back in 2000 knowledge management (KM) was really big. Every year I'd head off to Amsterdam for the obligatory industry conference, KM Europe. We even had our own home grown conference, KM UK, with pretty much the same people but with less impressive venues. Then suddenly things went quiet - KM Europe was suddenly cancelled in 2005, KM UK limped along (and is still going today). KM had lost its way. The promises hadn't been fulfilled. Of course KM just didn't disappear overnight - it just degraded gracefully. One client, a very large UK multinational, shed their KM teams and announced that KM was now 'embedded in the business'. KM still goes on but it's likely to be on the margins and not essential for peak organisational performance whereas in 2000 KM really was positioned as a game changer. So what happened? That's a good question and one which this post is my first attempt at exploring why KM failed to deliver on its early promises. And why do this sort of navel gazing now? Because knowledge management appears to be making a comeback but this time it has a shiny new suit and it's called social learning."