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Good customer support complements a great product or service and enhances the overall experience. Emails have been one of the most popular support mechanisms and have long been in the scene. But lately, with the paucity of time, customers have started demanding instant resolution to their queries. They do not have the patience to wait for a day to receive a response to their query. So what do we do? One probable solution that comes to my mind is Chat. And why not, when there are reasons that make it better than email. Let's have a look at some of them.

To help the learner remember and recall the learning material. Raptivity had organized a special webinar titled 'Making Learning Stick!' on Apr 30, 2013 with Jay Cross, CEO and Chief Unlearning Officer, Internet Time Alliance as the guest speaker.

Join webinar presented by Robert Gadd President and Chief Mobile Officer at OnPoint Digital who is specializes in online and mobile learning solutions and Jamaica Glenn Raptivity Valued Professional as they unveil simple tips and nuances of getting started with effective mLearning

Join webinar presented by Robert Gadd President and Chief Mobile Officer at OnPoint Digital who is specializes in online and mobile learning solutions and Jamaica Glenn Raptivity Valued Professional as they unveil simple tips and nuances of getting started with effective mLearning

Raptivity's commitment to constantly enhance on the customer collaboration front has yielded another win-win situation for both the parties involved. Based on various feedbacks, suggestions and discussions with its wide customer base, Raptivity has successfully reenergised its overall user interface (UI).

Team Raptivity recently organized an exclusive event named 'Top 5 eLearning Trends of 2013', for professionals and leaders committed to integrating the best in learning practices, using the latest available tools for enhancing the overall learning experience.

Visual Assessment Evolve Interaction which is used to create assessments. In the new tool, you can ask questions after each topic (similar to a pop quiz in a classroom) or you can test the eLearner at the end of the class similar to your Friday quizzes. Assessments are necessary because they show how much you have learned.

Raptivity is an amazingly powerful product. Its a simple interactivity building tool which helps you create outstanding elearning content without any programming knowledge.

Learning and development professionals have known for some time that the keys to making training stick include interaction with participants before, during, and after a learning event.

Would you like to play an interactive game with me? It's one of the more popular games used by instructional designers to create interest in a subject. Let's start with a few hints from Wikipedia. An American television quiz show created by Merv Griffin. …

With the use of various software applications and instructional strategies, courses developed with this high level of engagement need not be difficult or extremely costly.

Part one of this post describes what an assessment is and why it's important. This post describes how you can make them fun using the new Visual Assessment tool.

Hi everyone, did you try the memory recall techniques we talked about last time? Hope they turned out useful for you. Do let us know your experience with using them. And as promised, I am back today with our next blog, covering some more memory recall techniques mentioned by Jay. Today's techniques will highlight the importance of the process and experience of learning and the impact it has on the recall.

Hey guys, I am back with the last blog in the series for the webinar, 'Making Learning Stick', by Jay Cross. You can check out Part 1 and Part 2 of this series here. This time we are going to talk about some basics of making learning stick. I am sure you must be wondering why I am going the opposite way by starting off with the complexities and summing it up with basics. Well, basics are the most important component in 'Making Learning Stick' and I wanted you to remember them the most. So I decided to focus on them in the end. We will begin with glancing through some brain rules by John Medina that will help you align better both physically and mentally while recalling things, followed by some interesting and simple everyday techniques for better recall ability.

With eLearning authoring software and interactivity builders, you too can turn bad, ugly PowerPoint presentations into good-looking and interactive eLearning courses.

What are the key elements of technology enhanced learning objects? The basic principles of instructional design and user experience design apply to designing quality technology enhanced learning objects.

Interactivity, according to techopedia, is the communication process that takes place between humans and computer games. What is Interactivity? In training, interactivity has a broader definition. It is defined as any break where an individual participates in the learning process.

Any guesses? Well, let's keep that as a surprise for now. In fact, why don't you to come and meet us at Booth #319; on 18th and 19th Feb, 2013 at the conference to check out what is the special surprise in store for you.

Templates can be very helpful in providing the structure of online learning activities; however some templates can limit creativity and make presentations become very cookie-cutter and boring. Templates can also allow for the rapid creation of learning activities which enable timely development and revisions. If templates are easy to use and flexible; they facilitate the design of relevant, current, and creative activities.

Having learners achieve the objectives of a course is critical for their ongoing training and development. The course design, including the learning interactions, can have a significant impact on the success of the learning objectives being achieved.

As a product usability expert, I always wonder what kind of product course creators would like more - one with full flexibility or the one with limited flexibility. Full flexibility offers you freedom so that you can use the product in the way you want to. Everything in such a product is open and easily customizable; No prizes for guessing that this signifies a lot of scope for creativity. But all this freedom comes with a downside. When it comes to detailing and doing the real work, you will probably feel the need for some kind of guideline(s). It's like being gifted a blank canvas with the tools and asked to paint a picture on it from scratch.