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If you want your customers to be satisfied, first satisfy your employees.

Mark Zuckerberg knew the new Facebook was for the best, and in time, his customers came to realise that too.

8. Be willing to apologise.

The best company on the other hand, sets its own agenda, its own goals and its own milestones to march to. March to your own metrics and be the best at what you do. Don’t compare yourself to others and be second-best.

10. Persistence. It’s so easy to give up all the time. Every moment, it’s easier to just throw in the towel and say, “this is too hard, I don’t want to do this anymore” rather than stand your ground and say, “this is hard as hell, but what the heck, I’m here now - I’m going to keep giving it a shot”. That takes guts. Standing in the face of every adversity that comes your way and making your way through it, proud of all your actions, and then, whatever the outcomes, being willing to toil on - that’s what it takes.

“Based on this view, the home page is secondary to the permalinks. The home page should show me permalinks I’ve recently visited, recommendations based on those, and so forth. It should provide history and continuity of experience.”