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A research shows that most people actually don't rate supportive technology very high when it comes to museum visits. However, the comment section is quite interesting as it shows that this also depends very much on the type of museum. Art museums for example do have a comparably high acceptance of technology (about one third)

This conference focuses on the interaction between museums and communities. In times of mobility and change, history museums play an important role in societal questions of social cohesion, identity and belonging. In search of their roots, people turn to heritage. History is popular as never before and it surfaces in all contemporary media. At the same time, the communication era offers new possibilities to form communities, based on common interests and preferences or popular and corporate culture. Museums in general, as part of the public sphere, are an important tool in this dynamic process of heritage formation and the performance of community.