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blope130

hospitality/tourism telecommunications - Search - 0 views

www.bing.com/search

shared by blope130 on 18 Jan 23 - No Cached
  • blope130 on 18 Jan 23
     
    Technology can be found at almost every tourism destination from the moment you get to the airport to getting into your hotel room without passing the front desk. The pandemic played a huge role in this overnight chance in the industry. While logistical challenges have become a part of daily life for hospitality management, communications technology such as wayfinding and digital signage can be leveraged to both maintain public safety and keeping people safe.
krikooo94

7 Reasons Why You Should Move from On-Premise to Cloud Computing - IBIS Technology - 1 views

ibistechnology.com/-on-premise-to-cloud-computing

Technology hospitality software solution

shared by krikooo94 on 19 Jan 23 - No Cached
  • krikooo94 on 19 Jan 23
     
    Cloud computing allows you to store and access files via the internet rather than the computer's hard drive. Switching to this system saves on costs, extra security measures, and connection and access issues you may be experiencing when working remotely. Data loss is always a risk when your files are stored in a place with only one access point, with cloud computing the files are stored on the internet making it more secure. Cloud computing also allows you to easily work with others in different departments or offices altogether since the files can be shared and accessed from anywhere with an internet connection.
  • emilywest5 on 22 Jan 23
     
    There is a lot more to the cloud than I thought. As an owner of a macbook i do store lots of things on the "cloud" but I can't help to feel like not being able to physically touch something that has my files, like a hard drive..is real. I know it is but maybe I'm just real old school. I think I need to start trusting the cloud more, especially this day in age.
mandalysha

CBRE: How hoteliers are controlling communications costs | Hotel Management - 0 views

www.hotelmanagement.net/...ntrolling-communications-costs

communications hotel management

shared by mandalysha on 20 Jan 23 - No Cached
  • A new report from CBRE analyzed the costs of phone and internet service within the information and telecommunications systems department of nearly 3,000 hotels
  • The report, which examines data from 2015 through 2019, found a significant upward trend in telecom-related expenditures.
  • the data also revealed a steep decline in revenue generation from charges for phone calls and internet access
  • ...10 more annotations...
  • From 2015 through 2019, total operating expenses increased at a compound average annual growth rate of 2.2 percent at the properties in the study
  • During this same period, the hotels’ cost for telecom service increased at a CAGR of 9.7 percent
  • As part of efficient cost control, organizations within the industry are undergoing IT audits
  • the cost of internet service increased at an average annual pace of 16.1 percent
  • The 9.7 percent combined CAGR for telecommunications cost is more than three times the CAGR for any other individual hotel department cost during the same five-year period
  • Telecom costs increased the most in the upper-midscale (CAGR 21.5 percent) and upscale (CAGR 13.9 percent) chain scales
  • Individually, the cost of phone service rose by a CAGR of 5.7 percent
  • organizations are upgrading certain technologies
  • consolidating telecom vendors across portfolios
  • Owners may be able to upgrade a Dedicated Internet Access to current market pricing—saving 20 percent in the process—while improving the speed capabilities by 200 to 300 percent
  • mandalysha on 20 Jan 23
     
    A report from CBRE analyzed the costs of phone and internet services within the information and telecommunications systems department of nearly 3000 hotels. There is an upward trend in telecom-related expenditures with a decline in revenue generation from phone call charges and internet access. Three ways to control these costs are undergoing IT audits, consolidating vendors across portfolios, and upgrading technologies.
emilywest5

Why Your Business Should Have a Redundant Internet Supply | Upward Broadband - 3 views

www.upwardbroadband.com/ve-a-redundant-internet-supply

technology hospitality tech software business

shared by emilywest5 on 22 Jan 23 - No Cached
  • Each hour without an internet connection, a small or medium-sized business could lose between $8,580 to $74,000.
  • For most businesses, losing internet connection is like losing electricity
  • Businesses get internet redundancy by installing a secondary connection that runs on a different backbone than their primary connection
  • ...6 more annotations...
  • If there’s an internet outage on the primary connection, the secondary one will kick in to keep your business humming along. 
  • This can happen automatically with a process known as auto-failover – the automatic transfer of the network so no work is lost and no disruptions are made to your business. It can also happen manually with just the switching of a cable
  • One option for redundant networks is fixed wireless internet providers
  • However, the more dependent on the internet your employees are, the more you’ll lose
  • If your employees depend on the internet to get work done, a redundant internet connection could very easily pay for itself after a lengthy outage.
  • Introducing diversity in internet providers is like insuring your company’s online productivity. Internet redundancy and failover can save your business from lost work and the lost revenue that comes with that. 
  • emilywest5 on 22 Jan 23
     
    This article discusses why we should have a backup internet supply. As it mentions, companies lose lots of money when this happens and if you don't have some sort of backup to get you up and running then it won't be good for you business and you may also lose lots of information that you may have not saved. This really applies to those companies that rely on the internet to do their jobs, which nowadays is most.
  • shineal on 23 Jan 23
     
    Hello Emily. This is a very informative article on Internet Redundancy. One of the articles I read this week had similar details. However, this one provided more information about possible alternative sources of the internet. It focused on the fixed wireless internet, a broadband internet connection from a point of presence via radio waves. This makes a lot of sense since it does not run on the same wires as cable internet; and as such, it is unlikely that outages on the primary internet service would impact a fixed wireless connection. This is actually a great secondary option that businesses should seriously start looking into.
nelson1oliva

12 Biggest Cloud Providers by Market Share in the World - 0 views

finance.yahoo.com/...roviders-market-154233019.html

technology biggest market

shared by nelson1oliva on 22 Jan 23 - No Cached
  • nelson1oliva on 22 Jan 23
     
    This article addresses a main point, "cloud computing is a growing sector". it further accents the economic factor in cloud computing and the need for capital for its maintenance and viability. The article specifically speaks to the limitation of providers due to the high cost required for its implementation. Specifically, where it says " given", the substantial upfront capital needed to be competitive in the field, addresses directly the point that only large developers with deep pockets will be able to not only enter this arena, but also sustain themselves in it. The article also makes a compelling point which is not contradictory , but thought provoking which is that although it is expensive and there is extensive competition, the market and the need is "huge". This means that potentially regardless of the resources it takes to start up, there will be a demand and need for cloud computing services in the future, particularly as more entities refrain and stay away from development and maintenance of their own in house services. The article focuses on the largest players in the sector which one expect are the tech giants; Amazon, Microsoft and Google and the fact that they have a two thirds of market share in the present day, which is a lions share of the market by any standards. The article further discusses this sector in foreign markets and the effect economies such as the Chinese economies will have on these sectors, and in fact addresses how instability in Asian markets directly affect the stability of cloud computing domestically. This is a key area to watch in the future.
vriverol

Cloud computing is booming, but these are the challenges that lie ahead | ZDNET - 0 views

www.zdnet.com/...-the-challenges-that-lie-ahead

shared by vriverol on 23 Jan 23 - No Cached
  • According to a recent report by tech analyst Gartner, worldwide consumer spending on public cloud services is forecast to grow 20.7% to $591.8 billion in 2023, up from $490.3 billion in 2022. That's compared to the 18.8% growth forecast for 2022.
  • The technical expertise needed to support the rapid adoption of cloud is something hiring managers need to think about as they head into 2023
  • The lack of cybersecurity staff – which is facing a dual challenge of extreme demand and high rates of stress and burnout-related attrition – has become particularly acute over the past year
  • ...4 more annotations...
  • Hewitt says the rise of hybrid cloud has raised specific challenges for security by creating more potential entry points for malicious code and similar threats.
  • ar threats.
  • Managing risks properly will require an empowered IT leadership that is given a say in strategic decision-making processes – something you'd might assume is a given, but continues to be a complaint among tech leaders.
  • "Higher-wage and more skilled staff are required to develop modern SaaS applications, so organizations will be challenged as hiring is reduced to control costs," wrote Sid Nag, vice president analyst at Gartner.
  • vriverol on 23 Jan 23
     
    As spending on cloud services jumps up almost 21% from last year, everything seems to be positive for this fast growing technology. It is, however, facing some challenges along the way that companies are going to need to take into consideration when spending on these services. Making sure they have a well qualifies and capable team to keep these services secure without burning them out is one of the concerns employees are bringing up in recent conversations. The security and safety of the data held by these services is very important, and needs to be prioritized in the day to day decisions made by all companies that utilize these services. Threats and malicious code taken advantage of by hackers is ever growing, and requires a constant, educated team with empowerment to protect to constantly watch out for these threats. Cloud computing still continues to grow, and is still a great advancement in business, but it also still needs to have it's threats carefully assessed and addressed to make sure it remains secure.
ahyla001

The evolution of the POS system | TechRadar - 1 views

www.techradar.com/...n-of-pos-point-of-sale-systems

POS Cloud-based Restaurants hospitality

shared by ahyla001 on 23 Jan 23 - No Cached
  • The first one was invented in 1879 by an American shopkeeper James Ritty.
  • developed by IBM in 1973 – and it marked the first commercial use of a computer-based system used by the restaurant industry. 
  • POS terminals in its restaurants in 1984
  • ...5 more annotations...
  • POS systems changed drastically two years later, when touch screen technology and colorgraphic monitors became more affordable. 
  • As computers became more sophisticated in the 1990s, so did POS systems, with the first e-POS (Electronic Point Of Sale) system, Nisyst, launched in 1992. 
  • Cloud-based POS systems transformed the landscape as any device capable of connecting to the internet could suddenly be used as a potential POS terminal. 
  • Integrated systems enable everything from inventory management to marketing; staff time management; accounting process; and customer information to be accessed, analysed, and controlled through a single (often touchscreen) interface
  • Our current decade is likely to continue seeing a convergence in technologies, with POS systems becoming smarter and able to help businesses get even more value out of their data than they can today.
  • ahyla001 on 23 Jan 23
     
    This article gives an excellent brief introduction to the history of POS systems and how they have evolved over the years. It is evident that as other technologies (such as smart phones, the internet, etc.) improve, so too do the POS systems. They adapt as new capabilities become available and to the ever changing needs of the consumer. I also chose this article because my research paper is on POS systems and I believe this will be a great resource for me to use.
shineal

e-Concierge App for your Hotel - AppHotel - 1 views

www.apphotel.mobi/mobile-conciergerie.html

app hotel

shared by shineal on 25 Jan 23 - No Cached
  • Your guests no longer need to make a call or go through the reception to call upon your services.
  • Concierge On Mobile
  • An e-concierge service on smartphones and tablets to satisfy your guests and boost your sales
  • ...4 more annotations...
  • Book a flight, obtain information on arrivals and departures schedule and track the position of any flight
  • Your guest can view menus and order from his device and be served in his room.
  • The guest can discover attractions and points of interest around your hotel
  • your guest can add a message with specific requests and be informed with a notification when it’s ready.
  • shineal on 25 Jan 23
     
    This Concierge On Mobile will revolutionize the hospitality industry. Guests can now make hotel and flight bookings; organize airport shuttles; order room service; make special requests; discover points of interest in their geographic location, among others through the AppHotel.
mattiebell

Hilton Hotels Hit By Payment Malware - 0 views

www.silicon.co.uk/...els-payment-pos-malware-181251

shared by mattiebell on 25 Jan 23 - No Cached
  • Hilton has revealed that some of its payment systems have been infected with malware that organised the theft of targeted customer informat
  • ion.
  • nfected POS (Point of Sale) systems in hotels.
  • ...6 more annotations...
  • i
  • we identified and eradicated unauthorised malware that targeted payment card information in some point-of-sale systems at our hotels
  • 54 North American locations were compromised by point-of-sale malware
  • hospitality service providers face extraordinary challenges with customer data security at point of sale (POS)
  • often the weak link in the chain and the choice of malware,
  • Encrypting the data in the card reading terminal ahead of the POS eliminates the exposure of live information in vulnerable POS systems
  • mattiebell on 25 Jan 23
     
    This article is about the POS system at Hilton hotels and how it was breached by malware that put consumer data at risk. I found this article interesting because Hilton does not use unattended POS systems, which are what are most commonly targeted in information phishing attacks. This is definitely something that affects all aspects of the hospitality industry, and we know that consumer data is very sensitive. Hotels and other hospitality agencies are trusted to maintain high levels of confidentiality. It would be interesting to see how such a malware would have affected a smaller company with less counterattack resources.
mabbate

Benefits of Using a Property Management System for your Airbnb | by Keycafe Team | Medium - 1 views

medium.com/...m-for-your-airbnb-fc541f16833d

hospitality airbnb

shared by mabbate on 25 Jan 23 - No Cached
  • These systems allow for easy automation of messages, letting hosts easily stay on top of communications at any time of day or night.
  • Pricing is essential for vacation rental management, as it can be the difference between profitability and non-profitability. If a listing is priced too low, hosts are leaving revenue on the table, and if it’s overpriced they’ll struggle to secure enough bookings in order to stay profitable.
  • Property management systems leverage both historical information and real-time data about the area around a listing to ensure it’s always priced competitively.
  • ...2 more annotations...
  • a property management system makes it easy to request and record payments, accept direct bookings, and set up security deposits or specific rules for taxes
  • A property management service creates and continuously updates financial and performance reports so vacation rental managers always have an overview of how things are going and what needs to be adjusted.
  • mabbate on 25 Jan 23
     
    Having an integrated PMS for short term rentals can have many benefits. This allows the owner to work off of one system instead of several platforms. Automation from these platforms will help with guest scores and profitability.
  • emilywest5 on 27 Jan 23
     
    It makes sense to have this system in place, work smarter not harder right? Technology is a beautiful things and can make owning a business or just renting our your vacation home so much easier.
emilywest5

Clock POS Electronic Menu - Please Savvy Guests and Cut Cost - 0 views

www.clocksoftware.co.uk/...avvy-guests-and-save-cost.html

technology hospitality tech software business solution

shared by emilywest5 on 27 Jan 23 - No Cached
  • In today's visual and digital world, more and more restaurants are looking for ways to make their offering more attractive and respond to the changing expectations of their customers.
  • In Clock POS, you can see for which tables there are eMenus activated. If you are already using tablets as order-taking devices, you sure know that you can also offer your guests to sign their bill digitally on the tablet and have it transferred to their hotel room or company folio. To close the bill, the waiter can just take the tablet, sign in to the standard operation mode and proceed with any bill splits and payment transactions.
  • First of all, it is the way you present your menu
  • ...8 more annotations...
  • You are able to give each dish a display name to make it sound even more tasty, like you would do in paper menus
  • Electronic menus are a great cost-saver
  • They let you easily and quickly update your whole digital menu or only a separate item, rotate seasonal specials, promote holiday-specific dishes or just change the price of a dish at a moment's notice. Actually you can also do so from any place on this planet that has Internet connectivity.
  • What you get with e-Menus is free instant changes of your offerings to relieve the burden of costly and time-consuming new prints. What is more, if you have set "Happy hour" campaigns in your restaurant, the electronic menu will display the discounted price in the specified days and hours. Automatically.
  • The service is faster
  • This saves your waiting staff a lot of time and footsteps and the customer can get their food and drinks served in less time.
  • engage with customers
  • This said, digital menus do not replace the human service and touch but only leave your employees more time and space to be creative in the serving process
  • emilywest5 on 27 Jan 23
     
    This article breaks down all your pros to e-Menus. I didn't think about cost saving when thinking about e-menus but it has now made it a lot more appealing from a business owner point of view. This article also explains how the way your e-Menu looks can be appealing to the customers eye. These e-Menus make it a lot easier for food to be prepared quicker as well as drinks.
nelson1oliva

Top 10 Benefits of using Property Management Software - Matellio Inc - 0 views

www.matellio.com/...g-property-management-software

technology hospitality software

shared by nelson1oliva on 27 Jan 23 - No Cached
  • nelson1oliva on 27 Jan 23
     
    This article on navigating the PMS market makes some valid points as it relates to application and the need for a PMS system in order to eventually either scale or grow the management of the asset. It makes a key point in addressing that by the year 2030 there will be an increase in market size for this type of software reaching 2.7 billion in market share. The blog also makes an excellent point that I have not seen in many articles claiming that the effectiveness of a good PMS system also helps the tenant, and not just the management, as it provides a better managed community for those who live and or work in properties that employ these systems. Ill note there is a glitch and the highlighter is not working.
bbalthaser

Tech boost to hospitality sector by integrating backend deliveries in real time - BW Ho... - 1 views

bwhotelier.businessworld.in/...12-01-2023-461365

shared by bbalthaser on 28 Jan 23 - No Cached
  • . The non-intrusive integrated technology used by most of upscale top and medium hotels, help the customers just to scan their details and complete the procedures, mini robots welcome them, food orders are accepted over virtual calls voice-activated and many more glitz that has added to the welcome bouquet.
  • As the entire challenge has been created by multiple channels of payment technology, it is imperative that it will need superior tech solutions to unlock the back-end processes and prioritise them.
  • Truthfully, the hotel entertains the guests entirely free-- without any payment against them, as they are not settled.
  • ...1 more annotation...
  • Using AI over API, a Smart product will map every detail and show a clean dashboard to the account time while beeping off those entries which are overdue and needs to be followed up.
  • bbalthaser on 28 Jan 23
     
    This article points out a flaw in current PMS systems that haven't been addressed by the tech world. The right or future PMS system will have an integration that continues to provide the "non-intrusive integrated technology" that still helps the BOH provide seamless real-time payment solutions. Currently, the challenge resides in the "multiple channels of payment technology" that saturate and complicate the settling of payments in BOH. Guests are "entertained for free" until that payment on the backend has actually been settled. Delays and dysfunction are at the crux of this issue. Utilizing a modern PMS with integrations that help solve complicated and often messy payment issues will help management and consumers alike. This is a topic I hadn't even thought of. But now thinking about it how does money actually get from point a to point b. It does have to be "released by one institution or another" electronically, human or ai or otherwise. I think the many ways we can now pay for things does muddy the waters when it comes to how a business can get paid. Not offering a variety of payment options is not an option and will deter people from using your services. So we have to get creative, but thankfully technology is catching up and emerging to provide for these complications that "tech" has created.
mandalysha

7 Tech and Travel Trends That Will Shape the Hotel Industry in 2023 | By Nicole Dehler - 0 views

www.hospitalitynet.org/...4114401.html

tech hotel travel trends

shared by mandalysha on 29 Jan 23 - No Cached
  • Rising energy costs and persistent inflation will continue to affect guests and hotels alike
  • Many hoteliers are turning to technology to ameliorate some of these pressures. Native-cloud-based PMS platforms, for example, can deliver more power and reliability than traditional on-site PMS platforms
  • 87% of hotels are experiencing a staffing shortage
  • ...10 more annotations...
  • Many hoteliers are turning to technology to add flexibility in hiring, make up for staffing shortages
  • Mobile and kiosk-based self-check-in can be deployed to deliver a convenient and personalized welcome experience with only a skeleton front desk staff
  • Similarly, mobile automation can complete a number of time-consuming administrative tasks, while mobile communication can streamline communication between the front and back-of-the-house, by instantly alerting employees when a room is ready or out of order
  • 2023 will continue to see the rise of blended travel models such as bleisure travel, remote working and digital nomads
  • Investing in a PMS that includes the options for hourly or day-use rates allows a hotel to cater to busy airport travelers, or remote workers
  • Leveraging mobile and kiosk-based check-in and mobile Point-of-Sale (PoS) systems allow hotels to deemphasize the front desk, and transform the lobby into a more communal space for dining, co-working, and socializing.
  • With almost two-thirds of internet traffic originating from mobile devices, hoteliers would be well advised to select a booking engine that is fully optimized for mobile
  • According to McKinsey, 82% of Americans are using some type of digital payments
  • Hotels have taken notice, and have deployed comprehensive payment facilitation platforms that can deliver a secure and seamless payment experience for guests while preserving the mobile-first nature of their stay
  • Savvy hoteliers will leverage an ecosystem model of technological investment, where foundational platforms like the PMS and CRS utilize flexible open-API systems to integrate as many potential third-party applications as possible, with no additional costs to the user
  • mandalysha on 29 Jan 23
     
    This article describes 7 travel and tech trends that are shaping the hotel industry this year. With labor shortages and growing inflation, hoteliers are turning to technology to relieve some pressures like using a native-cloud-based PMS platform, using mobile and kiosk-based self check-in, and using a a more consolidated payment processer that can deliver a more secure and seamless experience for guests.
deranique

Technology Trends in Hospitality Industry-Driving Innovation and Reshaping the Future |... - 0 views

www.bu.edu/...chnology-trends-in-hospitality

Technology Hospitality

shared by deranique on 30 Jan 23 - No Cached
  • Facing the challenges of labor shortage, the rising cost of operation, and the changes in consumer needs and behaviors, hospitality businesses need to pivot their services and products with the latest technology in order to keep their competitive edge.
  • In addition to mobile ordering, Point of Sale (POS) systems are also one of the top technologies to leverage in hospitality. POS systems turn mobile devices into cashiers. Whether it’s dining in, curbside pick-up, or online orders, POS enables seamless, fast, and safe transactions that customers seek nowadays.
  • Toast’s online ordering system and POS helped Melting Pot launch its takeout business model “The Melting Pot To-Go”.
  • ...1 more annotation...
  • “Successful digital transformation is the process of using digital technology to create new or modify existing business processes, culture, and customer experiences to meet the changing business and market requirements”
  • deranique on 30 Jan 23
     
    This article gives an in-depth approach to the future of technology in the Hospitality Industry. In the article, you can explore the future of technology which will allow the industry to flourish.
vriverol

PMS in Hotels: Everything You Need to Know About Property Management Systems - 0 views

hoteltechreport.com/...what-is-hotel-pms

shared by vriverol on 30 Jan 23 - No Cached
  • As hotel technology matures, there is less differentiation between vendors; as far as features and functionality, at least 80% is familiar across the best hotel PMS vendors. The actual differentiation is in the design
  • An intuitive interface, as well as an easy-to-read dashboard, go a long way in encouraging employee adoption, reducing training time, and generally improving the working lives of yourself and your team.
  • To maintain guest privacy and payment processing security, Access to sensitive guest information must be restricted. An audit trail Should also be available to track any potential unauthorized user access.
  • ...8 more annotations...
  • A modern property management solution must evolve alongside guest expectations.
  • Modern, cloud-based PMS are capable of automating certain back-office tasks (such as reporting, which we discussed earlier).
  • The right PMS is the one that plays well with your existing tech stack. Without the necessary integrations, a PMS cannot perform its functions correctly
  • Streamlined reporting allows management to spend time on more pressing priorities.
  • When a vendor manages an attractive price, but without reliable support, it’s usually not worth the small savings. Inevitably, systems go down -- and often, the outage occurs during peak usage.
  • The trade-off of short-term savings is rarely worth the long-term reputational damage, staff stress, and missed revenue opportunities related to poor customer service and downtime.
  • When a vendor manages an attractive price, but without reliable support, it’s usually not worth the small savings. Inevitably, systems go down -- and often, the outage occurs during peak usage. The trade-off of short-term savings is rarely worth the long-term reputational damage, staff stress, and missed revenue opportunities related to poor customer service and downtime.
  • Additionally, when assessing PMS software solutions, it's important to consider the cloud-based functionality, real-time occupancy, automation, and revenue management capabilities that can improve your hotel business operations and guest services.
  • vriverol on 30 Jan 23
     
    This article goes over some of the most important things to consider when thinking of investing in a property management system (PMS). It first mentions making sure the the interface is pleasant to look at and easy to use. As most PMSs are the same, design is one of the main differences between the many options someone has. The easier to use and nicer to look at a software is, the easier it is to train employees. It then talks about the importance of maintaining guest privacy and security, especially involving guest payments and sensitive gust information. Automating processes and making sure the technology of the PMS keeps up with guest expectations, as well as procuring a system that is able to work with your existing systems. The integration can sometimes can be expensive, but a hotel systems integrator can work as an alternative if necessary. One of the last points it mentions is to make sure it has streamlined reporting to save time and make sure other necessary tasks can get handled in a timely manner. The last touch point when looking into a PMS is making sure the price also includes a good customer support system. If a PMS is cost effective, but leaves you without answers if the system encounters issues, it's not worth the cost. Cloud-based functionality and keeping up with real-time occupancy are more functionalities that a hotelier could research when choosing the best available PMS for their company.
sosor012

GDS – is It Relevant for You in 2023? - 0 views

www.hotelnewsresource.com/article124502.html

shared by sosor012 on 30 Jan 23 - No Cached
  • more than 600,000 travel agents worldwide still accessing the global distribution systems, its relevancy has not diminished post-pandemic.
  • One of the oldest distribution platforms, a GDS
  • Feeding in real-time rates and availability is important in this highly competitive platform that attracts high-value guests.
  • ...9 more annotations...
  • is it still relevant in 2023?
  • provides a property to high-value and higher volume guests
  • is last-minute and very specific with requirements and locations
  • 3) Travelport
  • What are the types of GDS?
  • 1) Amadeus
  • ; 2) Sabre
  • effective channel mix
  • GDS is evolving
  • sosor012 on 30 Jan 23
     
    The article "GDS- is it relevant for you in 2023" discusses GDS and their benefits and relevancy for the upcoming year. GDS provide "real-time rates" and "availability" which is important in this competitive market. GDS provide unmatched, personalized service tailored for each customer and it also ensures you have "effective channel mix" of both tourist and corporates. This article is great in understanding how one of the oldest distribution platforms is still so relevant almost 50 years later!
kyleemcroberts

Artificial intelligence (AI) and robotics in travel, hospitality and leisure - PMC - 1 views

www.ncbi.nlm.nih.gov/...PMC8413708

Technology software Hospitality tech AI

shared by kyleemcroberts on 01 Feb 23 - No Cached
  • With the ongoing COVID-19 pandemic, it has become even clearer that tourism is highly dependent on technological solutions.
  • Smart technologies, such as artificial intelligence (AI) and robotics, are creating an important driving force for travel
  • hospitality, and leisure (THL)
  • ...12 more annotations...
  • paving the way for new business models
  • AI and robotics can provide structured automated services and enhanced experiences.
  • emphasis on sustainability, resilience, and enhanced wellbeing.
  • AI and robotics will have a tremendous impact on customers, businesses, and communities alike
  • the THL domain are increasingly reliant upon technologies that can understand, anticipate, and act upon human needs to improve the personal experience
  • AI enable predictions and accuracy of key tasks and allow individuals, organizations, and governance agencies to respond more flexibly
  • platform-based tools such as recommender systems and chatbots have been developed to provide personalized
  • These tools are becoming increasingly pervasive in commercial applications due to the diffusion of the smartphone and of social media
  • As a result, AI and robotics are rapidly transforming the way businesses operate and engage with their customers,
  • there is an urgency for research on AI and robotics in THL contexts that tackles the issue from multiple perspectives using a wide array of approaches.
  • service robots (cost reduction vs. service enhancement)
  • restaurants are inclined to leverage technologies for service excellence.
  • kyleemcroberts on 01 Feb 23
     
    AI has become a very useful tool in the hospitality industry and continues to grow in this community. It has become useful in many different industries such as hotels, restaurants, and even at home on our computers. This study showed AI in many different areas of the world and how people respond to robots and AI helping them with simple tasks such as running food, checking them into their hotel room, and answering questions. The hospitality industry has been developing this type of technology for some time now and it has been getting positive feedback for the most part. Technology can be a very useful tool to this industry when utilized right.
  • shineal on 05 Feb 23
     
    Thank you very much for sharing this article on Artificial intelligence (AI) and robotics in travel, hospitality and leisure, it was indeed quite informative. What I thought was very interesting is how the various perspectives of robotics were focused on; from the customers' perspective, the firm's perspective, and the governance's perspective. Consequently, providing a much wider understanding of the benefits of the adaptation of robotics and AI, in general. Further, I learned about the term "Smart Tourism." Nice post!
shineal

How Hotels are Using Robots to Reduce Costs, Improve Operations and Enhance the Guest E... - 0 views

hoteltechnologynews.com/...d-enhance-the-guest-experience

hotels robots guest experience operations Technology Hospitality tech solution

shared by shineal on 01 Feb 23 - No Cached
  • How Hotels are Using Robots to Reduce Costs, Improve Operations and Enhance the Guest Experience
  • The history of robots in the hospitality industry dates back to the early 2000s when the world’s first robotic concierge was introduced at the Aloft Hotel in Cupertino, California.
  • More recently, the hotel deployed a robot named ALO butler. ALO delivers items to guests’ rooms 24 hours a day, including towels, toiletries, and complimentary snacks. The results have been impressive. Guests have responded positively to the convenience of having access to room service around the clock, and the hotel has reported significant reductions in labor costs. In addition, the robots have helped to improve guest satisfaction scores by providing a consistently high level of service.
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  • Today, robots are being used in a variety of hotel departments, including housekeeping, food and beverage, and even security. And the benefits of using robots in the hotel industry are many.
  • The challenges and obstacles related to robots in hotels are also many. One of the biggest challenges is the cost of implementing and maintaining a robotic infrastructure. Another challenge is the lack of standardization. There are no industry-wide standards for hotel robots, which makes it difficult for hoteliers to compare and select the right robot for their needs. Finally, there is the issue of public perception. Some people may view robots as a threat to jobs. Others may see them as a nuisance.
  • For guests, the benefits are mostly related to convenience.
  • Robots can help to improve operational efficiency by automating tasks that are typically done manually. They can also help to enhance the guest experience by providing a more personalized service. In addition, robots can help to reduce costs and save time. For example, robotic valets can park cars for guests and robotic concierges can provide information about the hotel and its amenities.
  • Despite the challenges, the future of hotel robotics is very bright. The global market for hotel robots is expected to grow from $79 million in 2020 to $338 million by 2025, at a compound annual growth rate (CAGR) of 32.8%, according to a report by MarketsandMarkets. This growth is being driven by the increasing adoption of robots in the hospitality industry and the growing need for efficient and cost-effective solutions. Hotels are increasingly turning to robots to improve operations and enhance the guest experience. And the future of hotel robotics is very bright.
  • shineal on 01 Feb 23
     
    This article is about the history of the use of robots in the hospitality industry, back in the early 2000s. It then follows the deployment of ALO butler and the tasks it executed. Thereafter, a look into how robots are used today in various departments is presented. Also in this article are information about the pros and cons of using robotics both for the property and for the guests.
sherylehlers

AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry - 1 views

hoteltechreport.com/...ai-in-hospitality

intelligence hospitality technology

shared by sherylehlers on 01 Feb 23 - No Cached
  • AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry By Hotel Tech Report Last updated January 25, 2023 9 min read Revenue Management Systems Livechat & Chatbots TABLE OF CONTENTS Hotel Operations Hotel Revenue Management Hotel Marketing Hotel Sales & MICE Guest Experience Human Resources and Labor Large Chains
  • estimated that 14% of jobs across 21 countries are at high risk of automation.
  • rtificial intelligence (AI) can greatly improve hotel operations by automating repetitive tasks such as booking and contactless check-in processes, freeing up staff to focus on providing personalized service to guests.
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  • AI can also assist in setting dynamic pricing based on demand, occupancy and other factors, increasing revenue by charging more for rooms during peak periods and less during off-peak periods.
  • AI will play a role in identifying and targeting the most effective influencers for hotel campaigns, and assist hotels in monitoring social media platforms and identifying customer feedback, sentiment, and brand mentions to respond promptly and improve the guest experience
  • Hoteliers who do not educate themselves about artificial intelligence (AI) risk falling behind in the hospitality industry.
  • will also enhance safety and security by monitoring for potential threats and proactively providing guests with the services and amenities they desire. Additionally, AI will be integrated with virtual reality and augmented reality to provide guests with immersive experiences such as virtual tours, virtual room selection, and virtual events.
  • AI could potentially double annual economic growth rates by 2035
  • 800 million jobs could be displaced by automation by 2030,
  • AI can automate repetitive tasks, allowing hotel staff to focus on more strategic activities such as building relationships with key clients and providing personalized service to guests
  • Hoteliers who understand how to leverage AI tools to become more efficient and effective will become more valuable than ever
  • AI can identify opportunities for upselling and cross-selling to guests
  • AI-powered chatbots and virtual assistants will allow hotel staff to interact with guests in real-time and provide personalized recommendations and assistance
  • bring in more business travelers by leveraging predictive analytics to forecast future demand for group sales
  • AI can assist in real-time analytics to track the performance of group sales and identify areas for improvement, and in optimization by making real-time decisions based on market conditions, guest behavior, and other factors, and identify new revenue opportunities
  • AI can be used to enhance the safety and security of employees, by monitoring for potential threats and alerting hotel management in case of emergency
  • develop more effective marketing strategies and make data-driven decisions
  • Personalization
  • Smart room technology will be integrated with AI
  • Predictive maintenance
  • Inventory management
  • Automation will be one of the key areas where AI will be implemented, as it can automate repetitive tasks such as data entry, inventory management, and customer service, freeing up hotel staff to focus on more strategic activities such as building relationships with key clients and providing personalized service to guests
  • optimize energy efficiency by managing lighting, heating, and cooling systems, resulting in reduced energy consumption and costs
  • increased profitability, improved guest experience, and a competitive advantage over other hotels
  • mabbate on 01 Feb 23
     
    AI will be a major focus in the hospitality industry within the coming years. This article describes the many benefits and few troubles with this technology. Keeping up with technology as a hotelier is a must in the coming years.
  • shineal on 05 Feb 23
     
    This is quite an insightful article, for example, Al could potentially double annual economic growth rates by 2035 thus adding $15.7 trillion to the global economy by 2030. The world is changing, technology is rapidly advancing; therefore, it is paramount that companies try to remain updated, otherwise customers would always choose the property which renders the most efficient and best experience. A very strong point was made concerning hoteliers; if they do not understand how to leverage AL tools to improve their business operations, they would find themselves in very challenging situations.
  • sherylehlers on 29 May 23
     
    The capabilities of AI in the hotel industry are significant in both large hotel chains and small independent ones. If your hotel is not thinking about how to use AI in the near future for revenue management, marketing, personalization, and automation of repetitive tasks then it's going to get left behind. The studies show that AI is going to play a significant role in the economic growth of the global economy with potentially adding $15.7 trillion by 2030.
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