Hospitality Technology

Email Etiquette is extremely important lesson in etiquette as it is written proof of any correspondence between coworkers, clients, and potential clients. This must be watched very much as it is almost too easy to use and many can take offense to written words. This includes silly things like using too many cap words, sharing personal information online, and properly addressing clients and using spell check. All a reflection of the organization that you are representing!

This article is about innRoad a New York based company that specializes in delivering SaaS and web based PMS and software solutions specifically targeted at independent hotels. The article mentions how the company just received almost $6 Million dollars to invest in expanding and and building their sales team. The CEO of the company brings up an interesting point about brands, and mentions that its becoming less and less about he size or name of the brand but rather how your peers and others rate their experience in a particular hotel. This will provide leverage for smaller independent hotels to gain popularity and grow. InnRoad's software is doing big things to help its clients better connect with customers and manage their properties.

Here we see a couple of useful instructions on how to choose your property management software. These are some basic features but at the same time they are very important to guide you in the correct direction. As it is mentioned here the very first important thing you should consider is budget and the amount of money you want to and need to spend which definitely depends on size and kind of your business. You also need to be able to have a perception of the future of your business to buy a software which would fit your growing business. However, you need to be careful with wide range of options offered in the market so that ou won't need to face the supporting system problems which may happen after installing the software. 

I apologize for picking the same article, I really did not notice that.

This article talks about the hotel property management systems and point of sale solutions. Especially in the hotel revenue management.

The article talked about the easy access to information found on the internet and how accessible it is to users. Most information posted on the net is unreliable and offers misinformation, because people can post articles to the net. Individuals need to be smart users, when validating information they find on the internet. Validating information takes good fundamental skills and critical thinking. So when validating information one should make sure the source is reliable.

"Portable PMS solutions improve hotel operations" mentions both the benefits and drawbacks of using PMS. It is clear that there are many advantages considered, but also some real obstacles has been shown, which is not only the price. The smart system is the right solution for not having problems with the use. For instance, The Virtual Front Desk would improve the quality of service and enable to control from anywhere. Further, hotels no longer with reservations issues such as overbooking . There are some new software that has been widely applied in hospitality industry. Finally, while the cost of wireless is going down, the benefits of this technologies are going up

Trump Hotel Collection has just purchased Doral Golf Resort and Spa. To enhance the appeal and functionality of the well-known hotel, Trump Hotel Collection has teamed up with MICROS to gain outstanding benefits from their operating system and pos system. Benefits are having all customer data in one place while allowing customers to make purchases at ease.

Gaylords Hotels has added the POS system for their customers to experience. POS stands for Point Of Sale. Its a small devices that allows an employee to charge the customers credit card right then and there. No cashier, no register. The article elaborates on how the hotel has implemented this systemin their pool area. It discusses how pool attendants spend so much time walking back and forth which eventually makes the order longer. This system allows the employee to charge the credit card and print the receipt right then and there, saving a few trips. This should be implemented in most places saving time and preventing a slick employee to steal someones credit card information

This article simply reveals what point of sale is and the reason of its name. It is mentioned that a cash register was the oldest, simplest POS. There are six different types of POS briefly examined. Cash Box POS is the basic one. The option of printing times makes Electronic one be different from the Mechanical register POS. Other type of POS is Soft-Based which requires appropriate software. Similarly, Web-based has an internet connection. Lastly, wireless POS enables Web-Based to get the use of mobility.

Samsung LYNK is the new alternative to traditional Digital Rights Management (DRM)  in the hospitality industry. DRM is the hotels way of controlling and maintaining protection of copyrighted material through the use of technological tools. With tools such as Samsung LYNK copyrighted materials such as music and movies can be used on hotel premises without allowing residents to duplicate material. The LYNK provides cost saving efficient solutions that can all be controlled in a remote secure way. Not to mention, all DRM control can be done through hotel room televisions. 

this article talks about cash, cards, inventory and customer data intersect at the point of sale and introduce the security procedures for how to keep your defenses up to date.

"How to use a database for hotel account" indicates that there are different ways of conducting hotel accounts and the appropriate database management should use. Some elements are considered before we would decide where to store guests' info. Briefly, five instructions lead to get an obvious idea about building a perfect customer account. For example, the actual need of any hotel which is different from hotel to another depending on the size and so on. Each hotel has a private way to warehouse its customer's info based on some factors.

This article discuss the fact that many online networking companies do not have a customer service phone number, and if they do they never answer their calls. Its pretty much impressive how large and well known companies such as Google,, Twitter, Lindin, as well as other are not targeting their customer service department to return back call or at least answer them. Nevertheless, emails are also another mean of communications among clients and companies but yet that is not improving at all. The message to all online search engines and networking companies is to please reply or response to their loyal clients.

A website for a hotel, restaurant or cruise line company is important in making your guests want to book a reservation or not. Almost all sales are done over an internet search. That is why it is crucial to keep your websites up to date and with the latest technology software. As promotions change monthly, websites need to be updated also. Hotels need to have their websites designed in an organized, easy to read and interesting manner. This makes it appealing to the eye and has their guest wanting to stay in a heartbeat. To conclude, a popular way of marketing your hotel is done through the internet so keep your website looking its best and your sales will go up annually.

This pretty much what we have discussed in class along with the history of  the way hospitality companies have grown so much since the 60s. 

This article describes the development of the GDS, and also introduce its role as a non-air hospitality services marketing channel. The authors introduce the evolution of GDS, and show some points about how hospitality marketing through GDS.

This article goes into depth with the development of the primary electronic distribution channel. Surprisingly, as early as the 1960's travelers and travel agents where booking reservations via letter, telex, or telephone. Most of the reservations for airlines, hotels, and car rentals were conducted via telephone. Because of such an increase in demand of the service, airlines installed computer terminals to reduce cost and increase bookings for the airlines. Airlines believed it would be cost efficient to install such system instead of hiring extra staff. The airlines also predicted that travel agents would reserve more with the airlines that supplied the GDS terminal, which in fact turned out to be true. After, the travel agents became heavily comfortable with the system, they noticed that it could also accommodate to bookings for hotels, car rentals, and travel services. The potential of the travel distribution was obvious and many non-air travel companies became major participants within the system.

Data Plus Hospitality accounting software has been functioning in the Hospitality industry for almost 20 years with the acclaimed reputation and popularity. Data Plus offers a completely integrated, cost-effective, enterprise level system that will give any hotel, resort, or management company total back office control. We understand that a more efficient operation means a more profitable business for you. i share all of the services it accommodates which is very helpful and useful.

Using an accounting software system can provide numerous benefits for the hospitality industry specially hotels and restaurant. These benefits can be found in the areas of information management, regulatory compliance, business process automation and real-time reporting.

The article informs people about the hotel data issue maintenance of GDS, which was developed to transfer availability changes from hotel CRSs to the GDSs. However, the next challenge was to automate the processes for rate maintenance in the GDSs, a task much more complex than it might appear. Many hotel companies have seen increases in GDS reservations during the past years, which is a major and growing component in the hotel marketing and reservation process.