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This article notes that many hotels have been the victims of cyber attacks. For example, in July of this year, the Four Seasons, Trump Hotels, and the Loews Hotels all had customer information hacked because of security failures. Furthermore, many of these resulted from vulnerability from the vendors. To address this issue, the article suggests that hotels should incorporate the following four actions: (1) Review data security policies; (2) Require vendors to take responsibility for their mistakes; (3) Analyze cybersecurity policies; and (4) Require brands and managers to test backup systems.

At the International Hotel Investment Forum (IHIF) it was established that hospitality investment has indeed grown up. The article points out how new generations are now slowly taking over which means hotel need to stay updated and change with the new expectations and needs. A huge investment was made for this exact cause to keep the next generation of travelers interested.

This past week I watched a few episodes of the documentary series on Netflix Rotten. There is an entire episode dedicated to food allergies and the increase we have seen over the past few decades in severe reactions. I am going to attach another article following this one, but this article specifically is about the newly developed food scanner named Nima. Nima is a scanner that is sold with pods. Simply crush up some of the food you would like to eat inside the pod; if it is safe to eat Nima would show a happy face, if it contains the allergen Nima would contain a sad face. As someone who has worked in restaurants for quite some time now, extreme steps have to be taken to keep foods completely allergen free, and not all restaurants are 100% committed to taking them. Currently food allergies have increased 50% from 1997-2011 with 200 people per year just in the US dying from allergic reactions. Nima does come with a high price tag though costing an initial $190 and then $3.99 per pod. It can currently test for peanuts, gluten, and lactose; but the Southern California inventors are hoping to create a single pod connected to an app that would allow user to choose the allergen they would like to test for. If I had a family member with an extreme food allergy, I would definitely purchase this product. There is no price on safety, and while I'm sure even with the product users would exercise concern, it could put many people at ease having this as a second wall of defense.

Module 3: Networking (Rebecca Noble)

Even though the wine industry was once considered more of a "boy's club", woman are now leading the way in the growing Natural Wine Movement as a market dedicated to organic ingredients and sustainable practices continues to emerge. This is largely due to the fact that women outnumber men as the lead consumer of wine in both retail and restaurant bottle purchases, as well as several studies that suggest that woman eat/drink more nutritiously than their male counterparts. This has led to organic and biodynamic wines growing at rates between 10 percent and 20 percent per year in volume from 2013 to 2016, and organic vineyards almost tripling word wide over the last decade. Being in charge of the Beverage Ordering and Menu Creation at my restaurant, I have seen first hand the increase demand for organic and biodynamic wines. It has become so prevalent that I have begun printing menus with asterisks to highlight which of our wines fall into either of these categories. According to a Mintel Study, 60 percent of millennials and 55 percent of Gen-Xers are concerned about harmful ingredients in their food and groceries. With millennials constituting for 36 percent of wine consumers, according to a report by Beverage Dynamics, it is a essential that both the restaurant and wine industries continue to cater and adept to our consumers wants and needs. It would only make sense that Women are the ones leading this growing trend, as they constitute the majority of the market for it as well.

Organizations and companies that deal with a high level of competitiveness have been compelled to develop intellectual property management systems that aim at insuring information accuracy and determining indicators for decision-making. This systematization and monitoring of information on intellectual property management contributes to the improvement, reliability, quality and managerial efficiency, with the goal of offering the company a competitive advantage. The main purpose of this work is to identify a reliable system of indicators or benchmarks that can be used for monitoring through self-evlauation of the IPM as part of a methodic approach on research. The benchmarks determined and suggested by the study include; Elements which characterize the invitational activity, Indicators which are specific to expenses incurred by the invitational activity and development/procurement of IPO's, Sources of information in the area of IPOs creation, human potential, legal protection of products/services, activity on the IPO market, the structure of the intellectual property management, and indicators which characterize the impact of intellectual property management. To conclude, The systematization of information on intellectual property management at the company and its monitoring would improve reliability, quality and efficiency of management decisions in this area.

This article about proximity marketing does description in the potential revenue for retailers, hotels, casinos, and connections with consumers that encourage more guest loyalty.

This article outlines the tremendous potential of IoT implementation in the industry, with a specific look at India. Interesting to note that the number of devices connected had already exceeded the population of India when it was written and the writer comments that the projection is set for 50 Billion by 2020 (25x the population of India). Citing three major areas of application and impact: 1. Personalization - Enabling the guest to control their in-room preferences and providing the Hotel the opportunity to understand those preferences and provide better future service. 2. Better Monitoring - Ensuring product fault assurance and equipment monitoring 3. Surveillance and Access Control - Monitoring activity on key locks and access to multiple units on the same device. While I think this article speaks to the potential there was significant ground missing in potential applications and services that can and will be offered. It didn't discuss many set backs such as limitations to current IOS provision systems, such as requirement for stable Wi-fi or cell reception. 5G will make this even more complicated. Nor did it address the actual costs of implementation which will be significant, especially for smaller operators. However, it does bring to light the potential for the future.

This article explains the way the hospitality industry is responding to the Corona virus crisis using digital and online capabilities. One obvious support that the industry is giving to the response efforts is by providing beds to respond to the emergency cases in the crisis like in the examples of Cloudbeds working with Sabre, Marriott, and RateGain and Hotels for Helpers, in the Netherlands which is offering discounted hotel rooms for those in need. The hospitality industry are also adapting to the crisis by finding online solutions for their employees to work from home and also providing wide range of resources on the crisis for users.

The article discuses how as many cities have banned large gatherings to slow down the spread of Covid-19, many couples that were set to marry in the months of March, April, and May, have now been forced to either cancel or postpone their weddings. Many couples may lose their deposits and may have to settle for weekday wedding when rescheduling, as it will prove challenging to find dates that will work for all vendors (venue, florists, caterers, entertainment, insurance), specially for summer and winter dates of 2020 as the more weddings become rescheduled. However, for planners and vendors business revenue will be greatly reduced for the coming months, putting business-owners under pressure to come up with money to pay their staff and keep their business alive until the crisis passes.

Brendan Ciecko is the founder of the Cuseum software. This software was created because Ciecko identified a problem with the technology that museums have or lack thereof. "I was working with a number of museums and was constantly hearing of the frustrations when it came to providing a certain level of experience to visitors on site" (Ciecko). The technology or procedures used in the museum were generally outdated. Now with this new software, guests can download the app on their phone and are able to navigate through different tools and options that the particular museum has for them. The guests will be able to select tours through exhibits that are available at the museum once they walk in. The article also mentions the new product that Ciecko has invented, digital membership, which makes the membership process for the museum more convenient. This makes the process of any application type service in the museum digital. It not only makes all of these processes faster but it also saves paper. In my opinion, I think this a great app. I currently work at a museum and I believe that creating an app that enhances customer experience right when they walk in is worth investing in. It provides guests with highlighted tours and exhibits that are available. Though people at the museum can simply tell the guests where to go and give information about the exhibit, they can easily find it on the app to locate what they are mostly interested in. The app also works as a great marketing tool for museums. It allows visitors to share their favorite items or exhibits on their social media sites and allows them to participate on interactive discussion boards. I think this will help promote specific exhibits, especially if there are tags on the post like #AviationExhbitit or #GizmoCity. Those "tags" are exhibits that I have in my current workplace. With adding a guest's location to the app, it prompts the guests to sign up for a membership. The guest will no longer have to go

This article is very interesting because it talks about the green initiatives restaurants want to take. It is very important for the hospitality industry to be pioneers to taking green initiatives using IT. It is beneficial not only to the environment, but also to the customers to operate more efficiently. This change will help future generations. Business as usual will not be acceptable or will be less profitable. Companies need to react to the new trends of eco friendly products and services.

This new company is looking to support startups with e-marketing solutions and e-commerce. It is loves to invest primarily in artificial intelligence for companies looking to have automated driven services. Some of the hospitality companies that engage with iCubesWire are: Domino's Pizza, McDonald's, GoAir, Qatar Aiways, Etihad and AirAsia.

2020 can easily become one of the most turbulent years in the restaurant industry in recent history. The global COVID-19 epidemic has forced countless restaurants across the country to close to provide indoor services. As a result, many institutions are struggling to keep their doors open or completely closed. Faced with limited staff, reduced budgets and excessive expectations of new customers, restaurant owners and franchisees are looking for alternatives. This is where conversational artificial intelligence (AI) emerges. How artificial intelligence can improve sales and service By integrating the conversational AI platform into existing mobile, web, pre-call, self-service terminals and direct ordering platforms and point-of-sale systems, AI can automate the order-taking process so that employees can focus on receiving payments and making changes To ensure order accuracy and prepare take-out meals. How AI enables contactless experience Conversational AI is designed to simulate human conversations so that customers can ask questions, order meals and complete transactions without pressing any buttons or touching any screen.

"The pandemic challenged the hospitality industry like no event before. All elements of business and leisure travel, from lodging and ground travel to food and beverage, were immediately shuttered. Though slow, recovery has returned for some"The article talks about how Covid has impacted the hospitality industry and how they are using technology to change the new normal. For the business that do not adapt and use technology to help them through these tough times they may never recover.

In The Proven Principles Podcast, Ron Swidler explains the future of hotel bars and food & beverage operations - it's robots! This is a part of a larger presentation on the Hotel of Tomorrow" - https://www.hospitalitynet.org/video/69001240.html https://hoteltechnologynews.com/2020/09/the-hotel-of-tomorrow-project-showcases-future-design-and-technology-concepts/ Clearly MSC Cruises anticipated this and included a hefty chunk of capital expenditure budget for this technology investment. They also tried to incorporate the 'human touch' so ingrained in hospitality interactions.

This article demonstrates the contactless technological advances the industry is moving towards. Some of the technological advances include contactless check-in, contactless elevators, contactless hospitality by using mobile apps, and disinfection robots.

This article highlights how GDS systems like Sabre are constantly adapting and evolving into new market segments. By the hour room rentals have been on the rise over the past few years whether it be for a private meeting space for small groups or a place for someone to get some some quick rest or maybe just a place to bath and change their clothes. As this segment grows GDS systems can be integral into showcasing their availability and legitimacy.

How technology will help kitchen in the UK.