The ability to delve into the mountains of PMS data to produce year-over-year evaluations, identify emerging market trends, analyze guest behaviors, etc., is a compelling benefit of a next-generation solution.

almost three-quarters 73 percent of hoteliers view the ability to improve performance reporting and business intelligence as one of the biggest benefits one can expect to gain with the right PMS.

Hoteliers should also gain a sense for the extent to which an advanced PMS would likely improve operational efficiencies and the overall quality of the guest experience. This will help determine which solution best fits their needs and is most likely to deliver the benefits they seek.

Whether through ignorance or malice, employees are often at the heart of data breaches.

Another way companies can protect against human error or insider threats is through strong data protection policies.

limiting access to sensitive data only to those employees who need it to perform their job functions and restricting the use of personal mobile phones or portable storage devices in the work place.

3. Look into compliance

hospitality companies must ensure that they have a high level of data protection in place.

Companies must therefore look into where their customers come from and what data protection laws are in place in their countries of origin and ensure they can protect their sensitive data accordingly.

Abiding by these standards should ensure that hospitality companies are protected from most potential data breaches and can thus stay clear of any penalties that would otherwise come their way.

Through virtual interactions via mobile app, chatbots can bypass hotel staff and be a service representative just like a human at the other end.

From the front desk where AI-powered robotic concierge service stands in the hotel rooms where voice-activated assistants accelerate customer experience, Artificial Intelligence is seen successfully driving hotel industry today. The technology enables personalized concierge services and offers real-time recommendations and easy service requests management.

Knowing your customer

Thanks to Big Data element powering the Artificial Intelligence required to take care of everything customers would need. Its information classification and management system that helps learn a great deal of customer’s behaviour. AI can then use the wealth of data to address individual needs of customers and offer custom guest service.

Intelligent Travel companions

AI is working far beyond imagination for hotel systems, a breakthrough we all have been anxiously awaiting.

POS technology makes it possible for small businesses to accommodate these complex buying behaviors, letting them compete with larger companies with bigger budgets.

POS technologies continue to empower retailers to create a more seamless customer experience across all touchpoints.

mPOS systems: Many cloud POS options also have a mobile component, or an mPOS, so associates can meet customers where they are and make sales on the floor.

When you accommodate additional payment methods with a flexible, tech-forward POS, you can accommodate more customers—and encourage more sales in turn.

While credit and debit cards remain popular, usage is expected to decrease gradually as consumers access ever-expanding payment options

Having a POS that provides personalized shopping experiences is important

POS software captures valuable information with every transaction, so you can build customer profiles that help you learn more about your clientele. Over time, you can personalize automated campaigns through your POS, enabling your associates to access customer profiles at checkout or on an mPOS.

POS data is valuable for more than just getting to know your customers and their communication preferences. The metrics from your POS can also reveal information about your business’ staff, products, store layout, foot traffic, and returns rate—among other metrics.

Choosing a POS system that lets your customers subscribe to products or services makes it easy for them to keep their favorite products in stock while effortlessly maintaining brand loyalty.

many of the best loyalty program software options integrate with POS systems and make it easy for customers to sign up for rewards.

With increased mobility, data analysis, and security, POS technologies are becoming an integral part of every retail business.

it removes another touch point and both simplifies and speeds up the buying process.

Three of the biggest ways technology helps restaurants is with their digital food safety, employee performance, and team accountability.

digital food safety helps restaurants be compliant and serve hot fresh food.  

BOH digital software also helps restaurant owners ensure orders are accurate, service is friendly, and all employees are trained with the tools they need to succeed.

There is endless potential in mobile integration not only to help customers, but also to help hospitality businesses to track data, manage revenue, offer new products or improve services. Plus, branded and mobile menu apps have been shown to be effective in increasing customer spending.

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ApplePay or GooglePay.

Because many of these contactless solutions are also easy, convenient, fast, and integrated with smart hotels and mobile apps, they’ve had the additional benefit of streamlining customer experiences.

We are entering a new era of where innovations in technology are bringing exciting new possibilities to hospitality.