Ritz-Carlton eases event planning with mobile app - Luxury Daily - Mobile - 0 views
www.luxurydaily.com/event-planning-with-mobile-app
technology hospitality hotel software business mobile event planning app luxury ease solution
shared by dstro007 on 11 Oct 15
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Ritz-Carlton Hotel Company is enhancing its event services with a mobile application designed to assist meeting and event planners with the details involved with scheduling a function at a property
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((Chime)) allows organizers an opportunity to request needs immediately and efficiently from their phones or tablets
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The application is sent to the event planner by the host hotel three days prior to an event to make any last minute changes
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The new endeavor offered a large amount of Ritz-Carlton bonus reward points when consumers book a meeting, event or conference at any of the hotel properties
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In keeping up to its standard of maintaining high customer service, the Ritz Carlton has a new idea to do just that. As we know with a hotel, there are many hands on the assembly belt to make the hotel run smoothly. Since the guest experience is their main priority, they don't want to leave anyone excluded. So the company has released an app, ((CHIME)), to assist event planners during their event. Sent to the planner three days prior to the event, the Event planner is able to make any changes necessary. On the day of, if something was to malfunction or hotel assistance was needed, instead of the planner panicking, they are able to use ((CHIME)) to get what they need done. Whether it has to do with food & beverage, audio / visuals, seating arrangements, or room relocation, within minutes the event planner can have a request put in and a hotel employee will be there to fix the issue. Just another way of keep guests returning and to ensure a successful event.