How Hotels are Using Robots to Reduce Costs, Improve Operations and Enhance the Guest E... - 0 views
-
How Hotels are Using Robots to Reduce Costs, Improve Operations and Enhance the Guest Experience
-
The history of robots in the hospitality industry dates back to the early 2000s when the world’s first robotic concierge was introduced at the Aloft Hotel in Cupertino, California.
-
More recently, the hotel deployed a robot named ALO butler. ALO delivers items to guests’ rooms 24 hours a day, including towels, toiletries, and complimentary snacks. The results have been impressive. Guests have responded positively to the convenience of having access to room service around the clock, and the hotel has reported significant reductions in labor costs. In addition, the robots have helped to improve guest satisfaction scores by providing a consistently high level of service.
- ...5 more annotations...
-
This article is about the history of the use of robots in the hospitality industry, back in the early 2000s. It then follows the deployment of ALO butler and the tasks it executed. Thereafter, a look into how robots are used today in various departments is presented. Also in this article are information about the pros and cons of using robotics both for the property and for the guests.