Pauleen, D. J., & Yoong, P. (2001). Facilitating virtual team relationships via Interne... - 0 views
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jcoconn on 14 Apr 16Good communication from the facilitator to the group and between group members is essential in online learning in order for the group to bond and survive. Pauleen & Yoong (2001) studied how facilitators of virtual teams were able to build and maintain these relationships. They found that prompt communication was key stating "The facilitators in this study have clear expectations that e-mail, as well as other communication messages such as voice-mail, will be replied to in a prompt manner. They believe that a lack of timeliness can lead to poor communication, the creation of ill will, and an undermining of relationships" (p. 16).