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Brigitte Pott

Fraunhofer Reputationssystem CollabReview für Unternehmenswikis - 1 views

www.fit.fraunhofer.de/

social media unternehmen wiki software tool Spiel Anreizsystem Wissensmanagement

shared by Brigitte Pott on 16 Jun 11 - Cached
  • Brigitte Pott on 16 Jun 11
     
    Leider verpufft die Anfangseuphorie bei Unternehmenswikis oft schnell und in den Teamplattformen wird es still. Fraunhofer FIT hat ein Reputationssystem erprobt, dass den Wissensaustausch ankurbelt und die Qualität der Beiträge verbessert. Es animiert, Feedback über gelesene Artikel abzugeben. Darüber hinaus sammelt das System aus der Entstehungsgeschichte der Artikel Informationen über den Beitragsanteil verschiedener Benutzer, die in das Reputationssystem einfließen. "Das Reputationssystem ermittelt daraufhin wöchentlich den wertvollsten Benutzer, lässt Benutzer in Stufen aufsteigen und sich in Rankings untereinander vergleichen.
Brigitte Pott

Adding Social Media to the Customer Service Mix: How Enterprise Search 2.0 Uncovers 360... - 0 views

www.coveo.com/...veo-Gartner-Webinar-CoveoEmail

social media unternehmen customer relation marketing recherche_tipps

shared by Brigitte Pott on 09 May 11 - No Cached
  • Brigitte Pott on 09 May 11
     
    (mit Analyst von Gartner) Social media has exploded as a popular channel containing valuable customer data and feedback. But how can you use that data to better equip CSRs, Managers, and even Customers with information to improve customer service? How can you correlate it with information stored within your company and in cloud-based systems? Event Details Tuesday, May 10, 2011 1:00 pm EDT/GMT-4 Register Now Register Now Enterprise Search 2.0-powered applications access relevant information regardless of where it's stored, including social media channels, and presents the information in 360 degree dashboards, so agents, customers and executives can have a complete view of information relevant to them. 360 views drive improvements in customer service metrics, increase customer satisfaction, and better inform executive decisions.
Joerg Eisfeld-Reschke

PR Blogger: Webcontrolling für Facebook Fanpages - 2 views

klauseck.typepad.com/...%C3%BCr-facebook-fanpages.html

socialmedia Facebook webcontrolling fanpages PR2.0 Indikatoren

shared by Joerg Eisfeld-Reschke on 28 Jan 10 - Cached
  • Durch das Post Insight Produkt sollen sie bald in der Lage sein, sowohl die Anzahl der Aufrufe jedes einzelnen Facebook-Eintrags zu sehen, als auch das Feedback, ermittelt aus Reaktionen wie “Gefällt mir” und Kommentaren im Verhältnis zu den Aufrufen erkennen können.
ilona maennchen

communicationcontrolling - 0 views

www.communicationcontrolling.de/...al-media-monitoring-tools.html

monitoring feedback

shared by ilona maennchen on 29 May 11 - No Cached
  • ilona maennchen on 29 May 11
     
    Wertschöpfungskette Monitoring
Rob Tell

Social CRM - Getting Down to Reality Brian Solis - 1 views

www.briansolis.com/...%80%93-getting-down-to-reality

crm social media socionomics evideo

shared by Rob Tell on 29 Apr 11 - No Cached
  • First, and foremost, even though most of the social web action is personal, the revolution has been a communications revolution, first and foremost, not a business revolution. As a result of this irrevocable change in the what, where, when and how we communicate, businesses need to learn how to use these new communications channels – because that’s how their existing and potential customers are communicating. Its simple really.
  • 1. Find out where they are communicating such as Twitter and Facebook as well as traditional channels (phone, email) and understand how to use those channels. Outreach, in other words.
  • 2. Find out what they need from you to communicate and provide them with the channels to do that e.g. a service community. Inputs, in other words.
  • ...4 more annotations...
  • The value to your business? Happy customers. The same as always.
  • If you’ve done that and accessed those channels available and didn’t limit yourself to those you’re comfortable with, the simplest thing in the world occurs. The customers begin to trust you a bit more
  • the value of a natural environment in getting higher quality product feedback
  • Steve Knox, the Vocalpoint CEO at the time said, “We know that the most powerful form of marketing is an advocacy message from a trusted friend.”
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