Supply-Related Overload
Following modern conventions we can distinguish two
forms of information supply.
Pushed information is
information arriving in our workspace over which we have little short
term control – the memos, letters, newspapers, email, telephone calls,
journals, calendars etc. that land in one of our inboxes.
Pulled or retrievable
information is information we can tap into when we want to find an
answer to a question or acquire background knowledge on a topic.
We have greater control
over pulled information in that we intentionally seek it. But it resides in vast
repositories such as libraries, online journals, filing cabinets,
newspapers, archived discussion groups, our own email and of course the
web.] At a more
interactive level, discussions with colleagues and chat requests in
discussion are additional examples.
Both of these types of information are part of the
great supply of information that we must decide whether, how and when to
use.