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Frederik Van Zande

Usability Review: My Account Page :: Varien - 0 views

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    Loyal ecommerce shoppers often like to set up an account with etailers they visit frequently. This means that how you set up the "My Account" page can be important. In terms of design and usability, it is important to cater to your ecommerce shoppers. All of the examples below are the My Account pages for various etailers. Each represents the first thing that comes up when the My Account selection is made on an ecommerce Web site.
Frederik Van Zande

Tool: URL Builder - Analytics Help - 0 views

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    Fill in the form information and click the Generate URL button below. If you're new to tagging links or this is your first time using this tool, read How do I tag my links? If your Google Analytics account has been linked to an active AdWords account, there's no need to tag your AdWords links - auto-tagging will do it for you automatically.
Frederik Van Zande

Optimizing for Conversion, Ignoring Consumption | FutureNow's GrokDotCom / Marketing Op... - 0 views

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    We have worked with many demand or lead generation companies over the past 10 years. Most of the time when they come to us, they ask us to help them increase the number of people they convert into a free trial, a free download, or to create an account. Conversion Isn't an Event, it's a Process We always like to focus first on increasing the number of leads towards the top of the sales funnel. However, without the next step, consumption, the companies don't necessarily achieve their better but usually unstated goal of increased revenue. This is the same fuzzy focus that has companies intent on getting more clicks to their PPC ads just so they can show the increased traffic numbers without focusing on converting that visitor into a lead or sale. To tell you the truth it is not as hard to get visitors to take the uncommitted step, as it is getting them to actually use and consume the product. When you optimize for customer experience you really need to take the whole scenario from awareness (clicking your ad) through conversion and ultimately to consumption (and ideally to evangelism) into account.
Frederik Van Zande

Sophisticated yet Easy B2B Marketing Software - Marketo - 0 views

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    Sophisticated yet easy marketing software that helps B2B marketing professionals drive revenue and improve accountability
Frederik Van Zande

Ecommerce Know-How: Avoiding Chargebacks and Improving Business | Practical eCommerce - 0 views

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    Chargebacks are frustrating and expensive assaults on a retailer's bottom line. But practical and smart merchants can learn from some chargebacks, improving their stores' performance, customer satisfaction, and operational excellence. When a consumer asks his or her credit card company for a refund, a merchant can suffer a chargeback. That is, the credit card company will reach into a merchant's bank account and take the total amount of the transaction that's being charged back. Then, any one of three or more different types of organizations-issuing banks, merchant banks, and payment gateways-could charge the merchant a fee for its trouble. Throughout this process, no one bothers to inform or ask the merchant.
Frederik Van Zande

The Shopping Cart: How to Answer the 5 Unanswered Customer Questions | FutureNow's Grok... - 0 views

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    Here are 5 key, unanswered questions (beyond shipping costs) of the shopping cart: 1. Do you offer alternate forms of payment (aside from credit card)? 2. Are you safe and secure? 3. Why are you asking for this information? 4. Do I have to set up an account to buy? 5. Do I get to review my order before we transact?
Frederik Van Zande

Usability Review: "Welcome" Emails - 0 views

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    In online shopping, it is common to sign up for an account. Often, an ecommerce Web site will send you an email welcoming you to the site. But it doesn't always happen. And while it can seem annoying to have an inbox cluttered by welcome emails, I think it's a good thing to send a "welcome" email. And not just because I had to register on 36 Web sites in order to get the 20 examples I provide here.
Frederik Van Zande

Usability: Email Newsletters :: Varien - 0 views

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    Not too long ago, I did a post on "Welcome" emails. Since I had to sign up for all those accounts - and newsletters - it only makes sense that I take a look at newsletter emails sent by ecommerce Web sites.
Frederik Van Zande

A List Apart: Articles: Sign Up Forms Must Die - 0 views

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    a good round up of when to make people fill in a form before having a full account on your website - gradual engagement
Frederik Van Zande

Cart Abandonment: Nipping FUDDs in the Bud | Get Elastic - 0 views

  • Shipping charges too high - 43% Total cost of purchase more expensive than anticipated - 36% Wanted to comparison shop at other Web sites before making a purchase - 27% Could not contact customer support to answer questions - 16% Forgot usernames and passwords for store accounts - 14%
  • 44% of shoppers surveyed by the e-Tailing Group’s research in late 2006 reported they typically compare 3 stores when making a decision, and 84% cited free shipping as “very to most influential” when buying gifts online. It could very well be a dealbreaker between buying from you or a competitor. So online stores that offer free shipping have an advantage over stores that don’t, right? Not unless the free shipping message gets through to the customer.
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    What are FUDDs? We're not talking about wabbit-hunters or the beer of choice in Shelbyville. FUDDs are fears, uncertainties, doubts and deal breakers that influence consumers' purchase decisions. How you address them can have a huge impact on your conversion rates. PayPal and ComScore recently conducted a study on shopping cart abandonment and discovered customers' top reasons were
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