Group items tagged

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company's sales and customer service. Product training is no longer a nice-to-have in today's customer obsessed world. Employees in sales and customer support must have access to continuous learning for all of your organization's products and services to provide best-in-class customer experience.

Summary: The modern learners are looking for mobile, self-paced, and personalized eLearning content. You might be looking to develop such content on your own or outsource your eLearning to a custom eLearning vendor. But, before you decide on one, you should know why you need a custom eLearning vendor.

In this blog, we will look at some interactivities which will make your custom eLearning courses highly engaging.

In this blog, I will discuss the merits of the technique of using rhetorical questions under the purview of the Q&A model in combination with scenarios for an effective and engaging Custom eLearning experience.

Choosing the right custom eLearning vendor can be extremely challenging. This blog has 7 proven tips to guide you choose the right custom eLearning vendor.

Creating a tailormade customer service training program will help strengthen your business by building a strong reputation and loyal customers.

Businesses must consider the steps that bolster their customer service training program to maximize brand loyalty, business profits and customer advocacy.

Product knowledge training is a tool you can use to ensure that your organization provides customer experiences that drive sales and build customer relationships.

An effective customer service training program can help your organization improve customer experiences and increase your revenue.

The right customer service training program will incorporate all the essential elements that resonate to addressing customer pain points

Ongoing customer service training is essential because customer needs are constantly changing.

Effective customer service training can increase customer retention, improve your brand reputation and increase your profits.

Customer service training programs are crucial to any organization that works with people. Know the importance of customer service trainings.

Turn your customer service team into a competitive advantage and engine for growth with these Customer Service Training Program tips.

There are 3 major custom eLearning development trends that you can leverage to engage learners and drive your business forward this year.

The annual "Top Content Providers for Custom eLearning" list by eLearning Industry has been announced and Infopro Learning has garnered a coveted inclusion for the year 2020.

MRCC offers eLearning content development and custom eLearning solutions that enable organizations to drive high performance. As a trusted eLearning solutions provider we can help you with all your evolving needs. MRCC is an ISO 27001 and ISO 9001 certified globally acclaimed IT solutions company headquartered at Billerica, Massachusetts. We at MRCC take pride in offering the best of our services and solutions to help our clients develop corporate learning strategies that are tailored to meet their business needs and short- as well as long-term goals. It's essential to understand that modern learning platforms go beyond course delivery by utilizing a wide variety of learning tools, personalization of content, and robust analytics. Our teams are equipped with the necessary skills and expertise to guide, support, and work with you. We will partner with you from conceptualization to delivery thus increasing ROI, employee engagement, productivity, and customer success.

Techsurge Learning is a leading e-learning content development company that specializes in creating engaging and interactive digital learning solutions. We work with organizations and educational institutions to develop customized e-learning content tailored to their specific needs.

Incorporating video learning in your custom eLearning programs will ensure that learners' knowledge retention is maximized, and training costs are reduced.

Implementing an effective customer service training program can help you set your organizations up for success.