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Nils Peterson

Innovating the 21st-Century University: It's Time! (EDUCAUSE Review) | EDUCAUSE - 4 views

  • change is required in two vast and interwoven domains that permeate the deep structures and operating model of the university: (1) the value created for the main customers of the university (the students); and (2) the model of production for how that value is created. First we need to toss out the old industrial model of pedagogy (how learning is accomplished) and replace it with a new model called collaborative learning. Second we need an entirely new modus operandi for how the subject matter, course materials, texts, written and spoken word, and other media (the content of higher education) are created.
  • Research shows that mutual exploration, group problem solving, and collective meaning-making produce better learning outcomes and understanding overall. Brown and Adler cite a study by Richard J. Light, of the Harvard Graduate School of Education: "Light discovered that one of the strongest determinants of students' success in higher education . . . was their ability to form or participate in small study groups. Students who studied in groups, even only once a week, were more engaged in their studies, were better prepared for class, and learned significantly more than students who worked on their own."
  • Second, the web enables students to collaborate with others independent of time and geography. Finally, the web represents a new mode of production for knowledge, and that changes just about everything regarding how the "content" of college and university courses are created.
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  • As Seymour Papert, one of the world's foremost experts on how technology can provide new ways to learn, put it: "The scandal of education is that every time you teach something, you deprive a [student] of the pleasure and benefit of discovery."14 Students need to integrate new information with the information they already have — to "construct" new knowledge structures and meaning.
  • Universities need an entirely new modus operandi for how the content of higher education is created. The university needs to open up, embrace collaborative knowledge production, and break down the walls that exist among institutions of higher education and between those institutions and the rest of the world.To do so, universities require deep structural changes — and soon. More than three years ago, Charles M. Vest published "Open Content and the Emerging Global Meta-University" in EDUCAUSE Review. In his concluding paragraph, Vest offered a tantalizing vision: "My view is that in the open-access movement, we are seeing the early emergence of a meta-university — a transcendent, accessible, empowering, dynamic, communally constructed framework of open materials and platforms on which much of higher education worldwide can be constructed or enhanced. The Internet and the Web will provide the communication infrastructure, and the open-access movement and its derivatives will provide much of the knowledge and information infrastructure." Vest wrote that the meta-university "will speed the propagation of high-quality education and scholarship. . . . The emerging meta-university, built on the power and ubiquity of the Web and launched by the open courseware movement, will give teachers and learners everywhere the ability to access and share teaching materials, scholarly publications, scientific works in progress, teleoperation of experiments, and worldwide collaborations, thereby achieving economic efficiencies and raising the quality of education through a noble and global endeavor."17
  • Used properly, wikis are tremendously powerful tools to collaborate and co-innovate new content. Tapscott wrote the foreword for a book called We Are Smarter Than Me (2008). The book, a best-seller, was written by Barry Libert, Jon Spector, and more than 4,000 people who contributed to the book's wiki. If a global collaboration can write a book, surely one could be used to create a university course. A professor could operate a wiki with other teachers. Or a professor could use a wiki with his or her students, thereby co-innovating course content with the students themselves. Rather than simply being the recipients of the professor's knowledge, the students co-create the knowledge on their own, which has been shown to be one of the most effective methods of learning.
  • The student might enroll in the primary college in Oregon and register to take a behavioral psychology course from Stanford University and a medieval history course from Cambridge. For these students, the collective syllabi of the world form their menu for higher education. Yet the opportunity goes beyond simply mixing and matching courses. Next-generation faculty will create a context whereby students from around the world can participate in online discussions, forums, and wikis to discover, learn, and produce knowledge as networked individuals and collectively.
  • But what about credentials? As long as the universities can grant degrees, their supremacy will never be challenged." This is myopic thinking. The value of a credential and even the prestige of a university are rooted in its effectiveness as a learning institution. If these institutions are shown to be inferior to alternative learning environments, their capacity to credential will surely diminish. How much longer will, say, a Harvard undergraduate degree, taught mostly through lectures by teaching assistants in large classes, be able to compete in status with the small class size of liberal arts colleges or the superior delivery systems that harness the new models of learning?
  • As part of this, the academic journal should be disintermediated and the textbook industry eliminated. In fact, the word textbook is an oxymoron today. Content should be multimedia — not just text. Content should be networked and hyperlinked bits — not atoms. Moreover, interactive courseware — not separate "books" — should be used to present this content to students, constituting a platform for every subject, across disciplines, among institutions, and around the world. The textbook industry will never reinvent itself, however, since legacy cultures and business models die hard. It will be up to scholars and students to do this collectively.
  • Ultimately, we will need more objective measures centered on students' learning performance.
Nils Peterson

Edge 313 - 1 views

  • So what's the point? It's a culture. Call it the algorithmic culture. To get it, you need to be part of it, you need to come out of it. Otherwise, you spend the rest of your life dancing to the tune of other people's code. Just look at Europe where the idea of competition in the Internet space appears to focus on litigation, legislation, regulation, and criminalization.
    • Nils Peterson
       
      US vs Euro thinking about the Internet
  • TIME TO START TAKING THE INTERNET SERIOUSLY 1.  No moment in technology history has ever been more exciting or dangerous than now. The Internet is like a new computer running a flashy, exciting demo. We have been entranced by this demo for fifteen years. But now it is time to get to work, and make the Internet do what we want it to.
  • Wherever computers exist, nearly everyone who writes uses a word processor. The word processor is one of history's most successful inventions. Most people call it not just useful but indispensable. Granted that the word processor is indeed indispensable, what good has it done? We say we can't do without it; but if we had to give it up, what difference would it make? Have word processors improved the quality of modern writing? What has the indispensable word processor accomplished? 4. It has increased not the quality but the quantity of our writing — "our" meaning society's as a whole. The Internet for its part has increased not the quality but the quantity of the information we see. Increasing quantity is easier than improving quality. Instead of letting the Internet solve the easy problems, it's time we got it to solve the important ones.
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  • Modern search engines combine the functions of libraries and business directories on a global scale, in a flash: a lightning bolt of brilliant engineering. These search engines are indispensable — just like word processors. But they solve an easy problem. It has always been harder to find the right person than the right fact. Human experience and expertise are the most valuable resources on the Internet — if we could find them. Using a search engine to find (or be found by) the right person is a harder, more subtle problem than ordinary Internet search.
  • Will you store your personal information on your own personal machines, or on nameless servers far away in the Cloud, or both? Answer: in the Cloud. The Cloud (or the Internet Operating System, IOS — "Cloud 1.0") will take charge of your personal machines. It will move the information you need at any given moment onto your own cellphone, laptop, pad, pod — but will always keep charge of the master copy. When you make changes to any document, the changes will be reflected immediately in the Cloud. Many parts of this service are available already.
  • The Internet will never create a new economy based on voluntary instead of paid work — but it can help create the best economy in history, where new markets (a free market in education, for example) change the world. Good news! — the Net will destroy the university as we know it (except for a few unusually prestigious or beautiful campuses).
  • In short: it's time to think about the Internet instead of just letting it happen.
  • The traditional web site is static, but the Internet specializes in flowing, changing information. The "velocity of information" is important — not just the facts but their rate and direction of flow. Today's typical website is like a stained glass window, many small panels leaded together. There is no good way to change stained glass, and no one expects it to change. So it's not surprising that the Internet is now being overtaken by a different kind of cyberstructure. 14. The structure called a cyberstream or lifestream is better suited to the Internet than a conventional website because it shows information-in-motion, a rushing flow of fresh information instead of a stagnant pool.
    • Nils Peterson
       
      jayme will like this for her timeline portfolios
  • There is no clear way to blend two standard websites together, but it's obvious how to blend two streams. You simply shuffle them together like two decks of cards, maintaining time-order — putting the earlier document first. Blending is important because we must be able to add and subtract in the Cybersphere. We add streams together by blending them. Because it's easy to blend any group of streams, it's easy to integrate stream-structured sites so we can treat the group as a unit, not as many separate points of activity; and integration is important to solving the information overload problem. We subtract streams by searching or focusing. Searching a stream for "snow" means that I subtract every stream-element that doesn't deal with snow. Subtracting the "not snow" stream from the mainstream yields a "snow" stream. Blending streams and searching them are the addition and subtraction of the new Cybersphere.
    • Nils Peterson
       
      is Yahoo Pipes a precursor? Theron sent me an email, subject: "let me pipe that for you"
    • Nils Peterson
       
      Google Buzz might also be a ersion of this. It bring together items from your (multiple) public streams.
  • Internet culture is a culture of nowness. The Internet tells you what your friends are doing and the world news now, the state of the shops and markets and weather now, public opinion, trends and fashions now. The Internet connects each of us to countless sites right now — to many different places at one moment in time.
  • Once we understand the inherent bias in an instrument, we can correct it. The Internet has a large bias in favor of now. Using lifestreams (which arrange information in time instead of space), historians can assemble, argue about and gradually refine timelines of historical fact. Such timelines are not history, but they are the raw material of history.
  • Before long, all personal, familial and institutional histories will take visible form in streams.   A lifestream is tangible time:  as life flashes past on waterskis across time's ocean, a lifestream is the wake left in its trail. Dew crystallizes out of the air along cool surfaces; streams crystallize out of the Cybersphere along veins of time. As streams begin to trickle and then rush through the spring thaw in the Cybersphere, our obsession with "nowness" will recede
    • Nils Peterson
       
      barrett has been using lifestream. this guy claims to have coined it lonf ago...in any event, it is a very different picture of portfolio -- more like "not your father's" than like AAEEBL.
  • The Internet today is, after all, a machine for reinforcing our prejudices. The wider the selection of information, the more finicky we can be about choosing just what we like and ignoring the rest. On the Net we have the satisfaction of reading only opinions we already agree with, only facts (or alleged facts) we already know. You might read ten stories about ten different topics in a traditional newspaper; on the net, many people spend that same amount of time reading ten stories about the same topic. But again, once we understand the inherent bias in an instrument, we can correct it. One of the hardest, most fascinating problems of this cyber-century is how to add "drift" to the net, so that your view sometimes wanders (as your mind wanders when you're tired) into places you hadn't planned to go. Touching the machine brings the original topic back. We need help overcoming rationality sometimes, and allowing our thoughts to wander and metamorphose as they do in sleep.
Joshua Yeidel

Blogging as Pedagogic Practice Across the Curriculum - Serendipity35 - 0 views

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    Teachers are using college-wide blogging tools or free blogging services for different disciplines as a way to address e-portfolios, audience, publishing practices, copyright and plagiarism, authentic writing and writing in a digital age with hypertext.
Peggy Collins

Write for Reuse (Jakob Nielsen's Alertbox) - 0 views

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    Users often see online content out of context and read it with different goals than you envisioned. While you can't predict all such goals, you can plan for multiple uses of your text.
Nils Peterson

War News Radio | Academic Commons - 0 views

  • War News Radio (WNR) is an award winning, student-run radio show produced by Swarthmore College in Swarthmore, Pennsylvania. It is carried by over thirty-seven radio stations across the United States, Canada and Italy, and podcasts are available through our Web site. It attempts to fill the gaps in the media's coverage of the conflicts in Iraq and Afghanistan by providing balanced and in-depth reporting, historical perspective, and personal stories.
    • Nils Peterson
       
      Intersting piece about students working on an authentic problem within the College, but outside its credit awarding structure
  • Robert Fisk, one of the best journalists covering conflicts in the Middle East, described this as a kind of "hotel journalism." "More and more Western reporters in Baghdad" he writes in a survey of media coverage in Iraq, "are reporting from their hotels rather than the streets of Iraq's towns and cities."1 If the journalist in Iraq could prepare his or her reports by relying on phone interviews, Swarthmore students could do that as well.
    • Nils Peterson
       
      Theron brought this work to my attention a couple years ago. They end up using Skype as one of their tools
  • Initially college administrators and faculty explored the idea of incorporating War News Radio into the college curriculum, where students involved in the program could receive credit for their broadcast work. Students took courses through the film and media studies department and completed required readings on the Middle East. However, it was hard to do both things at the same time and the college stopped giving credit, which made the show more focused on reporting. And then it became clear that an experienced journalist was needed to guide the students.
    • Nils Peterson
       
      A couple threads connect here. One is Daniel Pink's Autonomy, Mastery and Purpose (intrinsic rewards) being more important in a creative endevor than extrinsic rewards (course grades). The other idea is a mentor from the Community of Practice rather than from inside the university
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  • students were becoming better reporters and the show became more professional as it moved to a weekly format. Stations throughout the U.S. began to take interest in what WNR was covering as the shows were uploaded to Public Radio Exchange (PRX), a Web-based platform for digital distribution, review, and licensing of radio programs. Students' reports were now being heard by thousands of people in the U.S. and abroad. With this publicity, students felt increasingly responsible for meeting weekly deadlines and producing a high quality program. Currently staff members contribute more than twenty hours of work into every show
  • In addition to placing Swarthmore on the map, it has boosted the number of applicants. WNR is “one of two or three things that have influenced applicants to the college, so that people who want to come to Swarthmore and have to write the essay: "Why Swarthmore?" one of the most frequently cited things in the last few years has been War News Radio,”
Theron DesRosier

Learning from The Wisdom of Crowds | Carnegie Foundation for the Advancement of Teaching - 1 views

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    In The New York Times article, "Scholars Test Web Alternative to Peer Review," Patricia Cohen writes that some humanities scholars are arguing "that in an era of digital media there is a better way to assess the quality of work. Instead of relying on a few experts selected by leading publications, they advocate using the Internet to expose scholarly thinking to the swift collective judgment of a much broader interested audience."
Nils Peterson

Swift Kick Central: Playing Catch Up: Colleges and the Web - 1 views

  • Based on the incredible investment of universities in social architecture: in quads, residence halls and lounges, it's ironic that most universities still do not see the internet as cost effective social venue, despite the countless examples online
    • Nils Peterson
       
      Found this guy because he put our Harvesting Gradebook YouTube in his feed. At this blog, and at Tom Krieglstein he is writing some interesting analysis.
  • Universities just couldn't see how to extend the old value and investment into connecting and learning, to the new field.
  • Universities are following along the same trends of the internet as a whole, with a bit of a lag. College websites are still mostly "web 1.0": characterized by static content, controlled by a centralized office.  Curriculum and learning is still centralized and controlled in learning managment systems like Blackboard. Where there are discussion features in Blackboard, the content stays centralized with the class and is lost at the end of the term. Where there are blogs on university websites, they tend to be written by selected and edited "brand ambassadors" - an attempt to put a real face on a preferred message.This year, often led by the admissions department, it has become fashionable for schools to use social media links on their sites. The thinking, however, is still mostly in the 1.0 paradigm: "follow the school on twitter" or "become a fan of the university on Facebook." In this paradigm, the university is still the focus, a one to many publisher in the center. Based on competition and financial pressures, businesses based on publishing models are scrambling to decentralize, lower cost structures, and move their models towards connecting and aggregating. When will the paradigm shift for the University?
    • Nils Peterson
       
      Is he asking the right, hard question, or, does the publishing model not apply?
Gary Brown

A Measure of Learning Is Put to the Test - Faculty - The Chronicle of Higher Education - 1 views

  • Others say those who take the test have little motivation to do well, which makes it tough to draw conclusions from their performance.
  • "Everything that No Child Left Behind signified during the Bush administration—we operate 180 degrees away from that," says Roger Benjamin, president of the Council for Aid to Education, which developed and promotes the CLA. "We don't want this to be a high-stakes test. We're putting a stake in the ground on classic liberal-arts issues. I'm willing to rest my oar there. These core abilities, these higher-order skills, are very important, and they're even more important in a knowledge economy where everyone needs to deal with a surplus of information." Only an essay test, like the CLA, he says, can really get at those skills.
  • "The CLA is really an authentic assessment process," says Pedro Reyes, associate vice chancellor for academic planning and assessment at the University of Texas system.
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  • "The Board of Regents here saw that it would be an important test because it measures analytical ability, problem-solving ability, critical thinking, and communication. Those are the skills that you want every undergraduate to walk away with." (Other large systems that have embraced the CLA include California State University and the West Virginia system.)
  • value added
  • We began by administering a retired CLA question, a task that had to do with analyzing crime-reduction strategies,
  • performance task that mirrors the CLA
  • Mr. Ernsting and Ms. McConnell are perfectly sincere about using CLA-style tasks to improve instruction on their campuses. But at the same time, colleges have a less high-minded motive for familiarizing students with the CLA style: It just might improve their scores when it comes time to take the actual test.
  • by 2012, the CLA scores of more than 100 colleges will be posted, for all the world to see, on the "College Portrait" Web site of the Voluntary System of Accountability, an effort by more than 300 public colleges and universities to provide information about life and learning on their campuses.
  • If familiarizing students with CLA-style tasks does raise their scores, then the CLA might not be a pure, unmediated reflection of the full range of liberal-arts skills. How exactly should the public interpret the scores of colleges that do not use such training exercises?
  • Trudy W. Banta, a professor of higher education and senior adviser to the chancellor for academic planning and evaluation at Indiana University-Purdue University at Indianapolis, believes it is a serious mistake to publicly release and compare scores on the test. There is too much risk, she says, that policy makers and the public will misinterpret the numbers.
  • most colleges do not use a true longitudinal model: That is, the students who take the CLA in their first year do not take it again in their senior year. The test's value-added model is therefore based on a potentially apples-and-oranges comparison.
  • freshman test-takers' scores are assessed relative to their SAT and ACT scores, and so are senior test-takers' scores. For that reason, colleges cannot game the test by recruiting an academically weak pool of freshmen and a strong pool of seniors.
  • students do not always have much motivation to take the test seriously
  • seniors, who are typically recruited to take the CLA toward the end of their final semester, when they can already taste the graduation champagne.
  • Of the few dozen universities that had already chosen to publish CLA data on that site, roughly a quarter of the reports appeared to include erroneous descriptions of the year-to-year value-added scores.
  • It is clear that CLA scores do reflect some broad properties of a college education.
  • Students' CLA scores improved if they took courses that required a substantial amount of reading and writing. Many students didn't take such courses, and their CLA scores tended to stay flat.
  • Colleges that make demands on students can actually develop their skills on the kinds of things measured by the CLA.
  • Mr. Shavelson believes the CLA's essays and "performance tasks" offer an unusually sophisticated way of measuring what colleges do, without relying too heavily on factual knowledge from any one academic field.
  • Politicians and consumers want easily interpretable scores, while colleges need subtler and more detailed data to make internal improvements.
  • The CLA is used at more than 400 colleges
  • Since its debut a decade ago, it has been widely praised as a sophisticated alternative to multiple-choice tests
Nils Peterson

Daniel Rosenberg - Early Modern Information Overload - Journal of the History of Ideas ... - 1 views

  • During the early modern period, and especially during the years 1550-1750, Europe experienced a kind of "information explosion." I emphasize the word "experience" as this is an essential element to the arguments presented here. There is ample evidence to demonstrate that during this period, the production, circulation, and dissemination of scientific and scholarly texts accelerated tremendously. In her essay, Ann Blair notes that over the course of this period, a typical scholarly library might have grown by a factor of fifty, while Brian Ogilvie demonstrates an equivalent acceleration in the production and consumption of texts in the domain of natural history; and there is a large literature to back both of these arguments up. But the fact of accelerated textual production and consumption is not what is principally at issue here. What is essential is the sense that such a phenomenon was taking place and the variety of responses to it.
    • Nils Peterson
       
      info overload 1550-1750 -- rom printed books
  • She examines the varieties of textual practices "deployed by early modern scholars" in response to a perceived "overabundance of books" during the period between 1550 and 1700, and she argues that historians have paid disproportionate attention to what she calls "literary reading" and not enough to other modes of encountering and engaging textual materials ranging from browsing and skimming to buying and collecting to annotating, cutting and pasting, and dog-earing. For Blair these other modes of acting upon texts are important in all historical moments, but in situations where readers feel themselves overwhelmed by information, they become all that much more crucial and telling.
  • "By the 1580s," Ogilvie writes, "the botanical tyro had to master a tremendous number of words, things, and authorities." And during this period botanical literature increasingly sought to address precisely this concern. Already in the 1550s, with the work of Conrad Gesner and Remert Dodoens, Ogilvie observes a shift from an older form of botanical treatise, descended from the alphabetical materia medica, to a new form organized around "tacit notions of similarity" among different natural types. Not that all of these developments were useful. As Ogilvie notes, the move toward similarity was not a direct move toward scientific taxonomy, and in different works vastly different categorical schemes applied, so that the same plant might be grouped with "shrubs" in one and, in another, with "plants whose flowers please." Eventually, with Caspar Bauhin at the end of the sixteenth century and John Ray at the end of the seventeenth, Ogilvie notes the rise of a new class of scientific literature aimed not only at describing and organizing natural facts but at doing the same work for scientific texts themselves.
    • Nils Peterson
       
      organization strategies. see the TED talk Theron bookmarked recently, new tools to navigate the web by grouping similarly tagged pages
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  • The old encyclopedia of the Middle Ages and the Renaissance based its prestige on its claim to comprehensiveness. But by the middle of the sixteenth century, these claims had become very difficult for any single author or work to support. Ironically, as the plausibility of the old claims weakened, demand for the genre intensified. This is attested to by the great commercial success of the Cyclopaedia and by the still greater success of the renowned Encyclopédie of Diderot and d'Alembert. For the latter, just as for Chambers, the indexical format of the encyclopedic dictionary speaks to an epistemological urgency. In a world of rapid change, quick access to knowledge becomes as important as knowledge itself.
    • Nils Peterson
       
      quick access as important as knowledge itself. Filtering as a modern tool, and powerful search
  • Taken together, these papers suggest that during the sixteenth and seventeenth centuries factors such as an increasing production and dissemination of books, developing networks of scientific communication, discoveries and innovations in the sciences, and new economic relationships all conspired to produce such quantities of new information that a substantial reorganization of the intellectual world was required.
Gary Brown

A concept cluster quiz ~ Stephen's Web ~ by Stephen Downes - 1 views

shared by Gary Brown on 19 May 10 - Cached
  • Not everybody is happy when I say words have different meanings for each person that uses them. But it's hard to escape that conclusion when you actually look at language.
  • Geoffrey K. Pullum writes, "The people who think clarity involves lack of ambiguity, so we have to strive to eliminate all multiple meanings and should never let a word develop a new sense... they simply don't get it about how language works, do they?" A good lesson for the Semantic Web people, no?
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    As we continue to refine the rubric, this short post is a useful reminder of the challenge....and the limits. We struggle in part because the formal assessment experience of many of our partners is not wide or deep, which in turns increases the language challenges.
Theron DesRosier

Linux, Learning, and Sugar Kids | HASTAC - 0 views

  • Like many of the conversations we have here at HASTAC, this project focuses on learning through collaboration, experimentation, and pleasure. For example, rather than applications or tools, each program is called an activity and runs at full-screen, two design choices that derive from this pedagogical orientation. Collaboration is also assumed by the OS; you can invite friends to just about any activity (like writing, painting, web browsing), and everyone who joins will see the same thing.
    • Nils Peterson
       
      collaboration, experimentation and pleasure -- sound more like group play which is a theme running through some of the other HASTAC stuff I have been reading.
    • Theron DesRosier
       
      Thanks Nils, I like the way the interface zooms to different levels of community participation. It assumes and supports collaborative work. Toward the end of the "short video of it in action" (link above), it shows how the system collects everything you do in your "Journal". The Journal identifies the collaborators you worked with on the project along with other information.
Gary Brown

Innovate to Cease Publication ~ Stephen's Web ~ by Stephen Downes - 1 views

  • To say that this publication - Technology Source, and then Innovate - and the work of editor James Morrison was an important influence on my work and my career would be an understatement. I benefited at all levels from my involvement with it, from help with my writing, to exposure to innovative ideas, to the creation of an audience for my work, to Jim's encouragement and support, which was unwavering. My thanks to Jim and to everyone else involved.
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    nothing to add here. I will miss this affiliation.
Gary Brown

Student-Survey Results: Too Useful to Keep Private - Commentary - The Chronicle of High... - 0 views

  • "There are … disturbing signs that many students who do earn degrees have not actually mastered the reading, writing, and thinking skills we expect of college graduates. Over the past decade, literacy among college graduates has actually declined."
  • But a major contributing factor is that the customers of higher education—students, parents, and employers—have few true measures of quality on which to rely. Is a Harvard education really better than that from a typical flagship state university, or does Harvard just benefit from being able to enroll better students? Without measures of value added in higher education, that's difficult, if not impossible, to determine.
  • Yet what is remarkable about the survey is that participating institutions generally do not release the results so that parents and students can compare their performance with those of other colleges.
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  • Requiring all colleges to make such information public would pressure them to improve their undergraduate teaching
  • It would empower prospective students and their parents with solid information about colleges' educational quality and help them make better choices. To make that happen, the federal government should simply require that any institution receiving federal support—Pell Grants, student loans, National Science Foundation grants, and so on—make its results public on the Web site of the National Survey of Student Engagement in an open, interactive way.
  • Indeed, a growing number of organizations in our economy now have to live with customer-performance measures. It's time higher education did the same.
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    The whites of the eyes--the perceptions and assumptions behind the push for accountability. I note in particular the notion that higher education will understand comparisons of the NSSE as an incentive to improve.
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