In a release on the findings, Synergy attributes Microsoft's overall gain in the collaboration market to the widening of its lead in the hosted/cloud segment, as well as to its continued strong premises positioning. Calling Microsoft a "significant disruptor in collaboration," Jeremy Duke, Synergy founder and chief analyst, said the company's "aggressive embrace of all things cloud is opening up ground for further disruption and market share advances."
Is Microsoft's cloud gambit lifting all boats? Synergy's 1Q data shows that, for the first time ever, total quarterly revenues from hosted/cloud solutions are higher than those for premises deployments. Hosted/cloud revenues are up 10% year on year, compared to a 2% loss in premises revenue. Among hosted/cloud options, Synergy's research showed that contact center, voice and UC as a service, video, and enterprise presence/IM enjoyed "particularly strong growth" in the opening quarter of 2015. At 51%, hosted/cloud solutions now account for slightly more than half of the total collaboration market, the firm reported.
Microsoft stands to gain as enterprises become more amenable to getting communications and collaboration from the cloud. "We believe that if Microsoft is successful in rolling out Skype for Business in Office 365, it could take its collaboration opportunity to a whole new level," continued Duke, in his press release statement.