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Customer Support Can't Keep Up With Rise of Social Media | PCWorld Business Center - 0 views

www.pcworld.com/...with_rise_of_social_media.html social media facebook
shared by Kartini Ishak on 15 Jun 11 - No Cached
  • Many companies have social media presence on sites such as Twitter and Facebook and create mobile applications but have not set up the infrastructure to deliver the same level of customer support as their more traditional communication channels
  • The report noted a "huge rise" in the number of customers who now use social networking sites and mobile commerce for business transactions, and said customer service in those areas was often isolated and not keeping pace
  • It is important for companies to fully embrace these newer channels by taking the lead in not only addressing the marketing aspects, but also in developing integrated support to ensure customers receive consistent treatment and quality problem-resolution over their social media and m-commerce communication channels.
  • ...1 more annotation...
  • Companies that expanded their social networking and mobile interaction could increase customer engagement, monitor feedback, generate sales, cut advertising costs and offer location based services
  • Kartini Ishak on 15 Jun 11
     
    It's important to keep up. 
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Google Drive Blog: Four new ways to customize your Google Forms - 1 views

googledrive.blogspot.sg/...-to-customize-your-google.html google forms
shared by Ashley Tan on 09 Sep 13 - No Cached
  • Ashley Tan on 09 Sep 13
     
    1. Progress bar 2. Data validation 3. Embed YouTube videos 4. Add a custom message to closed forms
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Useful Social Media Blog » Blog Archive » Customer service through social med... - 0 views

usefulsocialmedia.com/...-just-as-important-as-we-think social media learning
shared by Kartini Ishak on 20 Jul 11 - No Cached
  • To be fair, things are changing. By the end of the year, 75% of US-based companies expect to use social media for customer service. It’s a reaction to the changing game. Gone are the days when social media was all about marketing through Twitter and Facebook. It’s now an integral tool to ensure you are responsive not reactive, contactable not aloof and authentic not robotic. And increasingly, it’s about solving customer’s issues in real time through social channels, showing your dedication and transparency to your customers.
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Insert custom HTML, CSS, and Javascript - Google Sites Help - 1 views

support.google.com/...answer.py googlesites html e-portfolio
shared by yeuann on 07 Mar 12 - No Cached
  • yeuann on 07 Mar 12
     
    Finally! This should make it much easier for us to customize our e-portfolios in Google Sites.
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Support Your Owned Media Strategy by Creating Graphics - 2 views

www.raidious.com/...-strategy-by-creating-graphics social media template
shared by Ashley Tan on 13 Aug 13 - No Cached
bernard tan liked it
  • Ashley Tan on 13 Aug 13
     
    For MDs and anyone who wants a convenient way to customize their visual presence on social media.
  • Ashley Tan on 13 Aug 13
     
    For MDs and anyone who wants a convenient way to customize their visual presence on social media.
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Businesses Need To Notice SMS Marketing | Social Media Today - 0 views

socialmediatoday.com/...tice-sms-marketing-infographic sms marketing marketing
shared by Kartini Ishak on 12 Jun 13 - No Cached
  • MS marketing needs to be given attention to by businesses because it can be an effective way to reach customers. Consider this: 98 percent of text messages received by people are read. Compare that to the following read rates for other social marketing outlets: 29 percent for Twitter tweets, 20 percent of emails, a dismal 12 percent of Facebook posts.
  • SMS marketing needs to be given attention to by businesses because it can be an effective way to reach customers. Consider this: 98 percent of text messages received by people are read. Compare that to the following read rates for other social marketing outlets: 29 percent for Twitter tweets, 20 percent of emails, a dismal 12 percent of Facebook posts.
  • Kartini Ishak on 12 Jun 13
     
    Let's not forget about SMS Marketing shall we?  98 percent of text messages received by people are read. Compare that to the following read rates for other social marketing outlets such as Twitter, Emails and Facebook posts which sometimes are overlooked.
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woices.com - location based audioguides - 0 views

woices.com audio iphone mobile learning apps geolocation
shared by yeuann on 18 Apr 12 - Cached
  • Listen, create and share FREE geolocalized audioguides.
  • yeuann on 18 Apr 12
     
    A great resource that could be used for customized e-learning tours... wonder how this can be used to enhance learning and understanding?
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Harvard-MIT's edX Brings Research Focus to Cloud Ed | Cloudline | Wired.com - 0 views

www.wired.com/...edx learning instructional web feedback research
shared by yeuann on 08 May 12 - No Cached
  • While edX shares the common theme of scaling the online experience to very large groups, it adds an important component lacking from the various Stanford spin-offs, namely research.
  • EdX partners will be doing more than putting content online, they will be studying how people learn in these environments in an effort to improve both classroom and online learning.
  • yeuann on 08 May 12
     
    According to this article, the most significant factor is not the scaling of online instruction (which isn't a new thing already) _but_ the ability for educators to study how people learn in various environments. Timely and accurate feedback is an essential component, not only for students, but also for educators, in improving the quality and relevancy of education for smaller groups. Personally, I think that the rise of massively open online courses (MOOCs) will ironically lead to a huge increase in the number of customized and localized courses tailored for niche sub-groups. Instead of seeing a huge dissemination of one-size-fits-all education, we will see an increasing diversity of different educational strategies, similiar to how the diversity of an ecosystem increases when its geographic size increases. It's a very exciting time for educators out there indeed...
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Course Registration - Google Docs Templates - 2 views

docs.google.com/previewtemplate google apps
shared by yeuann on 17 Feb 12 - No Cached
  • yeuann on 17 Feb 12
     
    A course registration system implemented in Google Docs. This template lets you send out a customized reply to people who register for a course. Your students can fill out a form to indicate which session they want to attend. Based on other submissions, the script can figure out which sessions are still open and send an automatic reply thanking people for registering and informing them of which session they got into.
  • Ashley Tan on 17 Feb 12
     
    Nice find!
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Google Apps Script - Building a Sites Application: Using Sites and Spreadsheets Together - 0 views

code.google.com/...building-sites-app-part1.html google apps
shared by yeuann on 17 Feb 12 - No Cached
  • yeuann on 17 Feb 12
     
    This could be very helpful for us ETs, especially when creating custom forms. This even allows you to record the Google accounts of the users...
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Adobe Introduces Premium Features for Gaming with Flash Player 11.2; Announces Collabor... - 0 views

blogs.adobe.com/...tion-with-unity-technologies-2 3d game game_development web
shared by bernard tan on 28 Mar 12 - No Cached
  • bernard tan on 28 Mar 12
     
    For the game team. Today we're announcing premium features for gaming with Flash Player 11.2. These will allow game developers to publish advanced games with console quality experiences to Flash Player. We're also excited to announce that we are collaborating with Unity Technologies to enable Unity customers to publish web-based 3D games, like Madfinger's Shadowgun, to Flash Player using the premium features from directly within Unity's tools.
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3G powers Singapore school's 21st century classroom - 1 views

www.networksasia.net/...schools-21st-century-classroom mobile mobile_learning
shared by bernard tan on 03 Apr 12 - No Cached
  • bernard tan on 03 Apr 12
     
    NIE is mentioned in this article talking about mobile technology in schools. And the platform chosen was Windows.... The National Institute of Education of Singapore is assisting teachers with the development of customized curriculum in English, Science and Chinese that leverages the benefits of mobile, Internet-connected, learning devices and provides students with new learning opportunities that are not possible with paper and pencil. We co-design technology enabled lessons with the teachers and provide professional development to teachers that enable them to enact lessons using smartphones. It is critical to empower teachers to orchestrate the transformed classroom to support students' personalized learning," says Professor Looi Chee Kit of the National Institute of Education. All smartphones are equipped with MyDesk, a next-generation mobile learning platform tailored to leverage the capabilities of Microsoft's Windows Phone operating system. MyDesk enables each student to access his or her assignments, relevant websites that contain podcasts, textual material and video clips and educational applications, such as concept mapping, drawing and animating, to practice both self-directed and collaborative learning.
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Moving at the Speed of Creativity - Creating a Customized URL Shortener with YOURLS - 7 views

www.speedofcreativity.org/...ner-with-yourls-ht-tonyvincent URL
shared by Eveleen Er on 28 Nov 11 - No Cached
  • Eveleen Er on 28 Nov 11
     
    technical
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Custom thank you page for googleform - 4 views

www.2webvideo.com/...dation-with-free-jquery-script googleform html design designers
shared by bernard tan on 16 Jan 12 - No Cached
yeuann liked it
  • bernard tan on 16 Jan 12
     
    follow this tutorial and have your own redirected thankyou feedback page
  • ...1 more comment...
  • Ashley Tan on 16 Jan 12
     
    This and the previous resource are nice finds! I shared them on Twitter and the facilitator who helped us with our Google Workshop for Educators (GWE) commented that they were excellent tutorials.
  • yeuann on 18 Jan 12
     
    Thanks Bernard! After looking at the code, it's almost perfect except for one thing: we need to store the form on our own server. (But yes, the Google spreadsheet linked to the form should still be updated automagically.) Would it be ok to use CeL's own server to host our own HTML pages for this purpose?
  • bernard tan on 18 Jan 12
     
    If it's CeL services or related materials, having it in CeL server is not an issue. example : e-Fiesta 2012 registration page. For personal usage or for AGs I advise the htmls to be stored on their own server space.
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NMC Virtual Worlds - 1 views

virtualworlds.nmc.org virtual virtualworlds education
shared by Kartini Ishak on 13 Aug 12 - Cached
  • Kartini Ishak on 13 Aug 12
     
    NMC Virtual Worlds is a program of the New Media Consortium. Our mission is to help learning-focused organizations explore the potential of virtual spaces in a manner that builds on community knowledge, is cost-effective, and ensures high quality. NMC Virtual Worlds provides a palette of premium custom services for education and training, and conducts an ongoing series of events, conferences, and programs. A suite of pro bono services and fellowships are a central aspect of the organization, and reflect our deep commitment to learning and access.
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iTunes customers reportedly under threat from digital thieves | iPhone Atlas - CNET Rev... - 1 views

reviews.cnet.com/...er-threat-from-digital-thieves itunes threat thieves cel
shared by Ashley Tan on 10 Feb 12 - No Cached
  • Ashley Tan on 10 Feb 12
     
    Check our iTunes accounts!
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Useful Social Media Blog » Blog Archive » Seat and Universal case studies; Wh... - 0 views

usefulsocialmedia.com/...tudies-from-seat-and-universal social media case studies
shared by Kartini Ishak on 20 Jul 11 - No Cached
  • New study reveals the prime motivators behind why people follow brands If you’re still looking to justify your social media activity to the board, perhaps the following stat will help: 97% of people say that social media has influenced their decision to make a purchase of a brand or product. Pretty emphatic. And one of several very interesting findings from the team at get satisfaction. They’ve recently released a new infographic on why people follow brands. If part of your role is encouraging people to follow your brand, then it’s worth having a look.
  • Kartini Ishak on 20 Jul 11
     
    How Google+ is used as part of social media and the case studies which are presented
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What is branding and what you want to do with it - 0 views

www.entrepreneurismbible.com/...kb_what-is-branding.htm marketing
shared by bernard tan on 22 Sep 11 - No Cached
  • bernard tan on 22 Sep 11
     
    this article makes me understand it's not how colorful or tons of materials or fanciful stuffs or brochure you feed to your audience's eyes. It is about delivering the kind of services we want, good customer support,quality content or sincerity to help them out and associating those services with the logo or brand. We should think more of the audience point of view to solve their needs than appearing more pushy.
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Google brings Interaction to Education with Google+ Pages | Rebecca Coleman | Social Me... - 1 views

www.rebeccacoleman.ca/...to-education-with-google-pages Facebook Google+ social media interaction education learning
shared by Kartini Ishak on 05 Apr 13 - No Cached
  • A recent study of Google+ showed that it is more popular with parents than students,  which could be a favorable indicator of how popular it is for those educators of the same generation.
  • One example of how teachers are using Google+ Pages to run their classrooms, is that of Mr. McDowell who teaches World History at West Hills High School. Mr. McDowell has made great use of Google’s tools to give students access to documents, schedules, presentations, videos and password protected areas like attendance and grade records.
  • access to Google+ tools and pages from any computer promotes interactivity on the site and is a big hit with educators
    • Kartini Ishak
      Kartini Ishak on 05 Apr 13
       
      A good point to note. Educators are using Google+ for its easy userbility and interactivity
  • ...5 more annotations...
  • Facebook doesn’t offer a platform that supports real-time interactions and information sharing like Google+.
  • Google+ still has a learning curve for all users
  • Google+ Pages provides control for sharing information by allowing you to sort your contacts into “circles”.
  • This provides a new dynamic in which great opportunities for tutoring can thrive.
  • create custom “hangouts” which brings people from within your circles that you select, to interact in a virtual room together.
  • Kartini Ishak on 05 Apr 13
     
    A little backdated article in 2011, but I thought it would be good to start exploring possibilities of Google+ and using it in classrooms
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