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"a guide for selecting and assembling a technological platform to support communities of practice across a large organization. To this end, the report addresses four questions: What makes communities of practice different from garden-variety online communities? Every group that shares interest on a website is called a community today, but communities of practice are a specific kind of community. They are focused on a domain of knowledge and over time accumulate expertise in this domain. They develop their shared practice by interacting around problems, solutions, and insights, and building a common store of knowledge. What categories of community-oriented products exist and what are they trying to accomplish? The ideal system at the right price does not exist yet, though a few come really close. But there are eight neighboring categories of products that have something to contribute and include good candidates to start with. Analyzing these categories of products yields not only a scan of products, but also a way of understanding the various aspects of a knowledge strategy based on communities of practice. What are the characteristics of communities of practice that lend themselves to support by technology? Technology platform are often described in terms of features, but in order to really evaluate candidates for a technology platform, it is useful to start with the success factors of communities of practice that can be affected by technology. The third section of this report provides a table of thirteen such factors with examples of how a technology platform can affect the success of a community in each area. How to use the answer to these questions to develop a strategy for building a platform for communities of practice? Most of the product categories can be a starting point for building a general platform. In fact, this analysis of the field suggests a strategy for approach the task. Decide what kinds of activities are most

Create mission-driven communities Collaborate to capture, refine, share and transfer knowledge Publish knowledge within and across communities Create "community brilliance" through best practice capture, sharing and transfer Choreograph online experiences to engage users in defined processes Apply patented knowledge transfer process to ensure 90+% long-term knowledge retention

"One of our core values is "peer learning." It's kind of a wonky term, but we've grown to love it. Generally we use it as a shorthand for the following framework for learning: Everyone has expertise. We learn by connecting and sharing what we know. We give helpful feedback to each other to improve."

" The SusHouse methodology is in essence a combination of creativity workshops and scenario building together with stakeholders. The methodology has been inspired to a large extend by the methodology developed in the Sustainable Technological Development (STD) Programme of the Netherlands (1992-1997), and in this Programme by the project Sustainable Washing. An important element of the methodology is called 'Back-casting' (think backwards from a desirable or unavoidable future situation). Like in the STD Programme the premise of the project is that in the long term (50 years) a drastic reduction of environmental burden is necessary (factor 20). This reduction will not be reached by just incremental technological innovations. More drastic technological as well as socio-cultural and organisational changes will be necessary. The hypothesis in the project is that there are interesting opportunities for instance in the concepts of sharing, leasing and service-products. The project consists of the following steps: 1. Investigation of functions in countries (Jan 98-Aug 98) 2. Expert interviews and stakeholder enrolling (Jan 98 - Dec 98) 3. Creativity and backcasting workshops with experts and stakeholders (Nov 98-Jan 99) 4. Scenario-building (Jan 99 - Feb 99) 5. Assessment of the scenario's (Feb 99 - Sep 99) 6. Follow Up workshops with experts and stakeholders (Oct 99 - Dec 99) 7. Reporting and spinn-off (Jan 2000 - June 2000) The scenario assessments are threefold: 1. Analysis of environmental gains and impacts (contact information) 2. Assessment of economic consequences and viability (contact information) 3. Assessment of consumer acceptance (contact information) Each of the three SusHouse household functions (Shopping, Cooking and Eating; Clothing Care; Shelter) is being researched in three countries: SCE Clothing Care Shelter Italy X X UK X X Netherlands X X Hungary X Germany X X

"I reluctantly note in my adopted homeland the same sort of polarisation that contaminated Chile before the coup; the same weakening of the bonds of a shared, inclusive national community; the same sense of victimhood among large swaths of the populace, troubled that their command over the traditional contours of their identity is slipping away; the same faulting of intruders, upstarts and aliens for that loss; the same tensions and rage exacerbated by shameful disparities in wealth and power. And, alas, the same seduction by authoritarian, simplistic solutions that promise to restore order to a complex, difficult, menacing reality."