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Introduction to Operational Excellence For most of us, Lean is a common concept by now. By extension, we're also familiar with the idea of continuous improvement; the way we run our business should ultimately be reflective of a chain of efforts to change for the better and reach more perfect efficiency. That's all well and good, but we've seen more and more businesses shying away from simply relying on "continuous improvement" in recent years and instead throwing around the term "operational excellence." While the two terms do ultimately work in tandem, and even though there's some overlap, it's important to understand where the two differ. A good way to think about operational excellence is as the answer or endgame to your continuous improvement actions, it's a state you want to attain through your workplace improvement endeavors. Unlike continuous improvement, however, where you're simply trying to 'always get better', operational excellence has a more clearly defined point where it can be said you've reached your goals. One of the biggest criteria for operational excellence is a horizontal and vertical (so throughout all levels and teams of a company) understanding of how workflow should look and how to correct problems when something isn't flowing correctly. This creates operational excellence because employees are now able to solve their own problems without relying on specialists or management, drastically decreasing downtime and putting them into a preventative rather than a reactive mode when solving problems. Furthermore, operational excellence then frees up your management and executives to focus on advertising and brand/market expansion planning and projects. In short, operational excellence allows a company to achieve continual improvement while still having the resources to put an emphasis on bottom line and market share growth. Operational Excellence Question Posed Sounds pretty awesome, right?! We think so, but you

Transforming into a tech company has become top of mind for executives in all major industries. It is clear that modern technology will fundamentally alter what and how business is done in every domain, sector, and industry. This has led to a call to arms in every enterprise to understand how they can transform into a tech company. The Tech Company Magic Tech companies have fine-tuned the art of bring new digital products and services to the market, quickly, efficiently and effectively and understanding customer feedback to iterate and improve. This capability makes them incredibly agile and leads to faster experimentation that is cheaper and involves less risk. In turn, this enables them to bring new capabilities to the market and even if all do not succeed or get traction, a few do and that drives innovation, customer satisfaction, and growth. From the outside, tech companies appear to be massive juggernauts that are unstoppable and able to crush everything in their path. The 'Non-Tech' Technology has been leveraged in every sector and industry, however, it has almost always been treated as a means to an end, something that is required but never the real value driver for the customer. This has led to the typical organizational structure in enterprises into "Business", "Operations" and "Information Technology". The "Business" arm generates value for customers, the "Operations" team carries out the requirements of the Business team and the "Information Technology" team provides the systems (databases, network and compute) required to "keep the lights on" for the Operations and Business Teams" This structure served enterprises well in the last decades as customers did not have an alternative to directly working with the enterprise and this fortified the value supply chain and also established a hierarchy of sorts within the enterprise where the business looked down upon operations who looked down upon technology. The purpose of

I read an interesting article today about safety by Mari-len De Guzman on Cos-Mag.com, an occupational safety e-magazine for Canadian manufacturers. At the CSSE (or, Canadian Society of Safety Engineering) conference in Niagara Falls this week, Los Alamos National Laboratory safety expert, Todd Conklin, spoke about how many manufacturing and industrial companies look at safety issues. He pointed out that, rather than continually blame operator-error for most failures and safety problems, it is more systemic, stating that: workers get hurt when they find themselves in situations where it's hard to be safe and easy to get hurt. With that in mind, he offered several potential causes for failure or safety incidents and ways to combat them. First, he said that humans make mistakes, so he advised that it is important to anticipate those potential mistakes and have several levels of defensive safety measures. Next, he suggested that companies should anticipate that unforeseeable events can happen, and WILL happen, so employers and safety managers need to keep this in mind. Learning is another tip Conklin pointed out. Whenever something bad happens, the best defense next time is to learn as much as we can from the event. We can learn many things, like defenses, unsafe speeds, too much load, proximity to dangerous equipment or products, etc. Finally, he also advised managers to approach safety or failure issues (and the operators involved) with caution. He warned that being positive and asking things in a proactive manner can give a much better reply or response, as follows: Instead of asking a worker, "what have you done, now?" ask them, "how do we set this up so failure doesn't happen again." By asking the right question, employers can get a more operational-centric answer. I really thought this was great info. It might seem like common sense to some, safety matters and needs to be one step ahead of the production line. I also more or less agree with Con

Lean has been helping companies streamline their production, eliminate waste, and generally improve the way things are done for many years. Initially, the concepts behind lean were primarily used only in companies and facilities that were directly involved with physical product creation, such as manufacturing plants, factory floors and things of this nature. However, over time the lean methodologies have been adapted and implemented in almost every other type of business, ranging from health care to information technology, and many more. When done properly, lean can help improve virtually any work environment to help eliminate waste, improve communication, and to help ensure that the products or services being developed are indeed something customers will be interested in. For instance, when working in an information technology environment, it is important to be able to understand how lean strategies can be implemented, and why they are so important. The following are some of the most significant reasons why lean IT strategies should be taken seriously by any company that uses technology in their business (which is almost all of them!). Lean Promotes Ownership One of the things about lean strategies in an IT environment is that virtually every task completed is owned by an individual. Even if a person does not do all the work for a particular project, he or she will be directly responsible for overseeing it. This creates a sense of ownership, which can help in a variety of ways. It will give other teams a single point of contact for obtaining updates, providing feedback, or requesting changes. This will also allow the owner of a specific project to drive the progress directly, rather than having to rely on large committees or other types of groups to receive pertinent information. It is important to note that just because one person owns a process or project does not mean that he or she can simply dictate things to other groups. Instead, that person is there to

In the past decade, cell phone usage while driving has sprang up as a major driving safety issue in the United States and many other developed countries. Originally, teens were the primary target of anti-texting and driving campaigns, but now that cell phone usage is standard amongst a multitude of demographics, the issue has become more broad and is impacting a larger population. According to OSHA's page on Distracted Driving: The human toll is tragic. DOT reports that in 2009, more than 5,400 people died in crashes linked to distraction and thousands more were injured. "Texting while driving" has become such a prominent hazard that 30 states now ban text messaging for all drivers. OSHA - Distracted Driving From checking Facebook, to making phone calls, to checking in with friends and loved ones via text, cell phones have become distracting in the workplace as well, and many companies have, in recent years, implemented cell phone policies on usage to help to maintain productivity. Just like with regular driving, however, cell phones also present a safety risk to workers on the job, especially when machinery and vehicles are being used. In this blog post, we're going to cover various aspects of cell phone workplace safety with regard to work sites. Cell Phone Workplace Safety and Transportation Many of the most problematic workplace instances of cell phone distraction, just like in the rest of the world, come from those who are constantly driving. In your company, this might mean that a delivery truck driver gets distracted and hurts a worker on their way in or out of your warehouse, or it could mean that they injure a civilian or damage someone's property while out on a delivery. Either case you want to avoid, and with damage or injuries to outside parties, you have even less coverage (no worker's compensation, etc.) than if you had an incident contained to workers and company property. The best way to void these distractions are to set hard rul

At the backbone of any successful production operation is worker safety. You know it, I know it, and yet it's still talked and written about thousands of times every single day. Usually in the name of ongoing improvement, these discussions and articles namely touch on the technical aspects of safety programs: Writing procedures, keeping signage up to date and code, the maintaining and use of personal safety equipment, the elimination of hazards in the work space, the list goes on and on. However, one topic seldom touched on is attitude and mindset with regard to safety - and this extends beyond the employees themselves. In fact, as a manager, it is YOUR responsibility to first don a mindset that allows you to think openly and improve your operation with the best interests of all of those involved in mind. In this blog post, we're going to go over a few ways to keep your safety operations positive, effective, and constantly improving.

To those who are used to a warehouse environment, walking through the maze and sorting out the various items safely might sound like a walk in the pack. To the visitors or new employees it is a different story altogether. Huge warehouses can be quite complicated especially with the various equipment's and different chemicals everywhere. There is hence a need for vigilance to ensure all the relevant people are informed on how the operations within the premises are run. Safety Safety within the warehouse is vital if the basic objective of an organization is to be achieved. It is imperative that the employees and any visitors feel safe within the workplace precincts. Warehouse signs can play an important role in this. Warehouses can be dens of danger if there are no adequate safety measures in place. Studies have shown that hundreds of workers die every year from work related injuries. These can result from; electrical faults, contact with hazardous chemicals, tripping from a slippery floor, a blast from explosives or from a forklift gone wrong. The hazards are many and so are the solutions. There are tens of stipulations on how employees' safety can be safeguarded but the most important of them is through the use of signs. Labeling of the various hazard areas can go a long way in ensuring that employees and visitors are adequately informed of the lurking dangers and appropriately informed on the precautionary measures to take. Effective signs The key purpose of signs is to inform or convey a specific message to another individual or individuals. Warehouse signs serve the same purpose and ensure that employees are well informed of what they are expected to do. To achieve this hence these signs should be well designed and written. The message to be conveyed should be clear with no room for ambiguity. The signs should be written in a language that is easily understandable to all without discrimination. If English is used, it is important to use another common lan

According to the Insurance Information Institute, 40% of businesses affected by a natural or human-caused disaster never reopen. When disaster strikes, consumers can only wait so long before moving on to another supplier or service provider if you are not able to get operational in time. Insurance might help to recover some of your loses, but it will do little to replace your customers. More importantly, the safety and well-being of your employees as they cope with disaster is a hefty task in itself to take on. In light of recent events, many organizations are left wondering, are they ready and prepared when disaster strikes? So just what does it mean to be ready? Investing in a preparedness program can make all the difference in the world when disaster strikes and promote an internal belief that your company is ready for disaster when it strikes. This policy should reflect the mission and values of your organization that can be implemented seamlessly throughout the company. Focal points of your preparedness program should detail specific goals including: The overall safety and protection of your employees, visitors, and any other persons that may be at your facility when a disaster occurs. Don't forget to account for persons with disabilities and special needs. Keeping customer service operations functional Protection of assets, both in the physical and electronic form Environmental protection and contamination prevention Companies image and reputation Having a team to help continue the improvement and implementation of your program is vital to its success when needed. Your team should meet regularly to continue the development and focus of the program. Each individual will have their own role and responsibilities when disaster strikes, a proper preparedness program will identify these, insuring an accountable team to help in the recovery process. How do you know what to plan for? It's impossible to predict what the next disaster will be, but accounting f

Make Construction Safety a Priority Everyone knows that construction sites can be very dangerous. The more you know about the types of danger you will face, however, will help you to take steps toward keeping everyone safe. Look over the following 10 safety facts and see what you can learn about how to improve the overall safety of your facility. In addition to using this information to help you to make safety improvements, you can also show these items to the workers at any site so they can be more aware. Some of these facts may surprise people, and cause them to be more aware of their surroundings. According to OSHA, "Nearly 6.5 million people work at approximately 252,000 construction sites across the nation on any given day. The fatal injury rate for the construction industry is higher than the national average in this category for all industries." 10 Tips to Improve Construction Safety Fact #1 - Losing your Load On construction sites people use machines to lift and move all sorts of things on a regular basis. Whether it is lifting wood or metal beams, or you are digging out dirt to prepare to lay a foundation, this is an essential part of most jobs. The vast majority of times this type of activity goes very smoothly and the jobs are completed without incident. The fact is, however, that having loads come loose while in transit is actually a leading cause of injury on construction sites. You need to keep in mind that even if you don't lose the entire load, people can be severely injured from even one thing falling out of a crane or back hoe. With this in mind, people working on site need to know to stay well away from this machinery, and the machine operators need to know to avoid moving items when people are nearby. Fact #2 - Entering and Leaving Heavy Machinery Another safety issue related to working with heavy machinery is related to operators getting on and off of the rigs that they will be working on. While this is something that they of

The cutting edge platforms for today will be the commoditized platforms of tomorrow. As the technology matures and evolves, the previous generation of technology becomes easier to build and deploy enabling a rush of vendors to capitalize on it by making it accessible to the largest possible customer base. This puts enterprises in the nontechnology sectors in an awkward position. Often not ready to consume the latest and greatest technology due to parts of their stack unable to leverage new technology and requiring upgrade to and deployment of the stepping stone technology, these enterprises have to choose between vendor lock-in in a multi-year software and service contract or risk building and implementing a version of the older technology in-house. Business Drivers of Infrastructure-as-a-Service The biggest risk in building technology platforms in-house is the risk of commoditization. The argument played out with the debate over internal vs. public clouds. Initially, enterprises were hesitant to leverage public clouds with several of them opting to build internal, private clouds. Building a cloud is hard. Operating and maintaining a cloud is even harder. Ensuring that the cloud is running on and leveraging the best in class technology requires dedication to the cause. This is often missing in non-technology enterprises by design given they are driven by different and separate business drivers and considerations. A cloud service provider is motivated to ensure the best in class service and technology because that drives revenue for them. An enterprise whose main business is not offering cloud or software services will not be motivated by the same drivers and thus there will be an inherent difference in their approach and success with building and delivering an internal cloud. Business Drivers for Platform-as-a-Service The same argument (public vs private clouds) applies to platforms. Building the best in class platforms that offer the ability to develop cuttin

Technology Congestion is a not a recent phenomenon but the urgency around Digital Innovation and Digital Transformation has brought it front and center. Technology Congestion is a point in the Digital Journey where multiple technology initiatives, executed in parallel become entangled with each in a state where none of the initiatives, hampered by inter dependencies, prioritization, and cost, is able to complete, make progress and deliver business value. Modern Experiences Require Multiple Technologies Building a consumer driven, customer centric experience that truly delights and moves business KPIs requires several technologies to come together in almost a magical experience. This means that not on boarding and deploying multiple technologies is not an option or possibility. Enterprises have to build competencies in multiple technologies (and they have multiple strategic options to do so) and this can be a daunting task. Managing Technology Dependencies Often, an app-centric methodology requires a complete focus on the user and customer's experience. Delivering that experience can requires technologies that leverage each other or are inter-dependent on each other. Inter-dependencies can be sequential i.e. Technology A is required to be installed and operational before Technology B can be initialized. Inter-dependencies can also be matrixed i.e. a service X might require service Y to be complete and Service Y requires Technology B. Inter-dependencies can also be circular where System M feeds information into System N and System N, in turn, provides feedback to enable System M to iterate and improve. Innovation To A Screeching Halt Technology congestion can stall innovation. Sorting out dependencies can delay innovation and new product development and cause the enterprise to become anti-app-centric. The net impact is lost time and energy in technology installation and deployment with less than ideal focus and attention on customer value and user experience.

One of the key milestones on the Digital Journey starting with a Digital Strategy, Digital Transformation and then sustaining on Digital Innovation is the point where the enterprise reaches a point of data maturity powered by a single, organization wide, consistent version of the truth including the state of the customers and the state of the business and the state of the employees. This point is critical as it becomes the launchpad for several, forward looking initiatives including Artificial Intelligence, ChatBots, Blockchain etc. "Complete" A Complete version of the truth ensures that the following criteria is met: Entity Pivot The key entities that need to be tracked to generate a complete, comprehensive version of the truth are the following Employee Employees, regardless of customer facing or not, need to be understood including where they excel vs. struggle and where their struggle impact the customer experience. Key information about employees that should be tracked is what the employees are working on, how productive they are and how often they introduce delay and errors in business processes. Business Business visibility requires that the enterprise be able to track key metrics such as customer lifetime value, customer attribution, customer acquisition cost and customer satisfaction. In addition, the stage of the customer ranging from prospect to commit to paying customer to abandoned needs to be tracked. In addition, the customer's quality of service and experience needs to be tracked and understood. Customer The most critical of the three is the understanding of the customer. Customer KPIs have a direct impact on and are completely impacted by the Business and Employee KPIs. It is extremely important to understand how customers are searching for, discovering, learning, understanding, using and continuing to use the product and services delivered by the enterprise. In addition, it is important to understand what capabilities drive what kin

In the video below, we take a GoPro camera ride along with a tower climber as he scales to the top of a 1768 foot tall antenna. The worker slowly climbs on increasingly smaller and precarious looking ladder rungs, all while toting a 30 pound tool bag behind him, occasionally assisted by his climbing partner. The video, aptly titled "The most dangerous job in the world," is stirring up a lot of controversy, especially because it has simply shed light on a profession most people didn't even know existed. Tower climbers are often hired by cell phone companies to adjust antennas and mechanisms located at the top of their cell towers; they are often required to climb thousands of feet into the air. However, the even scarier part is that in many cases, they do not even use any sort of safety cable. In the video, a voice over remarks that OSHA regulations allow for this type of "free climbing" method. As it turns out, most experts are confused as to where the video makers got that idea, as there's nothing to be found in the OSHA guidelines that condones such procedure. In fact, to the contrary, OSHA has published findings highlighting the lethality of this particular profession and method, noting that AT&T alone has had 15 cell tower workers die from falls since data started being collected in 2003. What's even worse is that sanctions against cell companies have been nearly non-existent, and not once has OSHA gone after the larger providers, despite their high mortality rates. Part of this may be due to a loophole (indeed perhaps the very same one that the video cites as "allowing" for such a dangerous climb) that won't hold companies liable for the unsafe behavior of independent contractors if they don't have knowledge of it. In short, a contractor, knowing full well their workers will be free climbing, can simply not communicate to a cell company as such which in turn gives them plausible deniability. Why Should You Care As A Business Owner? ​No

Effective marketing also means effective communication with existing and prospective clients, so every business should make an effort to come up with methods to establish a connection with their clients. If you are operating a business, you must be aware that one great method to achieve this is to come up with excellent signage that will serve as a bridge between your business and your customers. With this, you may want to consider purchasing label maker software that will accommodate of your label printing needs. Why Opt For Label Makers? It is a fact that you can go about and look for commercial label printing if you want to accomplish the branding and labeling needs of your business. However, doing this can lead to higher marketing expenses which would have been reduced if you just depend on label makers. A lot of companies are opting for label makers for many good reasons like the following: They are simple and very convenient to use Very flexible as they can help produce labels of varying sizes Can reduce the business operating cost by a huge percentage Can be used for small and large scale marketing levels Very affordable and comes in different types and designs Depending on the size and output of different labeling and sign printing machines, using a label maker serves as a great way to establish a business without having to spend huge sums on expensive marketing strategies.

Sentiment, Sentiment Analysis, Sentiment Tracking have become a hot topic with multiple 'AI' startups focussing on providing sentiment driven insights to enterprises. The number of such startups points to the potential that enterprises see in Sentiment analysis and the impact it has on how the enterprise plans, operates, executes and delivers value. Sentiment Analysis is process of extracting sentiment (emotion or feelings) captured in signals that are embedded in various types of media such as print, text, audio, video, images etc. For example, if a reporter submits a report on a particular enterprise, the sentiment embedded in the article can point to how excited, worried, upbeat or impassive they might are about the enterprise. This sentiment can be then used by the enterprise to understand the perception about the enterprise that the external market carries and whether that perception is improving, degrading or staying unchanged. This insight can be used by the enterprise to improve their go to market plans, change their PR strategy or even go deeper and change their product strategy. Sentiment Analysis Is Not New The tracking, measurement and use of Sentiment is not a new scenario. Enterprises have been leveraging the output of sentiment analysis for a long time. User surveys, focus groups, market research, customer interviews etc. are all examples of generating data to perform and track sentiment. Similarly, influencer marketing through association with influencers or events or organizations with a certain perception or sentiment associated with them is a common technique to improve the enterprise's own sentiment. Sentiment Analysis and strategizing based on the analysis is a common and required function for any enterprise. Sentiment Analysis Using Artificial Intelligence With the advent of Artificial Intelligence (AI), enterprises now have another technique in their kitty to understand how they are perceived in the market and how that perception i

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Frankly speaking, Microsoft's newest operating system has come with lots of new cool features that were previously non-existent in all the other previous versions of Windows. A good example is how Microsoft decided to move from the Start feature of the older versions to a whole new Metro Start feature. Some long term users of Windows 8 might require such an Administrator Account.In this article we are going to learn on how to enable the Administrator Account in Windows 8 because in real sense it is not missing but it is disabled.

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We are a different AI company. See how our LearnCloud brings together your entire enterprise to operate on the same "information plane" towards an exponential increase in efficiency. Jenny is responsible for customers at Acme Corp Jenny feels she is driving blind. She realizes the ground truth but often it is too late. The information is spread across multiple applications & systems. Even when available, it does not help her look into the future so that she can act & save the day Sarah is a Support professional at Acme Corp Sarah feels she has her hands tied behind her back. She has to manually process each & every issue. Her job is tedious and inconsistent. She is not able to leverage patterns across issues & across support professionals. John is a salesperson at Acme Corp John is frustrated with antiquated tools & late arriving insights He has to manually scour the internet for information about his prospects & their changing strategies. He has to talk to many people to understand the state of the customer. By the time he understands the current state, it is often too late to prevent abandonment or drive the expansion People like them encounter these problems all the time which causes frustration and attrition for them and their customers. How does this happen?

Digital Transformation is tough, even for seasoned technologists. This is because it is a transformation of an organization at its core. Everything from culture, technology, ideation, development, integration, delivery, and support needs to fundamentally shift to be more customer-centric, service driven, automation first and experimental in nature. No wonder that a lot of organizations take a long time and a lot of investment to see ROI from their digital transformations. Here are 5 signs that your digital transformation might be in trouble. Culture mistrusts the core digital transformation team You are spawning new initiatives before completing previous ones Decisions are top down with low accountability at the leaf nodes You tend to focus on technology stacks with little focus on customer value Inter-organization politics stifles cross-organization scenarios Culture mistrusts the core digital transformation team It is almost impossible to make an entire organization aware and participate in digital transformation at the same time. There are exceptions but in our experience, starting out with a core digital transformation team is a much better strategy than otherwise. This team should be enabled to attack a limited set of important and business relevant problems, build cutting-edge solutions and use them as examples to train and evangelize digital transformation strategies to the rest of the organization. However, the more entrenched an organization in the old way of doing things, the harder they might this central team. Resistance can be active and passive such as refusal to share data or provide the relevant context of the problem. An organization that does not set up the early crusaders for success almost always has a much harder time showing value from their digital transformation activities. You are spawning new initiatives before completing previous ones Executing on a digital transformation strategy is much harder than defining the strategy especially fo