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One of the key milestones on the Digital Journey starting with a Digital Strategy, Digital Transformation and then sustaining on Digital Innovation is the point where the enterprise reaches a point of data maturity powered by a single, organization wide, consistent version of the truth including the state of the customers and the state of the business and the state of the employees. This point is critical as it becomes the launchpad for several, forward looking initiatives including Artificial Intelligence, ChatBots, Blockchain etc. "Complete" A Complete version of the truth ensures that the following criteria is met: Entity Pivot The key entities that need to be tracked to generate a complete, comprehensive version of the truth are the following Employee Employees, regardless of customer facing or not, need to be understood including where they excel vs. struggle and where their struggle impact the customer experience. Key information about employees that should be tracked is what the employees are working on, how productive they are and how often they introduce delay and errors in business processes. Business Business visibility requires that the enterprise be able to track key metrics such as customer lifetime value, customer attribution, customer acquisition cost and customer satisfaction. In addition, the stage of the customer ranging from prospect to commit to paying customer to abandoned needs to be tracked. In addition, the customer's quality of service and experience needs to be tracked and understood. Customer The most critical of the three is the understanding of the customer. Customer KPIs have a direct impact on and are completely impacted by the Business and Employee KPIs. It is extremely important to understand how customers are searching for, discovering, learning, understanding, using and continuing to use the product and services delivered by the enterprise. In addition, it is important to understand what capabilities drive what kin

At the backbone of any successful production operation is worker safety. You know it, I know it, and yet it's still talked and written about thousands of times every single day. Usually in the name of ongoing improvement, these discussions and articles namely touch on the technical aspects of safety programs: Writing procedures, keeping signage up to date and code, the maintaining and use of personal safety equipment, the elimination of hazards in the work space, the list goes on and on. However, one topic seldom touched on is attitude and mindset with regard to safety - and this extends beyond the employees themselves. In fact, as a manager, it is YOUR responsibility to first don a mindset that allows you to think openly and improve your operation with the best interests of all of those involved in mind. In this blog post, we're going to go over a few ways to keep your safety operations positive, effective, and constantly improving.

What is the fear? The most disturbing and cribbed question by the common mind is like "What our elders will say?" Or "What our society will say?". The most generally dread topic amongst the youth is "OMG, you are still single, you don't have an ideal carrier", you don't earn enough. Etc.