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Tips & Tricks for Efficiently Tracking Lean Projects Recently, we wrote about a couple of problems facing many Lean practitioners. These were problems that hindered their learning process and often caused overconfidence. Amongst the advice to help combat these problems arose the need for detailed tracking and note taking with regards to practice and progress. Being able to accurately track not only the effects but also the process of a Lean project is critical to ongoing success, and is a key to stimulating growth amongst not only the receiving end of your project objectives, but also amongst the employees and Lean practitioners themselves. To start off, let's take a look at the current state of Lean project tracking for many Lean practitioners. A recent LinkedIn discussion posed the very question of project tracking, and sought to understand a few different distinct metrics. In addition to measuring the effectiveness of any program when it comes to completion, tracking can also be about measuring the scope of your projects, so that you can accurately project what the effects will be before you actually reach the stage at which you expect them. Part of this "scope" involves tracking exactly who is involved with your project, who is affected, and how they are progressing in their respective tasks. Where we are now First of all, it's important to evaluate the current methods that are prevalent in Lean record keeping. The LinkedIn discussion starter, self-identified as Ian R., mentions in his opening post that, when he last posed the question about a year ago, the consensus was that most practitioners were simply using excel spreadsheets for their tracking needs. While there's nothing wrong with relying on Excel for the basics, other users were quick to offer up some slicker alternatives, signaling a sharp (and welcomed, in our book) departure from some of the more basic methods. Unsurprisingly, there exist several specialist software applications whose n

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The quality or the lack thereof can be a huge contributing factor to a fractured and sluggish digital journey where ROI is hard to achieve and results come in short supply. The quality of data has a direct impact on the ability of the enterprise to be aware of relevant events, its reaction time, the decision time and its action time. A clear and concerted effort is required to measure and improve the data quality to drive better decisions and actions. Common Quality Issues The following are the most common quality issues Comprehensiveness Comprehensiveness quality issues refer to key attributes or data points missing from the data collected by the enterprise. This can occur when the data producing systems or the data delivery networks have glitches or malfunction or are incorrectly configured to miss entire rows of data or attributes of the data. Integrity Integrity quality issues refer to the corruption of the values of key attributes to contain unidentifiable or unreadable data. When key attributes are empty or null when they are by design, not allowed to be empty/null or when an attribute contains a value that does not meet the specifications of the type of the attribute for example, a string column contains an integer or a timestamp column contains a string not parse-able into a timestamp. Integrity of data is important before data can be included in the data set to drive analysis, decisions and actions. Sampling Sampling quality issues refer to the inclusion or exclusion of a certain percentage of the records in a data set with the assumption that the remainder records are good, representative sample of the original data set. Bad or inaccurate sampling can lead to a distorted view of reality and that can lead to bad decisions. In addition, sampling itself can make the data set inappropriate for certain types of analysis that require the entire dat set to be utilized for training. Filtering An upstream filtering scheme can end up removing too many or

One of the key milestones on the Digital Journey starting with a Digital Strategy, Digital Transformation and then sustaining on Digital Innovation is the point where the enterprise reaches a point of data maturity powered by a single, organization wide, consistent version of the truth including the state of the customers and the state of the business and the state of the employees. This point is critical as it becomes the launchpad for several, forward looking initiatives including Artificial Intelligence, ChatBots, Blockchain etc. "Complete" A Complete version of the truth ensures that the following criteria is met: Entity Pivot The key entities that need to be tracked to generate a complete, comprehensive version of the truth are the following Employee Employees, regardless of customer facing or not, need to be understood including where they excel vs. struggle and where their struggle impact the customer experience. Key information about employees that should be tracked is what the employees are working on, how productive they are and how often they introduce delay and errors in business processes. Business Business visibility requires that the enterprise be able to track key metrics such as customer lifetime value, customer attribution, customer acquisition cost and customer satisfaction. In addition, the stage of the customer ranging from prospect to commit to paying customer to abandoned needs to be tracked. In addition, the customer's quality of service and experience needs to be tracked and understood. Customer The most critical of the three is the understanding of the customer. Customer KPIs have a direct impact on and are completely impacted by the Business and Employee KPIs. It is extremely important to understand how customers are searching for, discovering, learning, understanding, using and continuing to use the product and services delivered by the enterprise. In addition, it is important to understand what capabilities drive what kin

The Adventure of Reducing Risks and Hazards in the Workplace Whenever starting a new job, it can be difficult to figure out exactly what you should be doing, and how it needs to be done. When I started working at a new facility as a safety manager, I began my first day with a meeting with the facility manager. The meeting was set up so he could tell me what was expected of me in my new role, and provide other details of the job. I was quite surprised when the meeting took less than two minutes, and the only objective I was given was to 'reduce risks and hazards in the workplace.' I asked for some clarification or guidance in what exactly he was looking for, but he simply said that I was hired to improve safety, and he was leaving the task of finding out how to do it in my hands. He gave me a sheet of paper with some information about what resources I had available, including my annual safety budget and told me to get to work right away. I should point out there that I had several years experience as a safety manager at a large company, which is why I was brought in to this new facility. The facility had recently been cited by OSHA for a variety of safety hazards, and there were even some fairly severe injuries that occurred in the previous months. The facility owners made it clear that safety was a priority for them, and they were willing to do whatever it took to pass inspections, and keep the employees safe. Planning My Safety Program While that initial meeting was unique, to say the least, I was also quite excited about the opportunity. It is quite rare that a safety manager is given such flexibility, and I wanted to make sure the manager wouldn't regret that decision. I got to work right away planning my safety improvement program. OSHA Safety Sign Guide I wanted to make some quick changes to help improve safety in the short term, and then also plan out ways to create a culture change within the facility so everyone would be more safety focused. I kne

Your facility probably has many written safety procedures-hazard communication or emergency response, for example-but do you have a comprehensive health and safety management system (HSMS)? OSHA mandates many kinds of safety plans, but there is no federal mandate regarding a health and safety system that covers all other safety plans (though some states do require one). This system governs how safety works in your facility and gets everyone involved. If OSHA doesn't require an HSMS system in your state, then why bother implementing one? While a safety system does require a lot of work, the benefits are numerous. Not only will employee morale improve, the number and severity of injuries will be reduced and production may actually increase. Safety, it turns out, is good for business. OSHA also recognizes businesses that have used effective HSMS to achieve lower-than-average injury and illness rates through their Voluntary Protection Programs. Data suggests companies that have developed these kinds of safety systems have seen positive results. According to OSHA: "Companies in OSHA's Voluntary Protection Program, VPP, all of whom have implemented comprehensive safety and health management systems, experience lost workday incidence rates that are 60% to 80% lower than their industry counterparts. They also experience reduced absenteeism and turnover, improved productivity, and lower Workers' Compensation costs. Safety and health management works and adds to the company's bottom line profits." Getting a health and safety system started at your workplace takes a lot of legwork, so let's take a look at how to begin and how to get everyone from management to employees on the work floor involved. Management Leadership Business-Meeting-1 For a health and safety system to be effective, it can't just be left entirely up to a safety manager. Management needs to set the tone for the program and demonstrate their commitment to it by providing necessary polic

The GHS and You - 5 Big Changes April 10, 2014 by Tony Ferraro If your workplace handles chemicals, particularly as the initial producer or as a distributor to clients, it's time to familiarize yourself with the global harmonization system (GHS) of classification and labeling chemicals, or the GHS, for short. What is the GHS? The GHS, first proposed to the United Nations in 1992, is an attempt at bringing some uniformity to the chemical labeling procedures of the developed world. Member nations, based upon their own time-frames, signed on to promise to convert to the GHS method of labeling chemical substances by a certain date. The idea was and still remains to make international business and production easier by having chemical labeling procedures that wouldn't slow down import and export, and would be easy for everyone involved to understand. This also greatly reduces transport costs as materials aren't having to be re-labeled or re-inspected as they cross borders. Last, but certainly not least, the GHS protects workers by ensuring the risks of handling any given material are clearly stated in an easy to understand manner from the beginning. According the UN's publishing of a GHS guide, the following are succinct statements of the GHS' most important goals: Defining health, physical and environmental hazards of chemicals: Creating classification processes that use available data on chemicals for comparison with the defined hazard criteria; and Communicating hazard information, as well as protective measures, on labels and Safety Data Sheets (SDS). OSHA.gov - GHS What does this mean for me? In the United States, the time-frame for adoption is staggered over several stages. On March 2012, the final rule for how workplaces should adopt their policies was published, and employees were required to be trained on these new procedures by December 1, 2013. Interestingly enough, the adoption of the standard by product manufacturers is not required until Ju

Modern, RESTful APIs are not considered standard, table stakes and expected out of any new project, effort, application, system, service or product. It has become so normal to talk about developer interfaces, developer adoption, application development and innovation in the same breath as APIs that a distinct effort to build APIs for a new product or service seems out of place and abnormal. APIs are the defacto standard of app development. So where do we go from here? We believe that APIs are about to enter the second growth spurt. APIs will evolve from not just interfaces and integration enablers into the rockets that propel enterprises towards innovation and market dominance. Here are three key trajectories that will lead the next API evolution and revolution. Innovation - Starts, and Ends with APIs All modern technologies such as Artificial Intelligence, Machine Learning, ChatBots, Analytics, BlockChain etc. begin and end their stories with APIs. APIs are what enables the communication between front-end user interfaces and the backend technology services. All new machine learning capabilities offered out of the big four tech companies have seen the light of day through APIs. Intent & Sentiment extraction, Topics, Categories, Summarization, Image Recognition, Entity Extraction etc. are all capabilities powered by Machine Learning, Natural Language Processing that is ultimately being delivered as APIs to application developers. Similarly, ChatBots are typically designed to get the user entered text, use an intent API to determine intent and then use a service API to respond to the user conversationally or with a service. Clouds - Multi-Cloud, Hybrid Cloud As the big three cloud providers grow their market share and attempt to attract attention, increasingly, enterprises need to think about how they minimize their risk by building in the flexibility to switch their cloud provider if and when they need. In addition, hybrid architectures or a cloud migration

A3 image via Reliableplant.com Today, I was looking for a decent A3 problem-solving template for an engineering friend who was planning on implementing a lean program for his company, and I came across a helpful article on ReliablePlant.com by Larry Rubrick and a cool A3 powerpoint presentation at PowerShow.com (don't hit download, just hit play). As many people may know, the A3 format originated around the type of paper (A3, 11″x17″ sheet) that the Toyota Production System engineers used to base their problem-solving templates - with the mindset that using only one piece of paper kept the thinking process focused and simple. The A3 is said to be one of the main building blocks of Lean thinking. On the report, a problem is identified and then it follows a process of successive stages (including objectives or goals) by which it may be solved, or at least lessened. I liked the examples Rubrick offers in his post, starting with the requisite Toyota A3, and moving on to others, including an A3 at Ford in the United States (which is meant for a typical copy paper size, 8.5 X11). Other A3s can end up getting more illustrative, but the gist of it is best represented in the simplicity of the TPS template, I think.

A night out with your girlfriends is fun, but it can get expensive and most certainly result in an unbearable hangover. If you're long overdue for a catch-up with your friends, why not invite them over for a girls' night in? From a chick-flick marathon to a spa night, there are many ways to make your night in just as fun as clubbing. 5. Watch a chick flick Let's start with the girls' night in staple: the good old chick flick. Sure, these are not the most ambitious films ever made but did European arthouse cinema ever get you through a break-up? Thought so. To spare you the frantic scrolling through Netflix, here are some film suggestions for all types of chick flick fans. If you're feeling nostalgic, watch the rom-com classics like When Harry Met Sally, Pretty Woman, Notting Hill, Four Weddings and A Funeral, You've Got Mail, Bridget Jones's Diary, or 50 First Dates. Looking for something more modern? Give new Netflix releases a try: To All the Boys I've Loved Before, Sierra Burgess Is a Loser, Isn't It Romantic, and Always Be My Maybe. Pro-tip: If you picked a film just to realise it's not hosted on British Netflix, try a VPN. Short for Virtual Private Network, VPN lets you bypass geo-blocking and access the Netflix film directory in other countries. 4. Get crafty Doing crafts together is a guaranteed way to have a good laugh and unleash your inner child. Does anyone in your group have a hidden talent? If you've got artsy friends, ask them to prepare a simple workshop for the group. You can even plan a few differently themed crafting nights and take turns to teach each other. ADVERTISEMENT Otherwise, there are plenty of easy adult crafts ideas online. You can make your own scented candles, try decoupaging old furniture, or continue with the home spa theme and make a DIY soap. Whichever you pick, make sure to get all the ingredients beforehand and budget enough time to complete the masterwork. 3. Make your own face masks No need to go t

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