How To Improve Any Service By Simplifying It | Co.Design: business + innovation + design - 0 views
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one of the best ways to improve any experience is to simplify it--to remove complications, unnecessary layers, hassles, or distractions, while focusing on the essence of what people want and need in that particular situation.
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Offering simplicity within a complex domain is likely to be so appreciated and valued by customers that it ends up being perceived as a luxury.
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One way to carve out a luxury niche is by simplifying--by making it easier for customers to use a product or service without having to waste time thinking about it or sorting through too many options.
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