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One of the most common mistakes made when designing social applications is focusing immediately on rich, heavyweight interactions rather than lightweight ones. All the best social experiences online map closely to how offline social experiences work: offline, people build relationships slowly, one lightweight interaction at a time.

Every now and again we have more heavyweight interactions, such as family dinners, big nights out with friends, birthdays, anniversaries, family vacations and so on. But if we hadn’t built the relationship through many lightweight interactions over time, we’d have no interest in the heavyweight ones. The aggregation of many lightweight interactions is very powerful. It builds deep relationships, and helps people curate parts of their identity.

It is important that social experiences are emotional, and content that arouses emotion rather than reason is supported and encouraged throughout the experience. Resist the temptation to fill experiences with factual data about people, companies or brands, and focus on how people feel about these things.

Get ready for a world where whether you land a particular job doesn't depend so much on what's written on your resume, or even on glowing references former employers, but instead, on information about you floating around the web.

Taking a look at a candidate's online activity, which will also include public Facebook and Twitter postings, can tell you how much passion a person has for the subject matters they'll be dealing with, Bounds says. It can also give clues about how well regarded the candidate is, based on who's following them.

Bounds says the information Path.To collects this way will only be "additive"--it will act as bonus points, as it were, underlining someone's fit for a particular position. The information, he says, will never be used to knock points off a candidate's score.

at the conference there was also a welcome developing story urging content strategists to expand the range of their work and take a more active role in creating new ways of consuming, sharing, and dreaming up ways that content can be transformative. It’s a progression from, “I found what I was looking for” to “Look what I found!”

71% of smartphone users search because of an ad they’ve seen either online or offline; 82% of smartphone users notice mobile ads, 74% of smartphone shoppers make a purchase as a result of using their smartphones to help with shopping, and 88% of those who look for local information on their smartphones take action within a day.

These are some of the key findings from “The Mobile Movement: Understanding Smartphone Users,” a study from Google and conducted by Ipsos OTX, an independent market research firm, among 5,013 US adult smartphone Internet users at the end of 2010.

General Smartphone Usage: Smartphones have become an integral part of users’ daily lives. Consumers use smartphones as an extension of their desktop computers and use it as they multi-task and consume other media.81% browse the Internet, 77% search, 68% use an app, and 48% watch videos on their smartphone 72% use their smartphones while consuming other media, with a third while watching TV 93% of smartphone owners use their smartphones while at home 

Often when innovation is the goal, there’s pressure to create an original product with an unusual name. But sometimes following a completely obvious path is an effective, albeit counterintuitive, way to achieve a design that is easy to use and ultimately popular. Take, for instance, Facebook’s design approach. On Facebook.com, which will likely soon have one billion global users, all of the company’s successful features -- “Photos,” the “Like” button -- have names that are less about clever and more about direct, descriptive utility. And doing the obvious is not just what Facebook does in the arena of naming and branding. The company has been working on bringing real-world human actions and interactions in an online social context. People share photos in real life. They tell their friends what they like. They share information. Facebook is simply creating software and interface design that replicate these aspects and then naming them in the clearest way possible, almost to the point of where they don’t seem named at all. The result is proven usability and immense popularity.

Understanding the unarticulated needs of a product user, anyone interacting with a service, or even a team that converges in a space to collaborate and solve problems, enables solutions that inspire, surprise, and surpass expectations.

Recent research suggests that emotions hold the secret to viral web content. Articles, posts, or videos that evoke positive emotions have greater viral potential than something that evokes negative feelings, but both do a better job recruiting clicks than neutral content. The finer details tell a similar story: triggering high-arousal emotions, such as anger or humor, is a surer path to click gold than triggering low-arousal ones, such as contentment or sadness.

positive emotions best negative ones, any emotion bests none at all.

content evoking high-arousal emotions (in this case, awe, anger, and anxiety, emotions that tend to whip us into action) went viral more often than articles evoking a low-arousal emotion (sadness, an emotion that often leaves us subdued).