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Pedro Gonçalves

HOW TO: Get the Most Out of Facebook Insights for Small Business - 0 views

  • By going to facebook.com/insights and clicking the “Insights for your Domain” box, Bill can easily copy a bit of code onto his website and link it to his Facebook account. By doing so, Bill can see how users of his website are interacting with his content including what users are “liking” and sharing with their Facebook friends.
Pedro Gonçalves

Facebook rolls out Page Insights with simpler metrics, better publishing tools, and eng... - 0 views

  • Tools to publish better content: All the metrics for positive interactions (likes, comments, shares and clicks) and negative interactions (hide post, hide all posts, report as spam, unlike page) have been aggregated into a post-specific score card. Facebook says this lets marketers evaluate positive and negative metrics side-by-side for each post. Insights about people interacting with your page: Page Insights now allows administrators see not only who they’ve reached but also who they have engaged. This should be useful for figuring out how content resonates with different audiences.
Pedro Gonçalves

Wired to Share: New Research from ShareThis and Digitas Reveals Important Insights into... - 0 views

  • “Everyday, we see more and more leading brands explore new ways to both identify and engage influential women online.  The strategy may be proven, but the key to success still revolves around authentic and engaging content that begs to be shared and earns its way into conversation.”
Pedro Gonçalves

The Engagement Project: Connecting with Your Consumer in the Participation Age - Think ... - 0 views

  • the brands that win will prioritize engagement over exposure. They will flip the traditional approach of using mass reach to connect with the subset of people who matter on its head. They will super-serve the most important people for their brand first and use the resulting insights and advocacy to then broaden their reach and make the entire media and marketing plan work harder.
  • This generation has grown up living digital lives. This has fundamentally changed their relationship with media and technology — and with brands. They don’t want to be talked at, but they do want to be invited in to the discussion. They thrive on creation, curation, connection and community. As a result, we call them Gen C. The behaviors of Gen C have less to do with the year they were born and more to do with their attitude and mindset. For example, while 80% of people under 35 are Gen C, only 65% of Gen C is under 35 [1].
  • Gen C cares more about expressing themselves than any generation before.
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  • More than half of Gen C use the internet as their main source of entertainment, and 66% spend the same or more time watching online video as watching television [2].
  • Conversation drives Gen C, especially when it’s aligned with their interests. They are hungry for content that they can share and spread, no matter where it comes from: other people, content providers, brands.
  • The majority -- 85% -- of Gen C relies on peer approval for their buying decisions [2]. The under 35 set will be 40% of the population by 2020. But more importantly, by then, we’ll all likely be Gen C.
  • Gen C has a camera in their pockets, so the stuff they capture and curate looks more common, ordinary, even pointless at times. But the ordinary-ness of it all is what is extraordinary. Pictures of the everyday-ness around them allow them to find new meaning, as if they are seeing things for the first time.
  • They record every detail and then curate that content to reflect their personal values and how they see the world. In fact, 1 in 4 upload a video every week and nearly half upload a photo every week [2]. It’s their way of controlling how they want to be perceived by others
  • Giving them a way to add their own uniqueness to an experience gives them a reason to add it to the collage of their lives.
  • Giving them content that matches their definition of quality has become their expectation, not a nice to have.
  • Well-thought-out, useful and interesting branded content has more opportunity than ever to contribute meaning to people’s everyday lives. But there is also greater risk than ever from messaging that doesn’t feel authentic, relevant, personalized, and participatory.
  • Gen C wants to give us signals of their interest. They are looking to connect directly with brands that create experiences that offer something relevant and valuable, and they expect that we’ll be ready and willing to act on those signals and continuously improve the quality of our interactions with them.
  • Rather than starting by thinking about how to reach or broadcast to as many people as possible to get to those who matter, what if we began with engaging those who matter the most. We could prioritize surfacing the 5% — and make our entire plan better by learning from their interactions and leaning on their advocacy to expand our reach in a smarter way. We wouldn’t be abandoning “reach”; we’d be reorienting our thinking towards greater “engaged reach”?
  • By turning the reach-driven funnel upside down, we’re in effect creating an ‘engagement pyramid’. The engagement pyramid isn’t just about retention and growth of our existing customer base. It’s about starting with the 5% who will be most interested in what we have to say and most willing to speak for us. This group not only includes current customers, but also those most likely to influence others toward your brand.
  • you need to be “always on” because Gen C is “always on”.
  • Prioritize content, beyond commercials
  • Some of today’s most successful brands realize the power of their fans to help generate content that they in turn surface to a broader group.
Pedro Gonçalves

Mary Meeker's Latest Internet Trends Report: 5 Insights for Facebook Marketers - 0 views

  • There were 2.4 billion people on the internet at the end of 2012, up 8% from 2011.
  • While many Facebook advertisers justly focus on the US, UK and Western Europe, a lot can be said about considering other countries.  India, Indonesia and Brazil and Mexico are among the top 5 countries on Facebook according to Socialbakers.
  • Compared to TV, there is a significant discrepancy in the amount of time consumers spend on mobile devices relative to advertising spend.  While we spend 12 percent of our time on mobile devices, mobile advertising dollars only account for 3 percent of total spending.
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  • Advertising is a key way that Facebook will monetize its 751 million mobile users.   Earlier this year, the number of active daily visitors checking Facebook on mobile devices surpassed people checking the social network on the web.
  • Photos are still the most popular item of personal content that we share right now with nearly 550 million+ photos shared each day on various internet services and this is expected to double within the next 12 months.
  • Advertising in the News Feed has moved towards bigger pictures and richer media and it will continue to go in that direction.
Pedro Gonçalves

Why Storytelling Is The Ultimate Weapon | Co.Create: Creativity \ Culture \ Commerce - 0 views

  • Guber argues that humans simply aren’t moved to action by “data dumps,” dense PowerPoint slides, or spreadsheets packed with figures. People are moved by emotion. The best way to emotionally connect other people to our agenda begins with “Once upon a time…”
  • Is “telling to win” just the latest fashion in a business world that is continually swept with new fads and new gurus pitching the newest can’t-miss secret to success? Or does it represent a real and deep insight into communications strategy?
  • I think it’s a real insight. I’m a literary scholar who uses science to try to understand the vast, witchy power of story in human life. Guber and his allies have arrived through experience at the same conclusions science has reached through experiment.
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  • fiction seems to be more effective at changing beliefs than writing that is specifically designed to persuade through argument and evidence.
  • Why are we putty in a storyteller’s hands? The psychologists Melanie Green and Tim Brock argue that entering fictional worlds “radically alters the way information is processed.” Green and Brock’s studies shows that the more absorbed readers are in a story, the more the story changes them. Highly absorbed readers also detected significantly fewer “false notes” in stories--inaccuracies, missteps--than less transported readers.
  • When we read dry, factual arguments, we read with our dukes up. We are critical and skeptical. But when we are absorbed in a story we drop our intellectual guard. We are moved emotionally and this seems to leave us defenseless.
  • stories can also function as Trojan Horses. The audience accepts the story because, for a human, a good story always seems like a gift. But the story is actually just a delivery system for the teller’s agenda. A story is a trick for sneaking a message into the fortified citadel of the human mind.
  • storytelling is a uniquely powerful form of persuasive jujitsu
  • we are beasts of emotion more than logic. We are creatures of story, and the process of changing one mind or the whole world must begin with “Once upon a time.”
Pedro Gonçalves

Study: Four out of 10 Mobile Ad Clicks are Worthless - 0 views

  • As much as 40% of clicks on mobile ads are so-called worthless clicks, offering no return on investment for the advertiser, according to a new study.
  • The study, which was released on Wednesday, was commissioned by Trademob, a Berlin-based mobile app marketing platform. The company analyzed six million mobile advertising clicks on 10 of the biggest mobile advertising networks. Conclusion: Advertisers are wasting a lot of money on mobile ads.
  • The study, which was released on Wednesday, was commissioned by Trademob, a Berlin-based mobile app marketing platform. The company analyzed six million mobile advertising clicks on 10 of the biggest mobile advertising networks. Conclusion: Advertisers are wasting a lot of money on mobile ads.
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  • 22 percent of ad clicks are “misclicks,” or accidental clicks, and 18 percent were fraudulent. Those accidental and fraudulent clicks had a conversion rate of less than 0.1%.
  • A similar study conducted a year ago said 47% of clicks on mobile ads were worthless
Pedro Gonçalves

Why Millennials Don't Want To Buy Stuff | Fast Company - 0 views

  • A writer for USA Today shows that all ages are in on this trend, but instead of an age group, he blames the change on the cloud, the heavenly home our entertainment goes to when current media models die. As all forms of media make their journey into a digital, de-corporeal space, research shows that people are beginning to actually prefer this disconnected reality to owning a physical product.
  • Even in this strange new world, the economic laws of scarcity apply, and they are precisely what's shifting. To "own something" in the traditional sense is becoming less important, because what's scarce has changed. Ownership just isn't hard anymore. We can now find and own practically anything we want, at any time, through the unending flea market of the Internet. Because of this, the balance between supply and demand has been altered, and the value has moved elsewhere.
  • The biggest insight we can glean from the death of ownership is about connection. This is the thing which is now scarce, because when we can easily acquire anything, the question becomes, "What do we do with this?" The value now lies in the doing.
Pedro Gonçalves

Twitter Drives New Insights in the Social Sciences - 0 views

  • a landmark 2009 study by Nicholas A. Christakis of Harvard and James H. Fowler of the University of California, San Diego. The results suggested that a person’s decision to vote can influence hundreds of people linked through their social network to head to the polls. 
  • While highly regarded by social scientists, that study, as well as similar research by the same researchers concluding that obese people influence their friends to put on weight, faced the homophily question. Do your friends vote because you vote, or do people who have an interest in politics tend to associate with one another?
  • Did your obese friends cause you to become overweight, or did you choose obese friends because they're similar to you?
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    • Pedro Gonçalves
       
      Nervermind the fact that looking only at the universe of twitter users inherently skews the results...
  • In his own study, Macy analyzed words expressing mood in 500 million tweets sent between February 2008 and January 2010. He found that people’s mood, as measured by their tweets, tended to be elevated in the morning and to decline as the day progressed. Weekends tended to be “happier” days, although mood peak started later in the morning, possibly reflecting twitterers' tendency to sleep in. Most remarkable, Macy said in an interview with Science magazine, was that the tweets showed a similar pattern across the 84 countries where the tweets originated, suggesting that the daily mood curve is fundamentally human rather than cultural.
Pedro Gonçalves

Creativity Is Really Just Persistence, And Science Can Prove It | Fast Company | Busine... - 0 views

  • although the experience of insight is sudden and can seem disconnected from the immediately preceding thought, these studies show that insight is the culmination of a series of brain states and processes operating at different time scales."
  • This echoes the favored Fast Company definition of creativity, that it's finding the connections between seemingly unrelated things.
Pedro Gonçalves

How our brains work when we are creative: The science of great ideas - The Buffer Blog - 0 views

  • Among all the networks and specific centers in our brains, there are three that are known for being used in creative thinking. The Attentional Control Network helps us with laser focus on a particular task. It’s the one that we activate when we need to concentrate on complicated problems or pay attention to a task like reading or listening to a talk. The Imagination Network as you might have guessed, is used for things like imagining future scenarios and remembering things that happened in the past. This network helps us to construct mental images when we’re engaged in these activities. The Attentional Flexibility Network has the important role of monitoring what’s going on around us, as well as inside our brains, and switching between the Imagination Network and Attentional Control for us.
  • 1. an idea is nothing more or less than a new combination of old elements 2. the capacity to bring old elements into new combinations depends largely on the ability to see relationships
  • Preparing your brain for the process of making new connections takes time and effort. We need to get into the habit of collecting information that’s all around us so our brains have something to work with.
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  • A series of studies have used electroencephalography (EEG) and functional magnetic resonance imaging (fMRI) to study the neural correlates of the “Aha! moment” and its antecedents. Although the experience of insight is sudden and can seem disconnected from the immediately preceding thought, these studies show that insight is the culmination of a series of brain states and processes operating at different time scales.
  • Drop the whole subject and put it out of your mind and let your subconscious do its thing.
  • As we engage our conscious minds in other tasks, like sleeping or taking a shower, our subconscious can go to work on finding relationships in all the data we’ve collected so far.
  • Seth Godin wrote about how important it is to be willing to produce a lot of bad ideas, saying that people who have lots of ideas like entrepreneurs, writers and musicians all fail far more often than they succeed, but they fail less than those who have no ideas at all.
Pedro Gonçalves

Why You Should Never Pay For Online Reputation Defense - 0 views

  • the best approach may be to get your fans to support your reputation for you.
  • Reputation defenders will do anything from passively monitoring social media to creating paid, positive reviews in order to counteract negative posts - and dominate the first page of search results. (For more insight on how the process works, see Brian Proffitt's post: Inside The Mysterious World Of Reputation Management.)
  • Wyer's advice for businesses looking at negative reviews is to stay positive. In almost every instance, an aggressive rebuttal will look defensive. “Our experience is that, in most cases, this approach only antagonizes the attacker and this, in fact, can escalate the online conversation, accusations and attacks.”
Pedro Gonçalves

The Future Of Technology Isn't Mobile, It's Contextual | Co.Design: business + innovati... - 0 views

  • shift toward what is now known as contextual computing
  • Amazon’s and Netflix’s recommendation engines, while not magnificently intuitive, feed you book and video recommendations based on your behavior and ratings. Facebook’s and Twitter’s valuations are premised on the notion that they can leverage knowledge of your acquaintances and interests to push out relevant content and market to you in more effective ways.
  • four data graphs essential to the rise of contextual computing: social, interest, behavior, and personal.
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  • They throw into relief the larger questions of privacy policy we’re currently wrestling with as a culture: Too much disclosure of the social graph can lead to friends feeling that you’re tattling on them to a corporation. The interest graph can turn your passions into a marketing campaign. The behavior graph can allow people who wish you harm to know where you are and what you’re doing. And revealing the personal graph can make it feel like an outside entity is quite literally reading your mind.
  • companies are actively constructing these graphs already. These products and services are in the market today, but most in existence target only one or two of these graphs. Few are pursuing all four, both given the immaturity of the space and a lack of clear targets to shoot for. This has the unintentional effect of highlighting the risks of using such services, without demonstrating their benefits. For the potential of contextual computing to be realized, these data sets must be integrated.
  • In an ideal contextual computing state, this graph would be complete--so gentle nudges by software and services can bring together two people who are strangers but who could get along brilliantly and are in the same place at the same time. It could be two people who share a friend and who simultaneously move to Omaha, where neither person knows a soul.
  • It’s easy for data to depict what you actually do instead of what you claim to do. Sensors do the job. So do, if less elegantly, self-reporting mechanisms. This data can sit in pivotal contrast to the interest graph, allowing computers to know, perhaps better than you, how likely you are to go for a jog. It would be useful, too, for a travel site that notes how you tell friends you’d like to visit China but records that you only vacation in Europe. Rather than uselessly recommending vacation deals to Beijing, a smart travel app would instead feed you deals to Paris or Berlin. The behavior graph provides the foundation, to some extent, of Google Search, Netflix recommendations, Amazon recommendations, iTunes Genius, Nike+ run tracking, FourSquare, FitBit, and the entire "quantified self" movement. When mashed against the other three graphs, there’s a potential for real insight.
  • Within a decade, contextual computing will be the dominant paradigm in technology.
Pedro Gonçalves

Social Shares Is Where the Money Is Especially on Facebook | Adweek - 0 views

  • Facebook's News Feed algorithm gives up to 1,300 percent more weight to shares than likes when it comes to what’s shown near the top of a user’s feed, affecting a promotion’s viral performance, said Dennis Yu, CEO of social media insights firm BlitzMetrics.
  • "Brands should focus on storytelling to create real engagement."
Pedro Gonçalves

Study: Facebook Leads to 24% Sales Boost | Adweek - 0 views

  • the company found that media plans that included Facebook saw 24 percent more new sales than those that didn't.
  • Facebook’s head of measurement and insights Brad Smallwood said Aggregate Knowledge’s findings are "pretty consistent with independent studies we run looking at offline transactions." He pointed to one announced in October with Datalogix that indicated campaigns focused on reach saw a 70 percent higher ROI than those aimed at clicks.
  • Facebook was "very strong" when it came to channels that first encountered a user, Jakubowski said, but was not usually the last channel to see a user before they convert. That last-click attribution, for better or worse, is what helped Google establish a multibillion dollar advertising business. “Where Facebook gets last-touch credit is where it’s the only place on the planet that reached that user,” Jakubowski said. Facebook tends to factor in a couple days or weeks before a user converts, he noted. Smallwood emphasized that marketers shouldn’t look at Facebook in silo but consider an entire media mix and attribute success through multi-touch attribution.
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  • during Q4 Facebook delivered a 68 percent lower cost-per-acquisition than other channels, though Jakubowski declined to specific the average CPA advertisers saw on Facebook. "Facebook is a bargain right now. My customers would like to keep it that way," he said.
Pedro Gonçalves

On Mobile, Google Demotes The Click | Fast Company - 0 views

  • You click. You buy. An advertiser pays. In an over-simplified sense, that’s how desktop digital advertising works. That system doesn’t work as well on mobile, however, where an estimated 40% of clicks are accidents (or fraudulent) and advertisers are still wary of their value. Research firm eMarketer projects that advertisers will dedicate just 2% of their budgets to mobile advertising this year--even though customers are increasingly logging in through their mobile devices.
  • At Google and other companies that sell advertising, the golden question has become not how to get consumers to simply click more mobile ads, but how to measure effectiveness beyond the click--even if that means tracking offline actions or purchases made on another screen.
  • “There’s this incredibly new, incremental engagement point called ‘out and about’ or called ‘sitting on public transportation’ or called ‘at home on the couch in front of the TV' and these are places where we didn’t used to be connected,” Jason Spero, Google's head of mobile ads for the Americas, tells Fast Company.
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  • In these new mobile settings, maybe success for an ad doesn’t mean lots of clicks or even lots of online purchases. Maybe it means phone calls, or foot traffic to stores. Maybe it means someone searches for something now and later follows up on a desktop computer. Google has been exploring ways to measure all of these possibilities.
  • About 30% of restaurant searches and 25% of movie searches take place on mobile devices. About 25% of YouTube traffic is mobile. But according to earnings reports the company filed with the SEC, its cost-per-click fees and profit margins are smaller for mobile advertising products than for similar advertising on its websites.
  • A Google spokesperson says that on average, campaigns see on average a 6% to 8% increase in average click-through rate when brands include a click-to-call phone number in an ad.
  • aims to turn foot traffic into a measurable outcome of mobile ads, something that it has already done with phone calls. With a click-to-call ad offering, users can click a phone number within their search results to call an advertiser who has sponsored the term.
  • He argues that it makes more sense to measure effectiveness of mobile advertising by metrics such as reach, frequency, and recall--like TV--than by the same click-through metric on which desktop digital advertising relies.
  • Facebook's Head of Measurement and Insights, Brad Smallwood, recently made a similar argument for all digital advertising, desktop included. He wrote in a blog post that when brands focus on reach rather than clicks on Facebook, they have 70% higher return on investment from their campaigns. T
Pedro Gonçalves

Want to Build Engagement? Be Inclusive - Boris Groysberg and Michael Slind - Harvard Bu... - 0 views

  • Leaders at some companies have begun to include employees — not just senior executives, corporate spokespeople, and other authorized communicators — in the work of telling their company story. "Employee-generated content" is one term for this practice. Our term for it is inclusion, and it's one element of a new leadership model that we call organizational conversation.
  • That's a big departure from how leaders have traditionally managed the flow of ideas and information within their company. And, not surprisingly, there is a reluctance within many organizations to move in that direction. Recently, when we surveyed participants in an Executive Education program at Harvard Business School, more than half of them (51%) said that the goal of "encouraging employee voice" had "no priority" or had a "low priority" at their company.
  • People today are skeptical of slickly produced brand messages. They're skeptical of slick official spokespeople, too. Leaders who want to build public trust in their company brand, therefore, often recruit employees to serve as brand ambassadors. Training people who work for a company to speak for that company is a marketing practice that doubles as an engagement-building practice.
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  • It's hard to break free of the mindset that treats communication as a control function. But many leaders find that ceding control over what employees say on company channels — on an intranet discussion forum, for example — means gaining a new way to tap into the talent, the insight, and the passion of their people. They also find that self-policing by employees works to keep such discussion from going off-track.
Pedro Gonçalves

Nielsen: Online Ads Show Biggest Increase Globally in Ad Spending - 0 views

  • According to a new report from consumer researcher Nielsen, Net advertising saw the biggest increase among all ad spending worldwide in the first quarter, with a 12.1 percent increase compared to a year ago at the same time.
  • The report, called the Global Adview Pulse, also found increases in all other media, except magazines. Radio was second with a 7.9 percent increase, followed by outdoor advertising with 6.4 percent, ads in cinemas at 4.1 percent, newspapers at 3.1 percent, and 2.8 percent for TV. Magazines dropped 1.4 percent in ad spending.
  • Ad budgets in North America grew by 2.1 percent, and recession-hit Europe dropped 1.4 percent — the only region to see a decline.
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  • Advertising spending in emerging markets is increasing faster than in the worldwide market
  • Globally, advertising was up 3.1 percent in the first quarter year-over-year to US$ 128 billion, following a strong finish last year.
  • In terms of total dollars spent, TV is still king with the most spending. The growth in TV market ad spend, like the growth in overall spending, was region-dependent. In the emerging markets of the Middle and Africa, for instance, TV soared 33.8 percent, while it grew only 4 percent in North America.
  • The evolution of print advertising is also heavily region-dependent, meaning that any predictions about the demise of print might best specify a location. Magazine ad spending actually increased by 7.6 percent in Latin America, for instance, but dropped by 5 percent in the U.S. Newspapers showed a similar difference, increasing by 10.3 percent in Latin America and dropping by 2.1 percent in the U.S.
  • However, the growth in online advertising was consistently strong around the planet. The Middle East and Africa again led, with 35.2 percent, followed by Latin America at 31.8 percent and Europe at 12.1 percent. Radio also saw growth in every region.
Pedro Gonçalves

Content Marketing: Start With Your Story - 0 views

  • Joe Pulizzi, founder of the Content Marketing Institute and one of the first evangelists for content marketing, describes content marketing as: //Zone: 300x250 googletag.display('div-gpt-ad-1336852434508-3'); … a marketing technique of creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience — with the objective of driving profitable customer action.”
  • In the past, editors and reporters held companies captive, and we vied for their attention to cover our products, services or insights on trends. But no longer.Today, communities and influencers have overtaken the importance of media outlets, and the responsibility of reporting has shifted to the marketing department. In fact, many organizations now consider themselves publishers rather than marketers. And that’s smart
  • A good story entices someone to want to know more, and they transition to the next step: engagement.
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