The Design of Everyday Things is a best-selling[1] book by cognitive scientist and usability engineer Donald Norman about how design serves as the communication between object and user, and how to optimize that conduit of communication in order to make the experience of using the object pleasurable. One of the main premises of the book is that although people are often keen to blame themselves when objects appear to malfunction, it is not the fault of the user but rather the lack of intuitive guidance that should be present in the design.
Anyone who is actively involved with instructional design has at some point used the ADDIE model (Analyze, Design, Develop, Implement, and Evaluate) for their course development. This model is one of (if not the) most popular structures used by training designers today.
My name is Shannon and I am a learning and development geek. There, I said it. Not only is L&D my chosen field, but it is also my passion. It may be a serious condition-I look at internet support sites, YouTube videos, and Slideshares and I'm either amazed by the learning experience or I'm thinking about how it could be tweaked.