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"Jules Rincon started a topic 9 months ago (2012-10-25 October 25th: Yesterday, we made a significant update to Amara, including a number of bug fixes and a new infrastructure setup that makes Amara much more robust in case of AWS failures. As part of the update, we re-index all the videos in the system. Last night during the update we had a few video indexing issues, which may have made it seem like videos disappeared from your team. We attempted to repair this last night, but need to make some additional changes before the repair is complete."

Example of how issues caused by an upgrade should be announced in the Updates and News board of the help forum. A similar announcement should be made about the issues caused by the June 29, 2013 upgrade: - Disappeared subtitles and subtitle revisions (solved) - Slow server -> Bad Gateway (perhaps solved) - Disappeared video language setting in Amara video pages - Problem with viewing subtitles in player - Subtitle editing problems - Legacy translation editor replaced by Legacy transcription editor - Deleted line breaks etc: the post could be marked "in progress" so as to accomodate new issues.

"Jules Rincon started a topic 7 months ago (2012-12-20) We're excited to share with you the infrastructure upgrades, as well as the new team dashboard and user profiles. We have some under-the-hood improvements around the corner that will make way for the new editor and streamlined workflow system. Team dashboard New team landing page will direct users towards tasks (or untranslated/uncaptioned videos, if workflows are off), based on their personal language settings. Shows user's active tasks at top, and will generally help people find relevant subtitling jobs for any team, even if most of the recent videos have been subtitled. Updated user dashboard and profiles Users can now see all the activity they've done over time, plus have a nicer layout with larger user avatar (image) and list of videos they've added to Amara. Updated message area Users can now see more details for inbox + sent messages, plus can mark all messages as read. In the coming weeks, we're about to have a bunch of new automated testing functionality come online, which will speed up our test/release process even more. We'll keep you posted!"

1. Team dashboard suggestions remain unusable due to language settings being made even cruder than they were during the Dashboard preview. See "Preview of Amara Team Dashboard" http://support.amara.org/support/discussions/topics/9105 , last comment; "Scrap the team dashboard page" http://support.amara.org/support/discussions/topics/10229 2. Users' profiles: the content of the main (activity) tab has been disrupted by the June 29, 2013 update in many users profiles. This doesn't mean that this topic should be updated, but a new official "Updates and News" topic should be created about the June 29, 2013 upgrade, and the issues with team dashboards and activity in users' profiles should be addressed.

"Claude Almansi started a topic 3 months ago (2013-04-18) Feedback situation on this Help forum boards: Your suggestions to make Amara great ... Out of the so far 50 posts in this "Your suggestions to make Amara great" board, which is the only board where Amara staff can label posts to indicate the progress of suggestions, only 7 have received such feedback labels, of which 3 are wrong and one I can't check: A. Wrongly labeled "Implemented": 1 Add a feature that imports Youtube machine Auto Captions directly into Amara for editing. It still impossible to import YouTube autocaptions directly. B. Wrongly labeled "Planned": 2 Restore the Send a message link in users' profiles. The link has been restored 2 months ago, but the request to change the label made then in a comment has been ignored. Independent subtitle sets for each video. It's now been possible to again differently time subtitles for a video C. (Hopefully) correctly labeled "Planned": 3 Representing each volunteer's work. Give more info about the implications of team settings choices. Reliable history of revisions. D. ? "Planned": 1 Allow us to save & exit "approve"-tasks. (I don't know whether it's been implemented or not, because I don't do such tasks). So that's 3, perhaps 4 suggestions out of 50 that got a hopefully correct developers' feedback, out of 50, on the only board - out of the four boards of this forum - that enables such feedback: a tiny proportion. Situation on the other boards: Updates and News ... 5 announcements, most recent one - Localization of Amara Website updates put on hold - in January: no reply to question asked in comment, no update as to how long this localization will remain on hold. Amara Questions ... 70 questions. No reply from Amara Staff to the ca 18 questions asked after the end of February 2013 Help me, please! ... 76 topics. No reply from Amara Staff after the end of February 2013, except for an April 1st, 2013 comment in t

No reply. Since April 18, 2013, there have been replies to 2 forum topics from PCF Support: - Mami Kawade's "My subtitles are gone" http://support.amara.org/support/discussions/topics/24667 June 29, 2013 (3 PCF Support replies) - Zikoinak's "New editor: translating existing subtitles" - http://support.amara.org/support/discussions/topics/26493 - July 15, 2013 (one PCF Support reply)

"Jules Rincon started a topic 6 months ago (2013-01-18) For any users signed up to transifex (to assist in translating the website into different languages): Unfortunately, due to the major improvements being currently made to the software (what we call DMR), updates to the localized versions of Amara have been temporarily put on hold. They will be resumed when this major renovation is over. We are sincerely sorry for any inconvenience this may cause."

The original language file has not been updated on Transifex after that announcement, and no translations made since has been pushed to the website. It might make more sense to only update the original file when the new editor replaces the legacy editors. However, an official update of this help topic is needed now.

"Updates and News 6 Find out what's going on with Amara, reported bugs and changes. Recent Popular"

"Claude Almansi started a topic 9 months ago (2012-11-10) Mystery meat navigation where links are hidden and only appear when you mouse over them may be esthetically tempting for designers, but it's a pain for users in general and it excludes users with motor and sight disabilities, as well as those using mobile devices. So please replace such hidden, mouse-over only links by their former directly visible version. Two examples (but there might be more): "Decline task" in videos added to teams who enforce workflowed tasks Actions bottom-right of messages in Amara messaging. Update Nov. 14: the screenshot in the How can I decline a task page in the Amara teams part of the Solutions section here still shows the directly visible version of the "Decline" button"

No Amara reply Comment: See your own How compatible is Amara with Dragon NaturallySpeaking? FAQ - http://support.universalsubtitles.org/solution/articles/49647-how-compatible-is-amara-with-dragon-naturallyspeaking-

"Jules Rincon started a topic 7 months ago (2012-12-28) Starting Jan. 2, we will activate the amara.org domain. Customers can adjust the Amara base URL from universalsubtitles.org to amara.org at that time. On Jan. 10, we will start redirecting all traffic from the universalsubtitles.org domain to amara.org. If you're using our API, please either be sure that your clients will follow redirects, or update your base URL from www.universalsubtitles.org to www.amara.org."

No comments on that topic, so apparently OK.

"Veroneblack started a topic a month ago (2013-06-29) Firstly, since your last update we lost so many susbtitles. http://www.amara.org/fr/videos/z4f1iVSassHe/info/michael-jackson-smooth-criminal-michael-jacksons-vision/ http://www.amara.org/fr/videos/5JBdZuQlcVBj/info/kendrick-lamar-ft-rza-ronald-regan-era/#video ... Hundreds of them. ___________________ Secondly, I tried your new beta, here is what I think : Subtitling will be a lot slower because we can't adjust subtitles on the timeline (holding left click). Today I spend around 10min to moderate a 5min video (To check if every subtitles can be read easily), with your beta it will be around 1h We lost the 'Re-play last 4s' button as well, 're-play last subtitles' will be a big waste of time to undertstand where we are every time we click on it. And a last thing : 'Tabulation' was so much easier to do play/pause than 'shift+space'. Specialy when you're doing it 100 times per videos. (and so much more convenient to use with 're play last 4s' button 'shift+tab')"

I refered Veroneblack to "My subtitles are gone" for the deleted subs, and added his remarks about time codes etc in the new editor, in the https://docs.google.com/spreadsheet/ccc?key=0ApuzSw0MoY82dDlPYnB3cUlwQlNJV2VVWS1XSy1DSWc#gid=0 spreadsheet linked to in Let's try the new subtitle editor and report about it http://support.amara.org/support/discussions/topics/23464 . Amara staff should reply about the new editor, then move the topic to another board (Amara questions?)

"Claude Almansi started a topic 6 months ago 2013-02-14 There are 3 video tutorials that appear within the subtitling widget until you instruct the widget to skip them, and sometimes even when you do: for transcribing, syncing and revising. Paradoxically, they themselves are not subtitled. And then they refer to an old version of Universal Subtitles, before editing the title and description of the video was integrated as step 3 of the widget. So they should be updated, subtitled, and linked to in the corresponding step, instead of embedded in theoretically skippable intermediate pages. This would be most useful for people who are deaf (1) or don't know English. "

No reply.

"Claude Almansi started a topic 2 months ago (2013-06-14) [Update July 2, 2013: the original title of this discussion, as posted mid-June 2013, was: "Let's beta-test the imminent new subtitle editor before it is released". In fact, on June 6 Dean Jansen had announced it's release for "in the next week or so", then on June 14 he wrote that the new editor was "still very much in beta, [...] still under heavy development", mentioning "necessary confirmation tests and modifications to ensure a smooth transition". (...) I suggest that questions about how the editor works be added in comments to this thread. But for reporting possible bugs and issues I made a Google Drive form , whose replies go into a spreadsheet that can be viewed, downloaded and commented on by anyone who has the link (no sign in required). This way Amara developers too should be able to download it e.g. as .csv file and reuse the data in whatever beta-testing program they are using on their own. It is important that we actual subtitlers beta-test innovations to the Amara software, because developers, not being subtitlers themselves, cannot properly assess the impact of some changes they make: see the Team moderation: let's learn together from the Friday 13 team thread."

Google Drive form: https://docs.google.com/forms/d/1x_akD-_fBW4aRPoJq4jyG07OQ5GAGYdZxEjbgTogaXI/viewform Google Drive spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0ApuzSw0MoY82dDlPYnB3cUlwQlNJV2VVWS1XSy1DSWc#gid=0 Forum topic about the Friday 13 team: http://support.amara.org/support/discussions/topics/5241

"Jules Rincon started a topic 9 months ago (2012-11-01) Hello! You may have heard us mention that we were expecting to do a few hours of planned downtime for a database migration, and that time has arrived. When - The Amara service will be temporarily paused at 8pm EDT tonight (Nov 1st). We expect the service will be back up in 1.5 - 2 hours, but our designated window is from 8pm EDT - midnight EDT. Why - This downtime is for a database migration that will increase the accuracy of subtitles. We're really excited to get these underlying components improved-once they're all complete, it will pave the way for many more visible changes to Amara!"

Only bookmarking this announcement, because there should have been a similar official announcement about the June 29, 2013 upgrade: all users knew was that Amara was not available while it was taking place, and that a lot of recent subtitles and subtitle revisions weren't showing any longer when it was done. Moreover, if unavailability due to an upgrade is not officially announced, it is difficult for users to know if the unavailability is due to an upgrade or ust to the server maxxing out (see "Bad Gateway" pages after the June 29, 2013 upgrade). Such official announcements should be made for each future system upgrade.