Group items tagged

"Jules Rincon started a topic 9 months ago (2012-10-25 October 25th: Yesterday, we made a significant update to Amara, including a number of bug fixes and a new infrastructure setup that makes Amara much more robust in case of AWS failures. As part of the update, we re-index all the videos in the system. Last night during the update we had a few video indexing issues, which may have made it seem like videos disappeared from your team. We attempted to repair this last night, but need to make some additional changes before the repair is complete."

Example of how issues caused by an upgrade should be announced in the Updates and News board of the help forum. A similar announcement should be made about the issues caused by the June 29, 2013 upgrade: - Disappeared subtitles and subtitle revisions (solved) - Slow server -> Bad Gateway (perhaps solved) - Disappeared video language setting in Amara video pages - Problem with viewing subtitles in player - Subtitle editing problems - Legacy translation editor replaced by Legacy transcription editor - Deleted line breaks etc: the post could be marked "in progress" so as to accomodate new issues.

"Jules Rincon started a topic 9 months ago (2012-11-01) Hello! You may have heard us mention that we were expecting to do a few hours of planned downtime for a database migration, and that time has arrived. When - The Amara service will be temporarily paused at 8pm EDT tonight (Nov 1st). We expect the service will be back up in 1.5 - 2 hours, but our designated window is from 8pm EDT - midnight EDT. Why - This downtime is for a database migration that will increase the accuracy of subtitles. We're really excited to get these underlying components improved-once they're all complete, it will pave the way for many more visible changes to Amara!"

Only bookmarking this announcement, because there should have been a similar official announcement about the June 29, 2013 upgrade: all users knew was that Amara was not available while it was taking place, and that a lot of recent subtitles and subtitle revisions weren't showing any longer when it was done. Moreover, if unavailability due to an upgrade is not officially announced, it is difficult for users to know if the unavailability is due to an upgrade or ust to the server maxxing out (see "Bad Gateway" pages after the June 29, 2013 upgrade). Such official announcements should be made for each future system upgrade.

"Jules Rincon started a topic 7 months ago (2012-12-28) Starting Jan. 2, we will activate the amara.org domain. Customers can adjust the Amara base URL from universalsubtitles.org to amara.org at that time. On Jan. 10, we will start redirecting all traffic from the universalsubtitles.org domain to amara.org. If you're using our API, please either be sure that your clients will follow redirects, or update your base URL from www.universalsubtitles.org to www.amara.org."

No comments on that topic, so apparently OK.

"Jules Rincon started a topic 7 months ago (2012-12-20) We're excited to share with you the infrastructure upgrades, as well as the new team dashboard and user profiles. We have some under-the-hood improvements around the corner that will make way for the new editor and streamlined workflow system. Team dashboard New team landing page will direct users towards tasks (or untranslated/uncaptioned videos, if workflows are off), based on their personal language settings. Shows user's active tasks at top, and will generally help people find relevant subtitling jobs for any team, even if most of the recent videos have been subtitled. Updated user dashboard and profiles Users can now see all the activity they've done over time, plus have a nicer layout with larger user avatar (image) and list of videos they've added to Amara. Updated message area Users can now see more details for inbox + sent messages, plus can mark all messages as read. In the coming weeks, we're about to have a bunch of new automated testing functionality come online, which will speed up our test/release process even more. We'll keep you posted!"

1. Team dashboard suggestions remain unusable due to language settings being made even cruder than they were during the Dashboard preview. See "Preview of Amara Team Dashboard" http://support.amara.org/support/discussions/topics/9105 , last comment; "Scrap the team dashboard page" http://support.amara.org/support/discussions/topics/10229 2. Users' profiles: the content of the main (activity) tab has been disrupted by the June 29, 2013 update in many users profiles. This doesn't mean that this topic should be updated, but a new official "Updates and News" topic should be created about the June 29, 2013 upgrade, and the issues with team dashboards and activity in users' profiles should be addressed.

"Updates and News 6 Find out what's going on with Amara, reported bugs and changes. Recent Popular"

"Jules Rincon started a topic 6 months ago (2013-01-18) For any users signed up to transifex (to assist in translating the website into different languages): Unfortunately, due to the major improvements being currently made to the software (what we call DMR), updates to the localized versions of Amara have been temporarily put on hold. They will be resumed when this major renovation is over. We are sincerely sorry for any inconvenience this may cause."

The original language file has not been updated on Transifex after that announcement, and no translations made since has been pushed to the website. It might make more sense to only update the original file when the new editor replaces the legacy editors. However, an official update of this help topic is needed now.