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The success of any business depends on customer engagement and that is why all Small and large enterprises are focusing to make their clients happy.

are you truly convinced that social media can actually help small businesses? No? I thought so too. To help you see how it can work no matter how big or small your business is, I've found some great case studies of small businesses that get it, and are seeing results!

Adoption of new liberal policies in India has given birth immense opportunities to its industries. Success story of India's Software Industry is a step in the same direction. Bolstered with a significant, technically sound resource base, the software industry has grown unimpeded across various functions with the aim to streamline processes within the organization.

Sage CRM was selected by PCS Technology primarily because of certain key features which included a robust workflow engine, powerful sales force automation module and an intuitive interface. Also Sage CRM has been configured as per the unique business processes followed by the frontline team which has ensured quick user adoption.

In today's communications marketplace, personalization and targeting of unique services to individual subscribers ultimately drives success. MNOs are exploring ways to leverage their assets, primarily subscriber information, to create highly personalized mobile services like subscriber data management.

Relationship management is the one of the new buzz words of today's technology world but in today's world, instant access to contact information is critical to a successful business. Maintaining healthy relationship with customers is primary need of each and every business.

As more and more enterprises move from functional to process-based IT infrastructure, ERP system becomes one of todays most widely used IT solutions in many large enterprises.

DEMO, the twice annual "launchpad for emerging technologies" that debuted massively successful technology products and services including TiVo, E*TRADE, Salesforce.com, VMware, Six Apart, OddPost, IronPort, GrandCentral and Glam Media, returns on March 1-3 with a new crop of web startups and products.

In this paper, we describe our findings from interviews with participants working in two relatively new consortia in the government sector: the Government Open Code Collaborative or GOCC, and the Open Source Software Institute or OSSI. For each case we consider six major questions: (1) How and why did these collaborative efforts begin? (2) What are their motivations? (3) How are these collaborative efforts governed? (4) What communication and collaborative infrastructure do they utilize? (5) What software do they focus on? and, (6) What is their current status? Our findings suggest that incentives, membership structures, stable paid staff, concentrated focus and attention to the creation and delivery of "value" to participating organizations are important factors leading to successful open source consortia.

Yesterday something terrible happened. I got home early thinking I might try this 'working from home' thing, which means you can sit in the garden, stroke the cat AND pretend to be thinking about work at the same time. A nice concept, but rudely thwarted when I tried to turn on my computer. It all started when trying to log into Messenger - no success, Wireless network is showing full reception so I start scratching my head and wonder whether Airport Base Station is having hiccups. Go downstairs, plug laptop straight into router, router blinking happily showing what is known in IT circles as 'activity', to me I just know the thing isn't bust yet - but no, nada, niente - plenty of blinking but NO INTERNET. Panic grabs hold of me - this can't be...surely. Reset Router, faff around with ports and cables, unplug from phone filter, replug, phone works, router still OK, but Internet? No way, Jose. What to do?

After my recent success with Plurkit, I decided to take the idea to the next level and add in more social sites.  The outcome is SocialAddict which has 11

World Community Grid's mission is to create the largest public computing grid benefiting humanity. Our work is built on the belief that technological innovation combined with visionary scientific research and large-scale volunteerism can change our world for the better. Our success depends on individuals - like you - collectively contributing their unused computer time to this not-for-profit endeavor.

More and more semiconductor providers have released new microcontrollers with ARM CORTEX-M3/M0 cores. It is time to review the new product lines and check out their advantages over most successful ARM7TDMI microcontroller.

Your data is highly valuable and critical to your business's success. Since computers serve as store house for the company's work, you will undoubtedly want to protect them to the best of your ability. Earlier, computer back-up procedures used to be highly demanding in terms of time, money and efforts on the user's part.

While the world is undergoing rapid transformation with regards to collaboration, social interaction and Web 2.0, CRM still remains the most important aspect of any growing organization and the foundation of successful customer interaction remains the same.

Successful initiatives to streamline operations are of paramount importance to companies and the key tool to make this happen for many companies lie in the tools and benefits offered by technology solutions, specifically enterprise system applications or ERP software solutions.

Google has recently launched their latest experimental playground for online marketers to get updated on their release of new ad initiatives for search advertising. These includes new ad extensions and ad models which can possibly help you reach out to more targeted audiences that potentially give better success to meet advertising goals.

The company is over-exposed as an example of social media excellence. Go ahead and study Zappos. But when you're done, here are some other examples of new marketing success to consider.

His Twitter page has been snowballing in numbers, with more than 700,000 followers following his hilarious tweets. Apparently, success didn't just stop there.