Installed Diigo 3.0 toolbar in Firefox 3 Beta 5 with no problems, been working fine for over a week. Tried to install Diigo 3.0 toolbar for IE7, but IE7 will not even load after installing it and reports a problem with Diigo. Any suggestions for troubleshooting? Tried searching the forum first, but search doesn't bring up relevant posts in first two pages; after that, I gave up on search as means for finding help in this forum.
Hi Jim, Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue. BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?
Thanks for the quick reply Joel. IE 7 wouldn't even open, so I had to uninstall the Diigo Toolbar and clear out the remaining Diigo registry entries before it would open. The other toolbars I have installed in IE7 are the IE Dev Toolbar and the latest Google Toolbar; other add-ons include IE7 Pro, Fiddler 2, Send to Mindjet MM7, Send to OneNote, Adobe Reader Helper Extension, Adobe Flash and Sun Java. The only other data I can provide are these two application error event messages:
Faulting application iexplore.exe, version 7.0.6000.16640, faulting module DiigoToolbar.3.0.49.dll, version 1.0.0.1, fault address 0x0005da5b.
Faulting application iexplore.exe, version 7.0.6000.16640, faulting module DiigoToolbar.3.0.49.dll, version 1.0.0.1, fault address 0x0005288e.
I know that's not much, but that's all I got. Any further suggestions?
Joel Liu wrote: > Hi Jim, > Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue. > BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?
UPDATE! I thought the issue was solved, but it was not. Here's what's happening: upon installing Diigo 3.0 it works fine until IE 7 is closed and reopened, then I get the error message noted above. If I disable Diigo, IE will load fine, but re-enabling Diigo leads to the same issue upon the next re-opening of IE. I turned on Windows Error Reporting, which prepares 4 files for analysis of the problem: appcompat.txt, manifest.txt,iexplore.exe.hdmp and iexplore.mdmp. All but the manifest.txt file are too large for posting.
Please let me know how to proceed in resolving this problem, as I think y'all have knocked it out of the park with the 3.0 version and want to get it working in IE as well as Firefox.
Thanks, Jim
Joel,
Never mind. I reinstalled it after writing that last post and everything worked and is working like a charm. Thanks again for your very prompt offer to assist.
Jim
Joel Liu wrote: > Hi Jim, > Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue. > BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?
UPDATE! I thought the issue was solved, but it is not. Here's what's happening: upon installing Diigo 3.0 it works fine until IE 7 is closed and reopened, then I get the error message noted above. If I disable Diigo, IE will load fine, but re-enabling Diigo leads to the same issue upon the next re-opening of IE. I turned on Windows Error Reporting, which prepares 4 files for analysis of the problem: appcompat.txt, manifest.txt,iexplore.exe.hdmp and iexplore.mdmp. All but the manifest.txt file are too large for posting.
Please let me know how to proceed in resolving this problem, as I think y'all have knocked it out of the park with the 3.0 version and want to get it working in IE as well as Firefox.
Thanks, Jim
Joel Liu wrote: > Hi Jim, > Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue. > BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?
Hey Joel, I'm on Windows Server 2003 SP2 (development server), but you can use XP as a proxy (at least in terms of supporting a browser extension, unless there's something really unusual about the extension.
Joel Liu wrote: > What's platform you use, XP or Vista?
Installed Diigo 3.0 toolbar in Firefox 3 Beta 5 with no problems, been working fine for over a week. Tried to install Diigo 3.0 toolbar for IE7, but IE7 will not even load after installing it and reports a problem with Diigo. Any suggestions for troubleshooting? Tried searching the forum first, but search doesn't bring up relevant posts in first two pages; after that, I gave up on search as means for finding help in this forum.
Thanks,
Jim
Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue.
BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?
Faulting application iexplore.exe, version 7.0.6000.16640, faulting module DiigoToolbar.3.0.49.dll, version 1.0.0.1, fault address 0x0005da5b.
Faulting application iexplore.exe, version 7.0.6000.16640, faulting module DiigoToolbar.3.0.49.dll, version 1.0.0.1, fault address 0x0005288e.
I know that's not much, but that's all I got. Any further suggestions?
Joel Liu wrote:
> Hi Jim,
> Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue.
> BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?
Please let me know how to proceed in resolving this problem, as I think y'all have knocked it out of the park with the 3.0 version and want to get it working in IE as well as Firefox.
Thanks,
Jim
Joel,
Never mind. I reinstalled it after writing that last post and everything worked and is working like a charm. Thanks again for your very prompt offer to assist.
Jim
Joel Liu wrote:
> Hi Jim,
> Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue.
> BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?
Please let me know how to proceed in resolving this problem, as I think y'all have knocked it out of the park with the 3.0 version and want to get it working in IE as well as Firefox.
Thanks,
Jim
Joel Liu wrote:
> Hi Jim,
> Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue.
> BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?
Joel Liu wrote:
> What's platform you use, XP or Vista?