ie7 will not open after diigo 3.0 toolbar has been installed - 129 views

diigo ie7

started by Jim McClintock on 09 Apr 08

#1 Jim McClintock on 09 Apr 08

Hi,

Installed Diigo 3.0 toolbar in Firefox 3 Beta 5 with no problems, been working fine for over a week. Tried to install Diigo 3.0 toolbar for IE7, but IE7 will not even load after installing it and reports a problem with Diigo. Any suggestions for troubleshooting? Tried searching the forum first, but search doesn't bring up relevant posts in first two pages; after that, I gave up on search as means for finding help in this forum.

Thanks,
Jim

<div class="cArrow"> </div><div class="cContentInner">Hi, <br /> <br /> Installed Diigo 3.0 toolbar in Firefox 3 Beta 5 with no problems, been working fine for over a week. Tried to install Diigo 3.0 toolbar for IE7, but IE7 will not even load after installing it and reports a problem with Diigo. Any suggestions for troubleshooting? Tried searching the forum first, but search doesn't bring up relevant posts in first two pages; after that, I gave up on search as means for finding help in this forum. <br /> <br /> Thanks, <br /> Jim</div>

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#2 Joel Liu on 09 Apr 08

Hi Jim,
Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue.
BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?

<div class="cArrow"> </div><div class="cContentInner">Hi Jim, <br /> Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue. <br /> BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?</div>

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#3 Jim McClintock on 09 Apr 08

Thanks for the quick reply Joel. IE 7 wouldn't even open, so I had to uninstall the Diigo Toolbar and clear out the remaining Diigo registry entries before it would open. The other toolbars I have installed in IE7 are the IE Dev Toolbar and the latest Google Toolbar; other add-ons include IE7 Pro, Fiddler 2, Send to Mindjet MM7, Send to OneNote, Adobe Reader Helper Extension, Adobe Flash and Sun Java. The only other data I can provide are these two application error event messages:

Faulting application iexplore.exe, version 7.0.6000.16640, faulting module DiigoToolbar.3.0.49.dll, version 1.0.0.1, fault address 0x0005da5b.

Faulting application iexplore.exe, version 7.0.6000.16640, faulting module DiigoToolbar.3.0.49.dll, version 1.0.0.1, fault address 0x0005288e.

I know that's not much, but that's all I got. Any further suggestions?

Joel Liu wrote:
> Hi Jim,
> Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue.
> BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?

<div class="cArrow"> </div><div class="cContentInner">Thanks for the quick reply Joel. IE 7 wouldn't even open, so I had to uninstall the Diigo Toolbar and clear out the remaining Diigo registry entries before it would open. The other toolbars I have installed in IE7 are the IE Dev Toolbar and the latest Google Toolbar; other add-ons include IE7 Pro, Fiddler 2, Send to Mindjet MM7, Send to OneNote, Adobe Reader Helper Extension, Adobe Flash and Sun Java. The only other data I can provide are these two application error event messages: <br /> <br /> Faulting application iexplore.exe, version 7.0.6000.16640, faulting module DiigoToolbar.3.0.49.dll, version 1.0.0.1, fault address 0x0005da5b. <br /> <br /> Faulting application iexplore.exe, version 7.0.6000.16640, faulting module DiigoToolbar.3.0.49.dll, version 1.0.0.1, fault address 0x0005288e. <br /> <br /> I know that's not much, but that's all I got. Any further suggestions? <br /> <br /> <br /> <br /> Joel Liu wrote: <br /> > Hi Jim, <br /> > Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue. <br /> > BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?</div>

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#4 Jim McClintock on 09 Apr 08

UPDATE! I thought the issue was solved, but it was not. Here's what's happening: upon installing Diigo 3.0 it works fine until IE 7 is closed and reopened, then I get the error message noted above. If I disable Diigo, IE will load fine, but re-enabling Diigo leads to the same issue upon the next re-opening of IE. I turned on Windows Error Reporting, which prepares 4 files for analysis of the problem: appcompat.txt, manifest.txt,iexplore.exe.hdmp and iexplore.mdmp. All but the manifest.txt file are too large for posting.

Please let me know how to proceed in resolving this problem, as I think y'all have knocked it out of the park with the 3.0 version and want to get it working in IE as well as Firefox.

Thanks,
Jim

Joel,

Never mind. I reinstalled it after writing that last post and everything worked and is working like a charm. Thanks again for your very prompt offer to assist.

Jim

Joel Liu wrote:
> Hi Jim,
> Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue.
> BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?

<div class="cArrow"> </div><div class="cContentInner">UPDATE! I thought the issue was solved, but it was not. Here's what's happening: upon installing Diigo 3.0 it works fine until IE 7 is closed and reopened, then I get the error message noted above. If I disable Diigo, IE will load fine, but re-enabling Diigo leads to the same issue upon the next re-opening of IE. I turned on Windows Error Reporting, which prepares 4 files for analysis of the problem: appcompat.txt, manifest.txt,iexplore.exe.hdmp and iexplore.mdmp. All but the manifest.txt file are too large for posting. <br /> <br /> Please let me know how to proceed in resolving this problem, as I think y'all have knocked it out of the park with the 3.0 version and want to get it working in IE as well as Firefox. <br /> <br /> Thanks, <br /> Jim <br /> <br /> <br /> Joel, <br /> <br /> Never mind. I reinstalled it after writing that last post and everything worked and is working like a charm. Thanks again for your very prompt offer to assist. <br /> <br /> Jim <br /> <br /> <br /> <br /> Joel Liu wrote: <br /> > Hi Jim, <br /> > Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue. <br /> > BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?</div>

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#5 Jim McClintock on 10 Apr 08

UPDATE! I thought the issue was solved, but it is not. Here's what's happening: upon installing Diigo 3.0 it works fine until IE 7 is closed and reopened, then I get the error message noted above. If I disable Diigo, IE will load fine, but re-enabling Diigo leads to the same issue upon the next re-opening of IE. I turned on Windows Error Reporting, which prepares 4 files for analysis of the problem: appcompat.txt, manifest.txt,iexplore.exe.hdmp and iexplore.mdmp. All but the manifest.txt file are too large for posting.

Please let me know how to proceed in resolving this problem, as I think y'all have knocked it out of the park with the 3.0 version and want to get it working in IE as well as Firefox.

Thanks,
Jim

Joel Liu wrote:
> Hi Jim,
> Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue.
> BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?

<div class="cArrow"> </div><div class="cContentInner">UPDATE! I thought the issue was solved, but it is not. Here's what's happening: upon installing Diigo 3.0 it works fine until IE 7 is closed and reopened, then I get the error message noted above. If I disable Diigo, IE will load fine, but re-enabling Diigo leads to the same issue upon the next re-opening of IE. I turned on Windows Error Reporting, which prepares 4 files for analysis of the problem: appcompat.txt, manifest.txt,iexplore.exe.hdmp and iexplore.mdmp. All but the manifest.txt file are too large for posting. <br /> <br /> Please let me know how to proceed in resolving this problem, as I think y'all have knocked it out of the park with the 3.0 version and want to get it working in IE as well as Firefox. <br /> <br /> Thanks, <br /> Jim <br /> <br /> <br /> <br /> Joel Liu wrote: <br /> > Hi Jim, <br /> > Could you send a screenshot to joel 【at】 diigo dot com? We'd like to look into the issue. <br /> > BTW, after right clicking on the IE 7 menu bar, can you see the diigo toolbar in the right click menu list?</div>

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#6 Joel Liu on 10 Apr 08

I will install all the plugin you use and try to reproduce the problem here.

<div class="cArrow"> </div><div class="cContentInner">I will install all the plugin you use and try to reproduce the problem here.</div>

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#7 Joel Liu on 10 Apr 08

What's platform you use, XP or Vista?

<div class="cArrow"> </div><div class="cContentInner">What's platform you use, XP or Vista?</div>

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#8 Jim McClintock on 10 Apr 08

Hey Joel, I'm on Windows Server 2003 SP2 (development server), but you can use XP as a proxy (at least in terms of supporting a browser extension, unless there's something really unusual about the extension.

Joel Liu wrote:
> What's platform you use, XP or Vista?

<div class="cArrow"> </div><div class="cContentInner">Hey Joel, I'm on Windows Server 2003 SP2 (development server), but you can use XP as a proxy (at least in terms of supporting a browser extension, unless there's something really unusual about the extension. <br /> <br /> <br /> Joel Liu wrote: <br /> > What's platform you use, XP or Vista?</div>

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