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Graham Perrin

highlights missing when page is reloaded and/or duplicated or missing in other views of annotations - 407 views

bug dataloss inconsistency priority bookmark gpd4 958359 959095 959848 959920 960067 960888

started by Graham Perrin on 12 Sep 09
Graham Perrin liked it
  • Graham Perrin
     
    Using Diigo 3.1.6.16 in Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-GB; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 I removed the one visible highlight.

    Whether other single or duplicate highlights exist, invisibly, I don't know.

    Then, removed the bookmark:



    Quit from Firefox.

    Launched Firefox.

    Selected a single line

    scutil -- Manage system configuration parameters

    Single-clicked the Highlight button. Diigo responds:

    Diigo: A server error has occurred. Your data may not be saved. Please try again later.

    At no maintenance is scheduled (nothing since 2009-07-21).

    At no current issues are discussed (nothing since 2009-08-06).

    Quit from Firefox.

    Close my Safari window to http://developer.apple.com/mac/library/documentation/Darwin/Reference/ManPages/man8/scutil.8.html

    Launch OmniWeb 5.10, go to http://developer.apple.com/mac/library/documentation/Darwin/Reference/ManPages/man8/scutil.8.html

    Present Diigolet 3.1b572, follow the sign in routine.

    (I usually reserve OmniWeb for anonymous views of things but in crazy situations such as this it's worth trying a third browser.)

    The highlight appears.

    Follow the toolbar link to Diigo.com then in the new tab view of my Dashboard, My Recent Bookmarks more »

    No trace of the bookmark.
  • Graham Perrin
     
    In http://www.wuala.com/grahamperrin/Documents/diigo-public/50004-002.png the whiteness of the Bookmark button suggests that I have no bookmark for the page.
  • Graham Perrin
     
    > Diigo: A server error has occurred. Your data may not be saved. Please try again later.

    An e-mail has been sent to Diigo support drawing attention to the error.
  • Clement Chen
     
    I also encountered this problem yesterday and today.

    I bookmark and highlight web pages almost every day. But yesterday afternoon I began to notice that the highlights in one of my bookmark disappeared. And the original page cannot be cached.

    Today I bookmarked 6 pages, of which only 1 has retained my highlights. What's more, when I tried to modify my tags on these bookmarks, 3 of them failed to save the modified tags and showed only with "no_tag". And all of these bookmarks still failed to cache the original pages.

    I tried both Diigo toolbar in FireFox and Diigolet in Chrome 3.0.195.20 as well as Opera 10.00, but the result remain the same.
    I am using Diigo 3.1.6.16 in Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) .


    Can somebody kindly explain how to fix this? I relied heavily on Diigo to do my research these days.
  • Clement Chen
     
    One more serious problem:

    I just found that when clicking on certain tags, the list (bookmarks containing these tags) only shows the bookmarks containing this tag until May this year. As to those added after May, while their tags can still be seen in the dashboard, they just don't show up in the list!
    But as to some other tags, the bookmarks containing them can be shown normally.

    Is it a problem due to the sever?
  • Graham Perrin
     
    > Can somebody kindly explain how to fix this?

    Refrain from bookmarking or highlighting until Diigo have responded to the server error.
  • Graham Perrin
     
    > tags can still be seen in the … they just don't show up in the …

    That's a separate topic, often repeated. Keywords: tag and patience :-)
  • Graham Perrin
     
    > failed to cache the original pages.

    That's another, separate topic, often repeated since around the time that transitions began from Furl.
  • Clement Chen
     
    Many thanks, Graham. I just reported these problems to Diigo.

    Now I have to save the bookmarks in Zotero with a tag "todiigo" :)
  • Graham Perrin
     
    See also

    Highlights lost and/or failing to appear and/or duplicated as a result of failure to appear (2009-07-08)

    Recent and less recent highlights missing from my library, missing from annotated link, and public notes can not be stuck (2009-08-05)

    Annotations lost, again (2009-08-16)

    The list of unresolved topics that are tagged priority is growing… and it seems that core features such as highlighting have been occasionally unreliable for more than two months.

    Failures of the core services, however infrequent, are of greatest concern; dataloss (loss of highlights, for example) is never acceptable. I have a sense that some but not all environments may alert the end user to server errors.

    Diigo, please, can we have a public statement of what's occurring at these times of trouble?

    Thanks
  • Graham Perrin
     
    Clement Chen wrote:

    > save the bookmarks in Zotero with a tag "todiigo" :)

    Thanks, I invite you to echo that suggestion to http://groups.diigo.com/Web2/forum/topic/50011
  • Clement Chen
     
    Thanks for your summary and urge.

    I've just written about the way I use Zotero and Diigo in your thread.
  • Graham Perrin
     
    Thanks :-)

    If it helps to avoid future occurrences: on 12th September the bug seemed to bite after I highlighted at http://developer.apple.com/mac/library/documentation/Darwin/Reference/ManPages/man8/scutil.8.html the paragraph that begins

    The -r option provides

    On screen that paragraph appears normal but if you select, copy and paste:

    * the result is as shown at http://pastie.textmate.org/617677

      - note the peculiarity around the hyphenated word.

    As I have tidied my highlights for that page, I have avoided that hyphenated area.


    There remains the inconsistency noted at http://groups.diigo.com/Diigo_HQ/forum/topic/50005#5

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