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Graham Perrin

highlights/annotations lost and/or failing to appear and/or duplicated as a result of failure to appear - 336 views

bug priority inconsistency dataoss highlight annotation gpd4 958359 959095 959848 959920 960067 960888

started by Graham Perrin on 08 Jul 09
Graham Perrin liked it
  • Graham Perrin
    I applied more than three highlights to


    Some of the highlights have disappeared. I have no recollection of deleting them. shows the remaining highlights. Between the first and second highlights, there should be at least one other.


    Diigolet 3.1b538
  • Graham Perrin
    Again, highlights were lost whilst working with

    I selected the following string and allowed Diigolet to draw its highlight:

    ActiveX is only supported by Internet Explorer

    Very soon afterwards, without navigating away from the page, the highlight disappeared.


    I drew the highlight a second time.

    The highlight shows once (not twice) at and at
  • Graham Perrin
    Graham Perrin wrote:
    > Again, highlights were lost whilst working with

    FWIW here's a shot that I took at 13.38.02, around the time of the bug:

    - whether that shot was before the bug, or after I drew the highlight a second time, I can't tell; the topic gives me only an approximate time of my comment #2.
  • Graham Perrin
    This morning I have lost a large number of highlights from

    The ones that remain are visible at

    Might the dataloss occur if Internet service is interrupted whilst using Diigolet?

    Is it possible that Diigolet (3.1b538) continues to present the yellow of highlights without actually sending the required data to the Diigo servers?

    Possibly coincidence, this bookmark is the same one that features most recently in nearby topic
    Highlights, sticky notes and page comments are disorderly, sometimes reversed.

    It's also worth mentioning that AFAIR, the highlights were not applied in a single browsing session. Probably two or more highlighting sessions contributed to my work. At a glance:

    * results of the most recent highlighting session are intact
    * results an earlier session are lost.
  • Graham Perrin
    > This morning I have lost a large number of highlights from

    I have re-drawn most (hopefully all) of the lost highlights but now, there's repetition of highlights at


    I wonder whether earlier, the highlights existed somewhere in Diigo service but that they were not (at that time) re-delivered via Diigolet.

    I'll sit on this for a while, maybe review the duplication in a few days.

    In the meantime,

    @ Diigo

    Is the apparent loss, then apparent duplication symptomatic of work in progress behind the scenes? Anything to worry about?
  • Graham Perrin
  • Graham Perrin
  • Graham Perrin
    @ eyal matsliah

    Please, what's your:

    * operating system and version
    * browser and version?
    * version of Diigolet?
    * or if installed, version of Diigo?
  • eyal matsliah

    windows xp home . automatic updates
    firefox 3.0.1 (should I upgrade to 3.5 ?)
    diigo toolbar (automatic firefox update)
  • Graham Perrin
    My most recent incident, maybe belongs in multiple topics:

    As the core of Diigo is to "Highlight and Share the Web!", so bugs like this should be top priority…
  • Graham Perrin
    The PDF downloadable from clearly and visibly demonstrates 12 (twelve) highlights that were lost.

    The loss became apparent as I copied (shared) to a group:

    * a number of highlights changed from yellow to pink
    * a number of highlights did not change.

    In this instance I opened a new window to the same URL, presented Diigolet then — with the original window to one side, yellow areas showing all the failures — in the foreground window I re-drew the missing highlights.
  • Graham Perrin
  • Jan Gregory
    Alick Wilson wrote:
    > I am having the same problem.
    > I am highlighting fields in Linksys SPA2000 analogue telephone adaptor web interface on LAN. (Sample of look and feel here
    > Some highlights always stick, others regularly disappear.
    > I am using Firefox 3.5.3 and Diigo
    > This problem is repeatable, but with somewhat erratic failures.

    Same problem here.
    Firefox 3.53, latest version of Diigo
    Windows Vista

    Best Regards,
    Jan Manzer
    Jan Manzer
  • Graham Perrin
    Jan Manzer wrote:

    > Alick Wilson wrote:

    > > I am highlighting fields in Linksys SPA2000 analogue telephone adaptor web interface on LAN. (Sample of look and feel here

    > Same problem here.

    @ Jan

    Does your 'same' problem occur only with the page specified by Alick?
    Or are your problems with other pages?
  • Russ eault
    It's been working fine for the past week. Yay!
  • Graham Perrin
    I've been thrashing Diigo 4.0 beta services fairly hard, carelessly applying highlights out of order then finding them in order within my library, so I'm prepared to tag this topic resolved.

    @ other contributors to this topic: performance, consistency, order etc. all OK for you now with Diigo 4.0 beta services?
  • Graham Perrin
    Before and after views of the loss should appear at in due course.
  • Graham Perrin
    And again, my first serious attempt to annotate results in loss of annotations:

    Probable cross references
  • Graham Perrin
    I haven't seen this problem recently. Pushing the service fairly hard with frequent addition and deletion of highlights, the end results seem good: highlights are as they should be.

    @ other contributors to this topic: do you agree?

    @ Diigo: did you improve performance of servers, to resolve this issue?
  • natanmeir
    I am having terrible trouble finding the annotations posted the students in my course, who were supposed to be bookmarking and commenting on websites and articles for a class assignment. Sometimes I can only see some of their annotations, sometimes only the headlines and not the comments themselves. I can almost never view their post-it notes. I see you had similar problems a few months ago. Do you have any suggestions? Thanks! Natan.
  • sandy_diigo
    @Graham Perrin We have enhanced performance of our servers and the issue has been resolved.
    @natanmeir Did your students send notes to your group by selecting your group from
    drop-down menu in the "add sticky note" dialog box. Otherwise,their notes remain private by default.
    If that approach does not work for you, please kindly report it to us.

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