Firefox 3.5 keeps "hanging" when I launch my Diigo toolbar - 24 views

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  #3 Michael Marlatt on 14 Jul 09

   

  Hi Graham,
  
  Thanks for the reply. Sorry, I should have selected my words a bit more carefully....
  
  > the newest ver of Diigo for FF 3.5.
  
  A: yes, I've downloaded and installed 3.1.6.16. However, I currently have disabled Diigo on my FF browser since it continues to lock-up my FF browser.
  
  What's your operating system? OS version?
  A: Mac OS X
  
  > I launch the Diigo browser
  A: meant to say toolbar, not browser. I know Diigo is not a browser. Sorry.
  
  > my FF hangs/locks-up. Can you provide more details about those symptoms?
  A: Each time I log-on to the Diigo toolbar and launch a new FF page, it browser begins to lock-up on me. In other words, the cursor spins non-stop and I don't have the option to navigate freely to other tabs in FF. In Windows, this is recognized as the perpetual "hour-glass"?
  
  Hope that clarifies? Thanks-

   

  <div class="cArrow"> </div><div class="cContentInner">Hi Graham, <br /> <br /> Thanks for the reply. Sorry, I should have selected my words a bit more carefully.... <br /> <br /> > the newest ver of Diigo for FF 3.5. <br /> <br /> A: yes, I've downloaded and installed 3.1.6.16. However, I currently have disabled Diigo on my FF browser since it continues to lock-up my FF browser. <br /> <br /> What's your operating system? OS version? <br /> A: Mac OS X <br /> <br /> > I launch the Diigo browser <br /> A: meant to say toolbar, not browser. I know Diigo is not a browser. Sorry. <br /> <br /> > my FF hangs/locks-up. Can you provide more details about those symptoms? <br /> A: Each time I log-on to the Diigo toolbar and launch a new FF page, it browser begins to lock-up on me. In other words, the cursor spins non-stop and I don't have the option to navigate freely to other tabs in FF. In Windows, this is recognized as the perpetual "hour-glass"? <br /> <br /> Hope that clarifies? Thanks- </div>

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• 
  #4 Graham Perrin on 14 Jul 09

   

  Hi, thanks for the notes. Ideal :)
  
  Here using Diigo 3.1.6.16 in Firefox 3.5 on Mac OS X, I can't reproduce the problem.
  
  Re Troubleshooting extensions and themes if you disable all extensions except Diigo, does the problem occur?
  
  I recently read some of The Firefox 3.5 fiasco (annotations) but I can't tell whether it's relevant in this case.
  
  > the cursor spins non-stop and I don't have the option to navigate …
  
  If you wait long enough, does the beach ball disappear? Depending on your hardware and the nature of this issue, a wait of some minutes may be required; I saw a video of the 'fiasco' outlined above in which the user had to wait a ridiculous length of time before Firefox started.
  
  In the annotations area of the sidebar of Diigo for Firefox: do you allow all annotations, or do you prefer to not see some?
  
  Have you tried clearing your Firefox cache and other caches?
  
  Maintenance and/or Oynx can help you: http://www.titanium.free.fr/pgs/english.html
  
  What if you remove the cookies relating to Diigo?
  
  Regards
  Graham

   

  <div class="cArrow"> </div><div class="cContentInner">Hi, thanks for the notes. Ideal :) <br /> <br /> Here using Diigo 3.1.6.16 in Firefox 3.5 on Mac OS X, I can't reproduce the problem. <br /> <br /> Re <a rel="nofollow" href="http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes">Troubleshooting extensions and themes</a> if you disable all extensions except Diigo, does the problem occur? <br /> <br /> I recently read some of <i>The Firefox 3.5 fiasco</i> (<a rel="nofollow" href="http://www.diigo.com/bookmark/http%3A%2F%2Fweblogs.asp.net%2Ffbouma%2Farchive%2F2009%2F07%2F09%2Fthe-firefox-3-5-fiasco.aspx">annotations</a>) but I can't tell whether it's relevant in this case. <br /> <br /> > the cursor spins non-stop and I don't have the option to navigate … <br /> <br /> If you wait long enough, does the beach ball disappear? Depending on your hardware and the nature of this issue, a wait of some minutes may be required; I saw a video of the 'fiasco' outlined above in which the user had to wait a ridiculous length of time before Firefox started. <br /> <br /> In the annotations area of the sidebar of Diigo for Firefox: do you allow all annotations, or do you prefer to not see some? <br /> <br /> Have you tried clearing your Firefox cache and other caches? <br /> <br /> Maintenance and/or Oynx can help you: <a href="http://www.titanium.free.fr/pgs/english.html" rel="nofollow" target="_blank">http://www.titanium.free.fr/pgs/english.html</a> <br /> <br /> What if you remove the cookies relating to Diigo? <br /> <br /> Regards <br /> Graham</div>

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