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Most people use streaming services from various channels and apps for watching TV shows and movies on their home screen. All these channels cast the live contents as well as programs efficiently to the TV screen. Netflix is one among the list of channels.

Omni-channel! It's a word that's been thrown around a lot these days. Given that marketers are having to come up with intelligent ways to drive customer engagement, the concept of omni-channel is now ubiquitous. So, how does this fit right into the Customer Experience model? In order to understand this, let's get straight to understanding

Customer related issue artical

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Fiinovation's Positive reviews across Glassdoor, LinkedIn, Indeed, MouthShut, and YouTube channels underscore Fiinovation's commitment to excellence, transparency, and social impact. Constructive feedback from reviews also presents opportunities for continuous improvement and innovation.

Digital Transformation - Why Should It Be Your Strategic Priority? As businesses languish amid competition, Digital Transformation is no less than a Superhero that helps businesses scale increasing competition and emerge victorious. Here's a lowdown about the role of digitalization on different factors affecting your business: 1. Customer Experience Modern consumers value nothing more than their personal convenience, productivity, time and flexibility. They're more likely to conduct research before buying, rely on consumer reviews, seek quicker resolutions and move to other providers if their expectations are not met. Digital technologies enable an end-to-end sales cycle, right from opening conversations with prospects to closing a sale. Customers are spoilt for choices, and they engage with businesses on channels of their choice. Businesses need to have Omni-channel presence so that they can cater to the needs of their customers with lesser response time, thereby gaining customer loyalty. We reduced online complaints from 15 cases per day to none within just 3 months for the India's first large-format specialist retail chain for consumer electronics and durables. Click here to read how we helped them retain high-value customers by implementing digital technologies for complaint closure. The Digital Age is hence, the age of customers and it has become all the more important to ensure your customers are happy. Digital transformation as a strategic priority can enable you to shift towards customer-driven communications, which can maximize your reach and delight your customers too. 2. Productivity With an increased focus on Digital transformation, businesses are likely to reach Digital Maturity, with an effective strategy in place. This could translate to increased productivity in the form of: Streamlined operations Effective marketing Stronger customer interactions Greater focus on innovation Lesser room for error Increased speed-to-market No wonder, stud

This is the official channel of Fiinovation - India's leading CSR consulting company operating in multiple disciplines in the field of CSR & Sustainability. Fiinovation does not only convert challenges into opportunities but also aptly designs a strategy to implement the same in the most simplistic manner.

In summary, Fiinovation's online presence across platforms like YouTube, LinkedIn, and Glassdoor offers a comprehensive view of its commitment to excellence, transparency, and employee satisfaction. Through reviews, engaging content, and career opportunities, Fiinovation continues to inspire and empower individuals to join its mission of creating a more sustainable and equitable world.

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