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Do you consider customer experience to be an integral part of your business? If so, are you rigorously listening to your customers to be able to deliver great experiences? Needless to say, the Voice of Customer is your most powerful weapon when it comes to understanding customers and their expectations. While most brands recognize this, the strategies they set in motion to gather customer opinion are nothing but ineffective and for namesake. If your organization is aiming to truly excel as a customer-centric brand and proactively meet customer expectations, Voice of Customer programs need to shoulder more purpose and also encompass the dynamics of the customer journey. We've come up with an infographic that explains what's going wrong in VOC programs and how you can set them right!

Voice Of Customer Rocks !!!

Buy Google 5 Star Reviews In today's digital world, online reviews play a crucial role in shaping the reputation of businesses. Whether you own a small startup or a well-established company, having positive ratings and feedback on platforms like Google can significantly impact your success. Realizing the value of such reviews, some businesses resort to buying Google 5 star reviews. However, it is essential to understand the implications and potential consequences that come with this controversial practice. First and foremost, it's important to recognize the potential benefits of obtaining positive reviews. When potential customers search for a product or service, they often rely on other people's experiences to gauge its quality and credibility. Positive reviews can instill confidence in potential buyers and encourage them to choose your business over competitors. Moreover, Google uses these reviews to determine the ranking of businesses in search results, making it crucial in boosting your online visibility. What Are 5 Star Reviews on Google? Are you going to buy anything online or try out a new restaurant? Most likely, before making a choice, you'll browse several reviews online. Google is one website that stands out from the others when it comes to internet reviews. Google 5-star reviews are regarded by many as a trustworthy source of user feedback. These one- to five-star evaluations have a significant impact on the standing and prosperity of companies of all sizes. An insightful viewpoint on the caliber of goods, services, and client experiences can be found in Google 5-star evaluations. Google evaluations can make all the difference when it comes to finding a trustworthy contractor, a well-known tourist destination, or a local business. Potential clients can quickly learn about past experiences and determine the degree of satisfaction with a single click. A company's overall trustworthiness and search engine exposure can be greatly impacted by th

This is a great explanation for Customer Insights since it highlights the "mutual benefit" angle of Customer Experience. Customer insights is basically actionable data that helps bridge the gap between your brand promise and the experience your customers take back home, and bridging this gap is the easiest way to make your customers loyalists, and RETAIN them!

CUSTOMER INSIGHTS: THE KEY TO BOOST CUSTOMER RETENTION

Digital Transformation - Why Should It Be Your Strategic Priority? As businesses languish amid competition, Digital Transformation is no less than a Superhero that helps businesses scale increasing competition and emerge victorious. Here's a lowdown about the role of digitalization on different factors affecting your business: 1. Customer Experience Modern consumers value nothing more than their personal convenience, productivity, time and flexibility. They're more likely to conduct research before buying, rely on consumer reviews, seek quicker resolutions and move to other providers if their expectations are not met. Digital technologies enable an end-to-end sales cycle, right from opening conversations with prospects to closing a sale. Customers are spoilt for choices, and they engage with businesses on channels of their choice. Businesses need to have Omni-channel presence so that they can cater to the needs of their customers with lesser response time, thereby gaining customer loyalty. We reduced online complaints from 15 cases per day to none within just 3 months for the India's first large-format specialist retail chain for consumer electronics and durables. Click here to read how we helped them retain high-value customers by implementing digital technologies for complaint closure. The Digital Age is hence, the age of customers and it has become all the more important to ensure your customers are happy. Digital transformation as a strategic priority can enable you to shift towards customer-driven communications, which can maximize your reach and delight your customers too. 2. Productivity With an increased focus on Digital transformation, businesses are likely to reach Digital Maturity, with an effective strategy in place. This could translate to increased productivity in the form of: Streamlined operations Effective marketing Stronger customer interactions Greater focus on innovation Lesser room for error Increased speed-to-market No wonder, stud

Custom Rigid Boxes are an essential tool for businesses that want to stand out in a crowded market. These boxes are designed to meet the specific needs of a business, including size, shape, and design. They can be used for a variety of purposes, including packaging products, shipping items, and promoting a brand. Custom Rigid Boxes are an effective way to create a unique and memorable experience for customers, as they can be customized with logos, graphics, and other branding elements. They are also an affordable way to enhance the perceived value of a product, as they can be designed to look more high-end and luxurious. Overall, Custom Rigid Boxes are a valuable investment for any business looking to improve its branding and customer experience.

Offering a smooth patient experience is rapidly becoming a top priority for the Healthcare industry. With the wave of customer experience taking over the world at large, numerous healthcare institutions are now surveying their patients to seek their feedback on their experience to understand how they can ameliorate it. This is great news, no doubt- but what is of concern here is that a lot of them haven't the slightest idea on how to go about it. While improving patient experience surely involves its own dose of strategic decisions, we thought it to be befitting to share with you 5 quick tactical tips that can help you deliver an experience that your patients will remember you for. Let's take a look at the most effective steps to improving patient experience and understand why merging cure with care is a great idea for the Healthcare industry!

Omni-channel! It's a word that's been thrown around a lot these days. Given that marketers are having to come up with intelligent ways to drive customer engagement, the concept of omni-channel is now ubiquitous. So, how does this fit right into the Customer Experience model? In order to understand this, let's get straight to understanding

Customer related issue artical

When a customer is seen complaining about a brand, little does the brand realize that this can be a huge opportunity to understand their own business better. Most of the brands are quite far away from perceiving complaints as a stepping stone to rectify mistakes and align customer experience with what customers want. They need to realize that although complaints might sound negative and harsh, it's something worth reflecting on, something that could put you miles ahead of your competitors.

Infographic that conveys tangible action points on HOW your Business can win back Angry Customers. A lost customer is often seen merely as a lost customer and not as a potential opportunity to rectify your mistakes, get better at customer experience, and show the customer that they are indeed valued.

Some Tips To Win back Angry Customers

The social landscape was, unsurprisingly, seen as a marketing platform for years. This was until the evolution of customer experience from just a concept to an organization-wide priority and the digital transformation of the modern-day customer. As a consequence, social media evolved into something more holistic. Today, the image that your business has on social platforms goes way beyond what you are selling. What matters, even more, is the communities you represent, the type of experiences you deliver, the culture that you nurture within your organization and how far you go to ensure that your employees are engaged.

Valuation, revenue, cost of customer acquisition, inventory, venture debt, advisory shares, line of credit, equity - words you would normally associate with stuffy board rooms and golf courses, not prime time television. However, millions of people like me did not learn these words sitting with our notebooks open in MBA classrooms. We learnt them by sitting in front of the TV with popcorn watching prime time, Mark Burnett approved reality television.

Shark Tank Take Away

Engage customers, improve customer experience, and achieve operational excellence with the most timely, efficient and scalable feedback solution in the market.Identify the strengths and weaknesses of your business through your customers' real feedback

Do you want to improve customer experience quality and increase customer loyalty through the targeted application of new data sources and techniques? Well, then your search ends here. ProjectLink takes pride in providing valuable networking opportunities and complete information of the upcoming Forrester event for you to attend on 5th April 2016 with time and venue details. Forrester's best industry innovators, and marketing and customer experience professionals will come together at CX MARKETING SYDNEY 2016 to tackle the most immediate and pressing challenges that marketers face today. Join this conference and drive successful collaboration with your internal and external partners, suppliers, and vendors.

What differentiates brands like Amazon and Zappos from the rest? Why are these brands brought up during any discussion on Customer Experience, in a positive manner? How have these brands garnered a loyal fan base that can't be poached by their competitiors? The answer lies in the difference in approach. Brands that attain a Cult Status have been able to hit those heights only because their approach to running a business is not just different but more customer-focused. The other brands, however, are comfortable with the status-quo and satisfied with average profits and average results. So, what exactly is this 'difference in approach' we are talking about? Here's an infographic highlighting what Cult Brands do differently from the rest.

Great Infographics On Cult Brands

Are you really offering your customers the best possible buying journey? And do you know why you should be - you know, besides the fact that everyone and their grandmother is telling you it's what you should be doing? In a nutshell, offering your customers the perfect buying journey (or as close to perfect as you can get it to perfect) leads to more sales, higher revenues, and lower costs. The real question is how does this happen. Understanding the how will help you in the journey design process, so let's take a look at how the "how" happens. Is Improving the Buying Journey All You're Doing?

With Digitization becoming ubiquitous, brand building is a totally different ball game today. Customers have started paying much more attention to what your brand stands for, the true purpose behind what you do, and whether all this resonates with their emotions and sentiment. They've, in other words, started looking beyond your offerings, discounts, and all the traditional marketing campaigns. So, while the term 'brand' has been effortlessly thrown around, building a credible and authentic one is quite the uphill task. That being the case, how should large organizations revamp their brand strategy? What are the various factors they need to work on in this predominantly digital world to win over customers and retain them in the long run?

UK department store chain John Lewis & Partners has announced it will trial a virtual reality retail experience, Visualise Your Space, to help customers envision new products in their homes before they buy.

best social media marketing agency in Lucknow. A social media management company with reliable advertising experts in Lucknow. ADJUST AND OPTIMIZE: Based on the campaign's performance, make necessary adjustments. Experiment with different types of content and advertising strategies to improve results. Local Events and Promotions: Highlight local events and promotions in your social media campaign to show that your business is involved in the Lucknow community. User-Generated Content: Encourage customers to share their experiences and content related to your products or services. Share this user-generated content on your social media accounts to build trust and authenticity. Measure ROI: Continuously evaluate the return on investment (ROI) of your campaign. Ensure that your campaign is aligned with your overall business objectives and delivering the desired results. Monitor Trends: Keep an eye on local and industry-specific trends to stay relevant and adapt your social media marketing strategy accordingly. By following these steps, you can create an effective social media marketing campaign tailored to the Lucknow audience and increase your brand's visibility and engagement in the region.