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In recent studies, Professor Gabrielle S. Adams, of the London Business School, found that misunderstandings often exist between the victims of harm and the people who committed the harm. In many cases, the transgressors did not intend a negative effect, whereas the victims tended to think that the damage was intentional. In addition, transgressors frequently felt guilty and wanted to be forgiven much more than their victims realized. When someone feels wronged, it can help to actively empathize with the person who is perceived as the wrongdoer, according to a study that Professor Adams conducted along with M. Ena Inesi, also of the London Business School. That can enable the victim to realize that the transgressor may well wish to be forgiven, their study found. By making it a point to resolve conflicts by encouraging empathy and forgiveness, workers and managers can improve workplace conditions.